Goodyear Auto Service Center

Happen to pass goodyear at closing and my brake light came on. I pulled in with the best of hope and sam and eric helped me. I kid u not. They helped me and wouldnt take a tip. Thank u goodyear and thank u to these 2 gentlemen who didnt take advantage of a lady in distress

Amazing customer service! They were extremely helpful and went out of their way to ensure I had what I needed.

My first few experiences with Goodyear were hesitant at first. I will attempt to chronicle them in order and explain my experiences.
* 1^st experience: Oil Change #1
I own a 2004 RX8 and like most RX8 owners, We have to get our oil changed at least every 3000 miles. I took my RX8 into Goodyear, and the sales clerk insisted that my car needed to have synthetic oil. I understand that most businesses need to push this sort of oil… However, When I stated to the sales clerk that my car could only use conventional oil (because of the type of engine), he looked at me like I was stupid. Typical male judgment of a female car owner. It was clear this man had no idea what he was talking about.
Fast forward to later that day, I received a call from The same sales clerk who told me that they were going to put synthetic oil in my car. To his credit he apologized, and told me that I was correct. That my car, because of the type of engine, needed conventional oil.
My oil was changed with no further incident and I went to pick up the car. There were no further issues.
* 2^nd Experience: Clutch Replacement
Like most car owners that drive standard transmission cars, there comes a time when you must replace the clutch in your car. Because Goodyear boasted experience in this sort of thing, I called them up to receive a quote. After contacting them again three times with no response and no quote, I went to another place and they lost my business. This would have been a $ 3000 sale.
I could only assume their lack of knowledge of Mazda RX8s was the reason for their non-​responsiveness.
* 3^rd Experience: Broken Splashguard
My next experience, surprisingly, was a very positive one. And it is the only reason that I am giving Goodyear two stars instead one one. The splashguard beneath my car had ripped due to a large speed bump and I was unable to remove it myself. I took it to Goodyear, because they are close and I have had a little experience with their staff. Again, surprisingly, they insisted on cutting the splashguard off of my car for free. I was shocked and very grateful. I boasted to all of my friends and family about how kind they were. Because of that, my roommate and best friend take their cars to Goodyear.
I was feeling confident in their ability to service my car’s needs.
* 4^th Experience: Oil Change #2
This is where my review ends. I will not be taking my car back to Goodyear.
I took my car in for its oil change and also requested a quote on 4 new tires. I dropped my car off.
After my car was finished getting its oil changed, I was given a «lecture» about why they needed to charge me the highest rate of oil change service. They stated: Because they do not regularly stock 5W-​20 oil (which can be purchased for $ 1.39 a qt from any auto parts store), they had to «special order» my oil, and on top of that, the sales associate stated that he had to «make an extra buck». I am not kidding. This was the sales associate on shift today, Sunday, October 19^th at 11:30 am. I was flabberghasted.
I just looked at him and replied, «So I guess that means I should find another place to go.» And he just shrugged. I couldn’t believe this was the same place. It’s not like I drive a freaking Bugatti.
So I paid for my oil change and left.
And guess what: I never got my quote on four new tires.
Long story short: unless you drive an everyday car like a Honda Accord or a Ford Taurus, do not take your car to Goodyear. They will proceed to overcompensate their ignorance with more ignorance. And if you are a female who knows a thing or two about your own car, go somewhere else. Because they will use their male privilege to make you feel stupid, even if you were right all along.