Good One Automotive & Collision

Excellent service and quality. Gary was extremely helpful and accommodating. He offered a couple of solutions to my car’s body problems for me to make well informed decisions. Not only was the work done well and affordable but also very quickly. I highly recommend anyone in need of auto body work to see Gary!

I went here because they do propane bottle refills. It was pouring down rain. I asked the gentleman at the desk if he would refill my propane tank in this weather. He didn’t give me a bad look or depressed response. He was all smiles and said, «Yes sir. Where’s the empty bottle?» He went out in the rain and filled my bottle. He was smiles the whole time. Not only did he do this, but when it was all done and he was wet he thanked me for the business. Excellent customer service that’s hard to find any more.

Engine light was on, I went to the car shop, I was told it’s the oxygen sensor issue, they said they had to replace one sensor. After it was replaced, the engine light was off for 5 minutes, then it was on again. Drove back to the car shop the following week, I was told that i have to replace another oxygen sensor, for a total over $ 500.00. I asked to speak to the owner, the front desk serviceman said he’s the owner, they would fix it for sure. After driving another 5 minutes, the engine light was on again, it’s the same reading. They said they cleaned something, it was good to go. The engine light was not on afterward. A week later, I drove the car to another mechanic for a state inspection, it did not past, they said oxygen señor and catalyst reading was not ready, that’s why engine light was not on, the car did not pass inspection. So I went back to Good One, they denied everything, they said I should have driven the car back to them for inspection, they would take care of it. Tried to ask to speak to owner again, I was again denied, and they closed the door and threatened me, and asked me to go away. It’s very unfortunate.
Update: the owner Nik contacted me and agreed to look into the issues, he patiently explained to me the issue and resolve the issue. My car passed inspection, everything’s good. Thank you Nik.

Good One has done a lot of work on my vehicles. Bobby (the mechanic) may look homeless, But he knows his stuff. They’re very fair about pricing and don’t try to sell you what you don’t need. I was having a lot of trouble with my AC and they helped me come up with cheaper alternatives to keep it working… And in Texas, that makes you a savior!