Chase Bank

I’m a business customer of Chase. Clearly they have drastically reduced the number of tellers to one in most branches; the busy branches have two. So sad that after stealing ALL that money in 2008 they’re broke and can’t afford customer service. Instead they’re bringing in fancy new ATMs that don’t work very well. This way they don’t have to pay anyone to do their work because customers will do it for free to get out in under a half hour. The newest branch doesn’t have tellers at all! When you walk in you have to figure out who the tellers may be as they’re scurrying around the branch. Mostly it’s just a bunch of machines and you’re expected to figure it out and do their work for them. No doubt you pay a monthly service fee for doing their work. I make it a habit of letting them know how I feel about the lines every time I have to deal with long lines. That’s now about 95% of the time. I’m told by Chase that this is the direction that all banks are heading. You’d better make your voice heard now!

Terrible customer service. I went in to see about opening a new checking account. Of course no receptionist or greeter and only 2 agents in customer service area. Went and signed in @ 2:40pm with 2 persons signed in ahead of me. 20 minutes pass and still same two persons ahead of me and the 2 agents are still taking care of the same customers as when I walked in. I finally walked out @3:00 in disgust. A large bank with several available service desks and only 2 are being utilized, this bank is not interested in developing new customers much less taking care of their existing ones. Banks are not what they used to be, but this one is by far the worst!

Like most businesses in Richmond, things go s l o w here. I expect as more white people move here, things will pick up (read: white people are treated to better service. Or, alternatively, we don’t care about our customers of color). Also, the only Chase branch I’ve been to that doesn’t have a separate line for business banking – so paying an extra $ 15 a month for a business account is worthless here.

Drive thru ATMs don’t work, outdoor ATM has an outdated and unresponsive touch screen. This causes frustrating delays and longer lines…

Who doesn’t enjoy a drive thru? This particular branch location has one!

This Chase branch is pretty prominently placed. The drive-​thru layout can be a little confusing at times so be careful of people swinging through the parking lot. Speaking of which, the spots are narrow so if you have a nice ride, park farther out. The staff inside are pretty courteous and do the job. I just opened an account and don’t regret it.