Hadeed-Mercer Rug Cleaning, Inc.

Richmond, Estados Unidos

1.4

Fechado agora

8 avaliações

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Telefone
+1 804-358-3811
Site:
www.mercerrugcleaning.com
Endereço:
3116 West Moore St, Richmond, VA, 23230
Scott's Addition
Categorias:
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Informações sobre o negócio

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Hoje

Hoje 7:00 – 18:00
Fechado agora
Horário local (Richmond) 21:07 sexta-feira, 20 de junho de 2025

Horário de funcionamento

segunda-feira 7:00 – 18:00
terça-feira 7:00 – 18:00
quarta-feira 7:00 – 18:00
quinta-feira 7:00 – 18:00
sexta-feira 7:00 – 18:00
sábado 7:00 – 17:00
domingo –

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8 avaliações para Hadeed-Mercer Rug Cleaning, Inc.

Não exige registro
Classificação do local: 1
Richmond, VA
Have used Mercer for the past 30 years. Dropped 2 rugs off on September 10th. Received a phone call on September 24th, from a gentlemen in Northern VA., telling me that the rugs are cleaned and would I like «additional» services to be performed on the rugs. After declining said services, I waited and waited for my rugs. Well today, November 21st, I finally received my rugs. I really don’t know if the rugs were ever cleaned and for that vacuumed. This is NOT the Mercer company of the past. STAY AWAY!!!
Classificação do local: 1
Henrico, VA
If I could give this a negative Star rating I would. This is no longer Mercer, the caring high-​quality customer focused company. These are shysters who are going to tell you one thing and charge you another. I think they have acted criminally in bait and switch activity with us. I highly advise you to use another company and if you do use this one, you better get your quote in writing because your bill will be much higher and when you call to discuss they have no concept of customer service or the ability to communicate in anyway with any level of respect.
Classificação do local: 1
Richmond, VA
Do not take your rugs here.
Classificação do local: 1
Henrico, VA
This company is a bunch of criminals! They have lied directly to my clients who had their custom wool rug cleaned by them. They ruined the carpet and then tried to repair it without acknowledging their mistake. This rug had a border attached at the factory and after cleaning, we noticed that the rug was not only in poor condition but smaller than the original size. They cut off the border, cut the inside of the rug and re-​attached the border… when they did so the border the was made narrower as was the body of the rug. After over 3 months of calling and talking with Joe Hadeed and various others they offered NO compensation for the damage and claimed they had done NO wrong. NEVER use this company. They will not be truthful and will damage your rugs.
Classificação do local: 1
Midlothian, VA
The WORST service ever! They stripped the color completely out of the rug and then refused to offer any compensation — nor would they return the damaged carpet! Impossible to speak to anyone there. Joe Hadeed finally returned call — was the most belligerent person ever spoken to. Do NOT use these people!
Classificação do local: 1
Richmond, VA
Please think twice. Mercer was used by my family for years. After weeks of not getting the rug back that was sent to them, when it was returned it was obviously cropped and poorly repaired. We have yet to have any resolution and get nothing but a run around. Mr. Hadeed actually told the service rep that we were working with that he had already dealt with us which was an outright lie. He’s never returned one call or message left. This is NOT the company it was. If you value your carpet… go elsewhere.
Classificação do local: 1
Henrico, VA
I have been using Mercer for years. I dropped off a carpet last month and still have not had it returned 30 days later. I also see on the bill they charged me 179.00 for a pad. This rug did not need a pad.
Classificação do local: 4
Richmond, VA
Just picked up a Tibetan rug that my dog had soiled. I am very pleased by the service and the cost was reasonable.