Cougot’s Chimney Service

We had Cougot’s come out the other day to inspect the chimneys of the house we are renting. The man (who’s name I forgot I am terribly sorry) who came here was polite, professional, kind, and personable. When it comes to fireplaces, and chimneys, wood stoves etc. You can never be too careful! The man was super nice to our dog, and was careful with our carpet which is a very light color. The price for both our fireplace, and wood pellet stove was super reasonable, and his trouble shooting skills were awesome. We will DEFINITELY recommend them to anyone who asks!!!

When we purchased our home in August of 2014 we had them out to do fireplace inspections (was done Nov 2014). We needed to move in Aug of 2015 and the buyer had them out to do another inspection.
When they came through in Nov 2014 they inspected two chimneys and gave the all clear that there are no issues, except for some minor stuff.
When they came back through Aug of 2015 for the buyer, they now stated that both Chimneys are have major gaps between the joints and two flu liners need to be added. One of the two Chimneys we NEVER used. The house is only 7 or so years old built by a very reputable high end builder in Richmond.
When I called the owner to speak with him about this, he mentioned that when he did his video inspection he could see «orange» which is the terra-​cotta and that means it has cracked and crumbled, according to him. But when he sends his report, pictures and outline, he fails to mention «orange» or anything to this effect. He only shows pictures that are massively blown up to misrepresent gaps.
So with this information, we need to get a second opinion just to make sure. If they do in fact need to be replaced, its a must do to keep my family safe. So we get another Chimney Sweep company to come out. They do their video inspection and we watch the results on site when he is done. He sees NOTHING wrong on either. So now we have two conflicting reports, so we get a third. They again go through and video inspect both and find nothing of substance except it needs a cleaning, which we know about.
In talking with our realtor and their agency on this (they are the largest in town) they begin to discover other «discrepancies» from this company when they are doing inspections, from what I am told, and they are going through their own internal process.
This cost me approx $ 6,500 at closing as a credit due. STAY FAR FAR AWAY FROM THEM.

Honest people. I called them about a gutter issue. They corrected it and charged a very fair price without trying to upsell anything. I would highly recommend !

Cougot’s is as good as it gets when it comes to honest chimney evaluation and service.
The team that serviced our chimney (Cory and Jake) arrived on time and did an excellent job installing a custom chimney cap.
They were extremely courteous, professional, quick and, most importantly, honest. I had actually scheduled a chimney cleaning. However, upon inspection, they advised me that a cleaning was unnecessary. I am still amazed, and would recommend Cory and Jake with no hesitation.

I’m a Realtor and I’ve used them for several chimney inspections this summer and my clients and I have been happy with their service. They are professional and thorough.

Referred one of my new homeowners to Cougots for an inspection and cleaning. They did not try to sell extra services and even charged less than the initial quote (the chimney did not need cleaning). They are thrilled! Cougots is the chimney service I will be referring to my clients! Thanks, Dan!