Greatwood Automotive

NEVER AGAIN. Highly disappointed with this place. Boyfriend left the car there on ⁰²⁄₀₈ around 12:30 PM, and they told him it would be a 5 hour job. He finds out later that day that it would NOT be done until the following morning (around 8 or 9 AM). So we call the next morning at 9 AM only to find out this car is STILL not done, and when we go up there to try to figure out why, we are told that the car had ONLY been taken apart, nothing more, because they started working on something else. We decided to just take our car back and now it sounds like there’s a loose belt or something (obviously they carelessly put everything back together). Horrible customer service.

We used Greatwood for a number of years. Quality has gone down considerably. They replaced a throttle body @ over $ 800…throttle started sticking within weeks. Then they cleaned it (at a charge of over $ 100)…sticking again… cleaned again (same charge). On the 4^th time, the mechanic showed me how to do it myself. I did an Internet search on the problem and found a TSB from Honda that indicated a defective part and gave the new numbers for a replacement. Given all the problems and expense I had with Greatwood, Honda fixed it at no charge. Greatwood never bothered to look up the history of a known problem with my vehicle… just charged me again and again and again. Interestingly, the Honda TSB states clearly the problem will continue if just cleaned… the part needed to be replaced with the new part number.
We have had other less expensive but poor service from Greatwood since… we no longer use them for anything and do not recommend them at all.

Excellent, fast, friendly, above and beyond service! Our truck broke down during our vacation and the employees had it fixed in two and a half hours even though they had to drive 45 minutes to go get the part that had to be replaced. Highly recommended! Thank you!

Great Place… This is the type of place that every neighborhood should have. A Grrrrrrrreat! Local Business! They take the time to explain options. I’ve had them do small things like changing out an idler pulley, to tune ups, also larger things like A/​C repair. Even after going to other places for second opinions. Greatwood auto was near, lower, and sometimes a little more expensive, but that’s how these places seem to work. Maybe one mechanic replaces wires and plugs, another might just replace the plugs.
But one thing is CERTAIN! They get it right and they stand behind and warranty their work!
The Days of «Full Service Gas Stations» are gone. But Great Local Businesses still exist! And I consider Greatwood Auto a Trustworthy Local Business!
Thanks!

It was about that time again for a state inspection (one year sure does fly by)
I usually go to another place around this area but I called and they told me the wait time was 2 hours. uh, no thanks, I got places to go and food to eat. I always drive by Greatwood Automotive and I don’t know why I just never looked them up. I called to make sure they do inspections, they do. I also asked how long is the wait time was going to be. since I can get there in less then 5 minutes and the guy on the phone assured me that it’ll be 10 – 15 since they have two techs that can perform the inspection.PERFECT.
I pulled up to the front and noticed there was other customers waiting. I was greeted once I walked in, told them what I needed and they got down all my info, got my keys, and they were done in no time.
Real nice guys. Awesome service.

Greatwood Auto is the best place in Sugar Land and Richmond to get your oil changed. They had a special for 24.95 and I was thankful for that. The staff is very nice and they helped me get out fast since I was in a hurry.

I have been going to GAC for past 8 years, even though I have recently moved into Houston b/​c I trust the owner, Mr. Ben, his son, and his staff. They are honest, helpful and straightforward.
Recently, one of the mechanics, Phil, took some extra time diagnosing the problem with my– stang and discovered the root cause of my spark plugs and wires malfunctioning– he took the time to explain the problem and even gave me an extra part he happened to have. I am very thankful and still very loyal.
Added perk– I walk across the grass to the coffee shop next door, drink coffee and play on the computer while they service my car… Sweet!