LensCrafters

The employees here are so rude and do not give you the right information when ordering glasses. They give you the hardest time and just very rude. Will not be going back here.

I’ve been coming to this location for about 10 years or so and the service has been good so far but its slowly becoming poor especially on my last few visits. I’ve had to wait 40 minutes to be helped with an appoitment. It would also be nice if the last few doctors also attempted to build some rapport but I suppose that doesn’t seem necessary since theres a different doctor everytime ive been checked.

Great staff, always assisted in due time, excellent Customer Service. And ALWAYS there to help. One of the reasons why I will actually go to Hilltop mall.
Got a great deal when I brought my own frames and couldn’t thank them enough! 20% OFF!

I exchanged some safety glasses at the Richmond location after originally purchasing them at the Emeryville Lenscrafters. I have to say that I was pleasantly surprised with the Hilltop location. Tracy was a big help and really took her time to get my new glasses perfectly calibrated before handing them over to get Rx. I couldn’t even believe it when she said they’d be ready the following day. Sure enough they were ready just like she said. I look pretty creepy in my new glasses, but safety first right?!
Also, there was hardly any wait to get assistance. That’s a big plus especially over other locations.

Great staffs and awesome customer services. Been there a few times and got what I needed.

My parents had a bad experience today at lens crafters hilltop. they needed help with my dads glasses, but they got a rude lady. she told them that there glasses were no good. bad experience for my elderly parents. I thank god they got good customer service at sears which they took care of them. I have been coming here with my wife to get her glasses done, now we have to rethink spending our money at this place because of this sales person you have.

If I could give no stars I would. So despite my previous bad experience, I decided to give it one last try…
1^st visit: there for over 2 hrs while I was constantly left «for just a minute while I help someone else» really? Finish helping me!!!
2^nd visit: there for another 2 hours because the lab tech didn’t show up in time. When he gets there finally I find out my glasses have been measured incorrectly and they need to redo the lenses.
3^rd visit: now the distance vision is messed up and the lenses are cracked at the top so still no glasses
Bottom line: I spent over 5 hours of my time, spent $ 640, made 3 separate trips and I still have no glasses. I will make 1 more trip to get a full refund but I’m wondering how many hours that will take!
Avoid this place… wayyyyyy overpriced, completely unprofessional and really bad customer service.

Update 3−18−14: review dropped to 1 star because my appointment for 10:00 should not have been scheduled since the Dr. doesn’t arrive until 11:00. This is incompetence at all turns in this store.
I want to rate higher, but major issues kept it at 2. The staff was excellent, helpful and friendly, getting me an appointment the next Monday after I came in late Friday afternoon.
Here are the problems: my Monday visit took almost 4 hours (optometrist, waiting for follow up on dilation, looking around and ordering.) at 1 point, there appeared to be only 1 person trying to help everyone.
Got my order placed and was told they’d call when my glasses and contacts came in. Waited a week, no call. Decided to stop in. 1 pair of glasses were available, other not in yet. Contacts were also in, but they couldn’t meet with me today because they were understaffed, again. Why did I not get a call or told I’d have to be seen for contacts? Now I have to reschedule work to make a third trip for contacts fitting/​training.
Simple steps would take 2 stars to 4 stars: call customers when their glasses come in (I heard others make comments about not getting calls) and tell new contacts customers that there is an appointment needed for fitting/​training.

Wow. I’ve been waiting here for about an hour and not done yet. They took me to do some test and after that was done, I was told me to wait for the doctor. It has more than 20 minutes just waiting to see him/​her and looks like they forgot me here!
This is because I had an appointment scheduled, can you imagine if you don’t have one?
Run away from this o place if you have something else to do.
Btw, very expensive too!

I like this lens crafters. They don’t have a wide selection of frames for men, but the service has never failed. Quick eye appointments, friendly staff, pretty straight forward.

I went to this Lenscrafters yesterday to get an eye exam only because i am going though hard times financially and need to buy eyeglasses online. [zennioptical; $ 7-​$ 29 a pair frames and lenses] I explained that to them. The examination by Dr. Ng was excellent. So you should have no doubts about going there. He was very professional and competent and also kind and informative. I explained to the assistant and him that I needed the complete prescription including the PD [which is simply a measurement from pupil to pupil]. They did not, however, take that measurement because they wanted to sell me their frames and lenses.
I called back and asked about it and they gave me a runaround of excuses, then said I could come in again and get it and when i said I am disabled and didn’t want to drive there again, hung up on me. I rarely write bad reviews, but I am so tired of being hustled everywhere. The exam is $ 65 which is not a little money when you are broke and I feel I am entitled to the full prescription and not held hostage to buying their merchandise as well.

I feel like I got the shaft today. I got an appointment to see about having lenses put into a pair of glasses I bought recently. I presented the eyewear to the technician and I said I want to have lenses made for th see glasses. They said great no problem.
I paid for an exam and after 3 hours of time, they said that I could not use my eyewear. I am very disappointed that they did not mention this to me earlier.
Had I known, I would have not wasted the money for an exam. I feel they are dishonest because they want you to spend money on exams etc, and sell their own eyewear. I brought it up to the manager, but he was unapologetic, which made me all the more angry.

I’ve been going here for a few years now and i only had one issue with them (when i received the wrong prescription), but it was quickly resolved. Dr. Whitney is the best! THe staff are pleasant and have the most patience anyone could have. This place is worth your money.

I’ve been coming to this Lenscrafters for almost five years and I always find myself coming back. Before spending $ 400+ dollars on prescreption scopes, I check out neighboring Lenscrafters including the Emeryville location and the downtown San Francisco store. The difference in selection is minimal, but is worth the time considering the investment.
Lenscrafters does especially well in stocking sleek styles not only for women, but for men as well. Prices can be somewhat of a stickershock, but there’s not much one can do. Do take advantage of sales by checking their site and signing up for their mailers, as they send up to 50% coupons every six months or so. If you’re in a jam, AAA cardholers can save 20%.
The staff has always been friendly and helpful. If you need assistance in looking for some styles, the staff can be especially helpful. However, if you’re more like me and like to look on your own, they are respectful of your browsing without staring you down. I’ve never had a poor expereince at this location and the optemistrists are just as professional.

I’m a little bias because I’ve been going here for maybe since I was 15 with a long break with me going back with the last 2 years. The staff here are nice and friendly, they are helpful in explaining types of glasses and options for you to go with, without pressuring you to buy something you either don’t need or want. I went into contacts some 2 years ago, they gave me helpful tips to maintain them and what not.
The eye doctors there are also superb. Dr David and Dr Connie are very well knowlegdeble and will answer any and all question you might have.
All though I have health insurance that covers the cost of most of my expenses, they still have so high priced items. It’s not a big deal for me like I said, plus when it comes to my eye sight and health I don’t care what I pay as long as I get great service and help for it.