Heliodyne

I’d just like to be fair and update our review — our installer, Advanced Home Energy, finally met with the Heliodyne folks in person and they seem to have everything working and well-​attended to. The installer tells me that the Heliodyne folks have been a pleasure to work with, which I am glad to hear and wanted to convey here.

Wow I couldn’t disagree more with Fritzy, the grumpy reviewer. This guy seems a bit bipolar as all his other reviews are either 5 stars or 1 star. I wonder if he works for some other solar company hmmmm…
Anyways, regarding Heliodyne. I happen to have had first hand experience with their products. My friend down in San Diego installed one of their solar water heating systems on the roof of his house. I was actually there during the 2 day install. Heliodyne didn’t do the installation, my buddy along with 2 friends (me being 1) did it ourselves. Well us not being professional solar contractors, we ran into a few installation snags. As a result, a couple of times, we had to call Heliodyne for some technical support. I spoke to a guy named Bob there. Bob couldn’t be more helpful. Even though they don’t recommend that homeowners try to install their products themselves, Bob was super friendly and accommodating. He walked us through what we did wrong.
Regarding the quality of their products, there’s a reason why this company has been a round since the 70s (at least i think they have). They make good, quality products. We got the system up and running in May of 2011 and so far, it’s been working great. 5 stars baby!

How this company got to the top of their market astonishes me. I had separate systems (domestic H2O and Pool) installed by a good company, Solarix, only to have the whole process stymied but Heliodyne’s rinky-​dink controller software ruin the effort. I do not believe they know how to write code and then perform standard QA on it before releasing it to the market. The details of how poorly this software and connectivity issues is complicated and too much to delineate here (my lawyer is working on that document) but to illustrate, I must take my laptop outside to a spot adjacent to the equipment to get the wifi (sic) connection to work! ANd the firmware update I downloaded was corrupt! I’ll tell you what else is corrupt or better yet, incompetent, is the management of this company!
Stay away!!!