Dogs Day Inn

I can’t even begin to tell you how happy I am with this boarding facility. I did quite a bit of research before choosing Dogs Day Inn for boarding my 2 yr old husky mix for a long weekend and couldn’t have been more pleased my choice.
The front desk check in process was quick and easy. All the employees were super friendly and made my pup feel right at home. I also LOVE that they offer a suite option for those dogs that need a more living room type of stay. Couch, tv, blankets… just like home!
I called everyday to check up on him and the staff was super understanding and informative. All in all Dogs Day Inn should be the only place you take your pups, the best around and you won’t be disappoint by the staff and their services.

The staff here are fantastic. Each person we have had contact with (I’m sure by now we have interacted with the entire staff) has been professional, kind, and very devoted to the dogs. I have noticed during our drop-​offs/​pick-​ups that the staff generally remembers every dog’s name and greets each as their own. Honestly, that might not mean much overall but it definitely speaks to their commitment.
We drop our dog off for a few days nearly every month, and this last month he spent nearly two weeks there. Each time, he was returned to us very happy, well fed, cared for and clean. Even on the visits where we don’t have them groom him, he still comes home just as clean as he was when we drop him off.
They are great about letting you know how your dog did and what their temperament was like during the stay. The rates are great, the facilities are clean and spacious.
I will not bring our dog anywhere else in Richmond.

The owner and staff are fantastic! The facility is top notch, super clean and well run. I would not take my dog to any other place than Dog’s Day Inn — everyone really cares for the dogs like their own! The owner, Paige, genuinely adores all dogs and animals. Her passion for them is very evident. Super professional they do accept credit cards unlike most dog care places.

They were very personable and took great care of my kids. I love the Dog’s Day Inn family!

Sorry that this review isn’t exactly timely. I just realized it was sitting my drafts. Hopefully things have changed since the experience below…
My dogs came to Dog’s Day Inn for a two day stay during the first week of April 2012. I dropped them off on Friday morning with their favorite blanket to lay in the run. On Friday night I received a call from the front desk asking if I was going to be dropping off Lucy for her stay. I was mildly concerned since Lucy had already been in their care for 12 hours, but I dismissed it as an honest mistake.
What I can’t dismiss as an honest mistake is what I encountered when I picked them up. Initially, I was too excited to see them to notice how filthy they were, but once I put them in the car I smelled the problem that my eyes had, at first, overlooked. Both dogs were covered in pee and poop over at least ¹⁄₃ of their bodies. When I got them home — after a cold ride with windows down and mouth breathing– I noticed that the blanket we sent with them had never been taken out of the bag. If that is their policy, then I can’t complain, but I’d also expect for them to be up front about it when I leave it with them. It begs me to question what else they fail to tell me.
After their baths both dogs were exhausted and slept nearly non-​stop for days. This isn’t cause for any huge concern but they were definitely out of sorts. Also on their first night back, someone knocked on the door — which is the only time my oldest dog barks– and we noticed that she lost her voice while she was being boarded as well. Barking is out of character for this dog so it was just another small clue that the stay must have been less than comfortable for them.
I feel like a horrible dog owner for putting my dogs in this situation. Both are house broken and would never lay in their own waste if given other options. Combined with the exhaustion and lost voice, I will never take them to Dog’s Day Inn again. Their website says that they treat their dogs like a member of their family. That is either a lie or I am incredibly concerned for their children.

I read the one scathing review of Dog’s Day Inn and I thought I would add my own experience to the review process. I was traveling with my family by car to a wedding in Richmond, from Boston. I had no one to watch the family dog for the night and the hotel in which we were staying would not allow golden retriever-​sized pets. My wife found this place on the internet, and I’m certainly happy for that.
Our experience was overall a very positive one. I dropped my dog off on a Saturday afternoon. The neighborhood was quiet, with, of course, the exception of the barking dogs. I did not take the tour, as Sara C. claims she did, but I felt that what I had seen was positive enough. As far as the other reviewer on this thread, Sara C’s, claim that the place did smelled like urine, I would have to disagree. However, it did smell like dog. It is a dog kennel. There are a lot of dogs there. So, I expected that. I did not, however, find anything offensive about the odors emanating from the building. I felt perfectly safe leaving my dog, Dave, there. I was even happy that Dave would have some other canine playmates while we were gone.
My one complaint was that their hours of operations are enormously restricted on Sundays, but they were so very accommodating that this was never a problem. This is a place where you can leave your dog for an overnight stay and their policy is that you may only pick your dog up between 4pm and 5pm on Sundays. At first I thought I would have to forget about the whole thing, since we were on the road and had a schedule to keep, but when I spoke to them on the phone and expressed this concern, they said that as long as I made arrangements with them for a solid time to retrieve my retriever, they would work with me. So, they let my pick up Dave at 11am on Sunday (the owner herself coming into work to make this possible) and I am grateful for that.
I have nothing but good things to say about Dog’s Day Inn. Good facilities, great customer service, and I think Dave had a fantastic time!

I took my two dogs here for the first time Wednesday 5÷30÷12 after reading a few good reviews and liking what I saw on their website. I was wrong in thinking I would like it for my fur babies though. When I dropped them off and I got the «grand tour»…I right there wanted to take them somewhere else — but I didn’t have time to shop around and book a new place because I had to catch a plane. It smelled like pee, and their kennels for bigger dogs are bare concrete with tiny weird semi-​elevated bed thingies that looked horribly uncomfortable (I was told they put blankets in for them at night). I didn’t get to see where the smaller dogs are kept as my Chi was originally going to stay with my Boxer as double occupancy but he ended up getting out of the bigger kennel so they had to separate them after I already had left. I also stressed that my Boxer was deaf and asked many times making sure they were OK with caring for a special needs dog and was assured it wouldn’t be an issue.
So fast forward to today when I picked them up (6÷4÷12) — Beau (my Chi) was fine which is as expected. Sadie (Boxer) has a few scratches on her and one pretty nasty gash that looks like it’s on the verge of becoming infected now. I didn’t notice it until I got her home, but I called up and asked why I wasn’t informed that she was injured. I was told there was no report made and it was probably just a surface scratch. I reassured the woman it was more than a tiny scratch and then I was told maybe it was from her running out back and that the bamboo was cut down and she may have ran through some stumps and cut herself. I had 2 issues with this idea: first one being — why are you letting my DEAF dog run around by herself when I specifically told them she needed tight supervision during play, 2 — why are you leaving SHARP bamboo stumps where dogs run around and play!!!
I didn’t ask for them to be bathed, but the fact that they saw she had peed in the kennel and didn’t even try spot wiping the pee off of her face and ears is just disgusting to me and offensive that they would let my dog just be with urine on her. Not to mention that it’s bizarre that they «didn’t see» the gash on her elbow — with how scabbed it is there’s no way they didn’t see bright red blood on a pure white dog. Give me a break.
The only positive thing is the staff is nice (although they sound annoyed when answering the phone) and the woman I spoke with when I called and complained was apologetic even though she was trying to explain away Sadie’s cuts and gash. They will never get my business again, nor will they ever get a good review or referral from me. PS — I am adding this review in more than one place because I want people to actually read a real review, not something a staff member created and posted to promote their own business…
Update (6÷5÷12): I noticed this morning that my poor baby girl has sores and cuts in her armpits as well, along with bruises where the straps of her harness go on her when it’s snapped in place. This means one of 2 things — she was either yanked super hard with her harness on, or she was left in her harness the entire time she was there and she got stuck on something and she was struggling to get free. I’m heated, I had to take her to the vet for a full work up to make sure she doesn’t have any other injuries I am not noticing and get her checked by a vet that knows what else to look for with things like this. I will be making a complaint with the BBB and sending this sleezy place a bill for her vet visit. Don’t take your pet here if you expect your dog to be treated how you would treat them. You wouldn’t allow your human child to be treated this way would you!!!