Dave’s Auto Spa

This was my first and LAST time going to Daves auto spa. I took my car to them originally looking to get a full detail ($ 40 value) when the manager crudely informed me that was not an option I went with the secondary choice of the $ 25 package. I watched my car get pulled into the bay and onto their track and begin the washing process. By the time my vehicle got towards the end of the track all I could do was watch as their air blowers ripped my bug deflector off my sunroof. Upset, I brought it to the manager Keith’s attention and he seemed less than eager to help me with this situation. Meanwhile the other employees were «hand detailing» my car, but when I got into it there was still dirt on the interior side mirrors as well as my spoiler. When I pulled out of the parking lot soap suds began running down the side of my car creating streaks. I’m upset because the manager filled out a sheet of paper calling it a damage claim and said the owner MIGHT give me a call back about it! No guarantee that I’ll even speak to any one regarding my issues. I just find it ironic that I initially went there willing to spend more then the average and ended up getting way less then what my hard earned money bought me today. Now I’m probably going to spend another $ 100 getting my car fixed and washed again… just not by these guys.

I’m writing this review for our experience at the Hull Street Rd. location, but it doesn’t matter since I’ll never get a response from Jeff Meade, the owner. On Nov. 14, 2015, we took our Suburban to Dave’s for a wash. During the wash, the rear wiper arm was snapped off by the machine. The manager on duty, Boyd, was very helpful, had us fill out a damage claim form and told us that the owner would be in touch to take care of the damages to our car. After numerous e-​mails, phone calls, messages left with on-​site managers, and Facebook posts, we still haven’t heard a peep from Jeff Meade. I’m appalled that anyone could run a business this way, much less live his life this way. Do not go to Dave’s Auto Spa. They do a horrible job and have a long history of not standing behind their work or damages caused by their machinery. Just check Facebook or Unilocal and you’ll find many more stories like mine.

I have never taken the time to write a bad review. I took my white car to Dave’s, there was tree sap on the window, bird poop on the hood and the sides had wet gravel dust from driving and parking in alley for work. All valid reasons I needed my car washed. My car was ready I walked out the sap was still there and I was informed they do not remove sap and was told to get Goo Gone and do it myself, bird poop and gravel dust were and now are still on my car where I was told they could not get it out because it was in the paint. IT IS BIRD POOP AND WET GRAVEL DUST — it is not embedded in the paint. I was informed there would be no refund or any sort of compensation even though they could not get my car clean!!! Dave’s Auto Spa is worse than Car Pool and that is hard to do!!! I am infuriated!!! Never ever will I go there nor will I recommend it. I paid for a $ 25 car wash and received a car wash worse than a child playing with a hose would do!

Do not recommend if you want a thorough car cleaning for interior and/​or exterior. They do not have leather cleaner or any kind of cleaner for seats. Their idea of an «ultimate wash» is only taking a vacuum to the inside. After they were done, I noticed bird poop still on my wind shield, cup holders not even touched, crumbs in between seats, floor mats dirty. The two boys were very nice about cleaning what was missed but I would not go again as they do not have the supplies or eyes to clean a car properly.

After multiple disappointing visits I have decided it is finally time to give up on Dave’s Auto Spa. The fact is the car is always still dirty on exterior with a quick wipe and vacuum of interior we could all do in the same 15 minutes. I could go to one of the less than $ 10 washes with free vacuum and accomplish the same thing… Or find a place worth the $ 25 charge here. Just leaving as wiping dirt from my console…

Went to Dave’s today on Robious and paid for the Classic Wash. When I got home and walked around my car to get a package out of the back, I noticed the entire back of the car was dirty. Why? I don’t get it.

This review is for the Dave’s Auto Spa on Hull Street but I could not find it on Unilocal,so it’s going under this one.
I went on 9÷20÷2014 at around 4 pm and asked for a service not currently listed on the website, I believe it was $ 40 and was one step above the Ultimate Wash, which I was willing to pay for and wait for, but the attendant told me that they were busy and did not have time, that’s okay I thought, so I decided to just get the Ultimate Wash for $ 25. I got my car back 10 minutes later and noticed it looked almost exactly the same. The floors were vacuumed, until I looked under the mats and saw they did not vacuum underneath them, the dashboard was dust free but that’s literally all I can say I’m pleased with. The interior doors were still dusty and looked just as they did prior to coming in. My interior doors are not cloth material and should be easy to wipe clean, I could have and should have just done it myself to save myself money. I in retrospect am grateful that they were too busy to provide me the $ 40 service.
I will say everyone working seemed very pleasant and nice, and I feel bad leaving bad reviews because I bet management just tells them to be quick with the service– I would have preferred waiting 30 minutes+ for a more thorough cleaning, but I guess this isn’t how this place works. Anyway, this was my first visit here and unfortunately will be my last, which sucks cause it’s literally right outside my neighborhood.

12 complaints on the BBB site. Many for broken exterior parts. I had the same experience on ⁵⁄₁₀₁₄. Clearly the attendant forced the mirror closed. I will continue to seek satisfaction. Avoid problems find a better competitor. Jeff did write me back. Stated the mirror had prior damage. Not to my knowledge. I have gone to many washes with this car and others … this is a first. Buyer Beware. Robious Road location.
…I have seen your post on Unilocal,and I feel that is very unfair. I also know that after I show you the footage of your broken mirror and your car going through the car wash you will realize that you mirror was broken prior to your visit to my wash. I have nothing to hide and had the best wash available. Our equipment is top-​of-​the-​line and very very safe. You’re mirror had existing damage. For someone to go to this extreme in this situation is almost corrupt.

BAN DAVES AUTO SPA!!! The owner, Jeff Meade does not care about his customers and does not respond to incident reports when his business damages a vehicle. Dave’s auto spa ripped off the entire panel on my drivers side door of my Yukon. The site manager wrote a report and said I would be contacted in a few days to handle the situation. After 6 emails to the owner from me in regards to handling my damaged truck, I have only received one response from the owner and told that it’s not his problem and his business has rights and does not have to fix my truck. He finally said he would meet with me to look at my truck, three weeks after the incident and has not lived up to his word to meet me. My experience with Jeff Meade and Dave’s auto spa has been horrific and everyone should ban this establishment so that he goes bankrupt. The owner has no regard for his customers and if the wash damages your vehicle. He is the most unprofessional business owner I have ever encountered and has no regard for anyone but himself. He is an arrogant and selfish human being and deserves all the bad publicity possible and I hope his business goes under. DO NOT DO BUSINESS WITH EITHER OF HIS LOCATIONS!!!

I got a groupon from Dave’s and decided to bring my car in for the wash. Someone locked my keys in my car and took it upon themselves to break into my car. Leaving 600 $ in damage. That being said, it took a little time. But finally the Owner did step up and not only paid for it in full but was completely apologetic. I’m a big fan of second chances, accidents happen. Other than that the car looked great!

Been taking my car and truck here for a couple of years. Service is up and down… right now it’s more down than up. The wipe down guys miss easy areas like the rear bumper next to the trunk lid, chrome emblems are left dirty, and the vacuuming is half-​ass at best.
The worst job has to do with the windshield. I don’t know why they don’t use a clean towel. The windshield is always smeared and in the mornings all you see when looking through the front window are smear marks. You would think this would be an area of great attention… after all, it is what the customer sees every time they drive.

I am very happy that I found an alternative to carpool!
They always do a very good job vacuuming and cleaning my van. With two kids that is not an easy task!
Staff is very friendlt and courteous.

While I am sure their car washing is totally adequate, I must comment on my experience this morning. I had a groupon for 2 washes, one was used some months ago and we were give a wash ticket with the expiration date of 1÷26÷2013 printed on it. I took the car today to redeem the second wash and was told that groupon had made a mistake with the date and the groupon would not be honored. Dave’s has likely already received payment from groupon for my iniital purchase, so why not honor the groupon? I will request a partial refund from groupon, then Dave’s will have to give a refund to groupon – so many steps when they could have just washed the car and not lost a customer!

I am so happy I found a replacement for carpool. Carpool has the worst customer service I’ve experienced in a long time! Dave’s auto spa is wonderful. From the first greeting by the friendly cashier to the young guy who finished the touch ups on my car, I had a great experience. Dave’s auto spa knows customer service! The guy who finished the touch ups treated my car like he was washing his own car before a hot date. I can’t wait to tell everybody about this place. Can you please open one in Henrico? It was a 20 minute drive, but I will drive for customer service. Thank you for running a great business and hiring employees who care. I came in there Friday at 4:30 ¹²⁄₂₈₁₂.