DMV Department of Motor Vehicles

Horrible Service!!! employees are incompetent rude & nasty. When you ask them a question it is a problem very unclear and not considerate of the time you spend sitting around. Will NOT be returning to this location the manager was never apologetic at all. They need to fire half of the workers and hire new staff. I love the west broad location this location not at all.

Had a wonderful experience here today. Changing my name on my license. I was in and out in 12 minutes. World record! Came in at 1032 on friday. The clerk was so friendly and even congratulated me on being newly married.

I came in with a quick question. I was able to snag a parking spot right by the entrance. When you walk in, you get in line for the information desk, and the person will then further direct you to the appropriate window. The line was long so be prepared to wait some and then wait some more. I had a unique question and had to speak to the manger so I can’t tell you about the wait after checking in with the clerk at the desk.
The layout of the DMV inside was spacious, so it wasn’t stuffy or stinky.
I did hop into the restrooms, which need some work. The stall doors don’t close and supplies were in need of restocking.
A much better experience than CA DMV. Not the best, but better.

Steady and friendly service. I just wish the information desk staff don’t look so unhappy n tired of their work.

Come in, go directly to your right to the information counter for your number. Then you get to sit and wait. Yay!
The doors stay open until 5, if you’re in before then you’re good.
It stays busy up and until closing time. Open, bright, and breezy. It doesn’t smell or look like a dank basement.
You can ask questions at the information counter pertaining to your registration and they can help you, they give you your ticket number and then you go to the counter to get registered or whatever you’re there for. The wait times were not as high as expected I waited about 30 minutes in the information line which moved fairly quickly with two people working the information counter. The registration and/​or ticket counter didn’t seem to move as quickly as the information counter they had about 7 to 10 people working at the counters and while I waited for 30 minutes in line at the information desk few people seemed to move through the ticket counter lines.