Chem-Dry A Able

Been meaning to write this review for a long time.
For the past two years I’ve had my carpet cleaned by Dean right before the holidays.
Previous to that I’ve tried Coit, Stanley Steamer and Rug Doctor as well as renting a machine and doing it myself.
With two dogs and a light-​colored carpet you can imagine what it looks like by Thanksgiving.
Only Dean has produced The results I was looking for.
Gets cleaner, stays cleaner longer and dries faster than any of the above mentioned companies. As well as saving my back from doing it myself.
Dean is most personable, friendly and does the fastest, most thorough job.
Did I also mention that it takes Dean half the time that it took these other companies to do the same job? At the same cost.
Recommend him most highly.

Very thorough, professional organic carpet cleaning dries in an hour. We’ve been using Dean for years and highly recommend his carpet cleaning services after trying others and finding his most cost-​effective.

This chem dry franchise did a horrible job when they came out to clean the carpet in three bedrooms of my home. Dean the guy that came to provide the service wet my carpet and did not clean it. When I informed him that the carpet still looked dirty, he informed me that the carpet appeared that way because it was a high traffic area. I’m sorry they are rooms hence bedroom furniture like a bed covers the majority of the room!!! Not to mention the carpet is only three years old.
His attitude towards me and his inability to perform the service I paid for is not okay!!! Don’t get insulted when people call you out on your poor service when you didn’t do a good job. Don’t excuse your performance on high traffic areas, or because you didn’t want to bring in the other piece of machinery into the home do to the laminate wood floor.
I would never recommend this place!!!

I use Chem Dry of Richmond every 3 months. Their office manager Claudia is really good at following up on the service and calling you remind you of appts and to schedule you for new ones. I really would recommend them to anyone because they are efficient, fast and very nice to work with. And Dean, he’s great too! He’s the one that cleans our carpets and always does a great job! They deserve their 5 star rating!