Carhop Auto Sales & Finance

worst place ever… don’t go there… a guy by the name of mike was extremely unprofessional!!!
go across the street luxar and purchase a car… they will treat you right!!!

For God’s sake don’t do it! Worst decision I have ever made, their warranty sucks, I’ve shelled out thousands of dollars for repairs. Broke down numerous times and had to be towed. Needed a car badly, bad credit. They prey on people like that. Thankfully I’ve fixed my credit and will not be so desperate when I finally pay this peice of garbage off. DON’T DO IT!

Based on all the bad reviews I have read I guess I would be a fool to come to car hop. I wonder if all locations are the same. I live down the street from the one in Richmond. I never see anyone working in there, there is only a couple cars in the lot and I see a bunch of floor fans in the waiting area. I guess the comment about no air conditioning is correct. I have bad credit and one repo and I need a car. Does anyone know where I can go the fits my situation?

DO NOT COME TO CARHOP! DO NOT COME TO CARHOP!
RESEARCH this company before you give them any of your hard working cash. If you look under the Better Business Bureau you’ll see they’re NOT AN ACCREDITED COMPANY! & they’re complaints list goes on FOREVER!
I’m screwed out of a car because they cant keep their word. Their contracts mean jack shizzz.
If i could give them no stars I would, but Unilocal insists you give one.
You’re better off trying to get a car from a nearby car dealership. somewhere else on mission. There are many others to choose from that wont give you a lemon car like carhop.
These cars come with damage to the engines, electrical and exterior when they’re sold to you.
NEVER EVER COME HERE!!!
GO to Paul Blancos or auction!!!
DO NOT COME TO CARHOP! do not come to carhop! do not come to carhop! do not come to carhop! do not come to carhop!

Terrible vehicle! I asked for a gas saver vehicle and they gave me a v8 car. I lost my car in an accident in August 2013. I was using all of my available money to rent a vehicle so I didn’t have any money to put down. I was approved. The car they gave me was a 99 mercury grand marquis. They didn’t bother to clean the car out. The headliner is falling down, writing on the back of the drivers seat, spots in the carpet, etc. not to mention the damage on the exterior of the car. I’m telling everyone I know to NOT deal with them cause the cars are terrible! The Kelley blue book value print out they gave me was for this car in excellent condition! With all the interior and exterior damage, they shouldn’t be legally allowed to charge excellent value

I came in to the Richmond location & was greeted at the door by Tim.
He worked very hard to help me get approved for a car that I could afford.
The car runs great from the test drive & has a good body & interior. It’s not the car of my dreams, but he did get me driving before Christmas which was my goal!
I’m leaving Carhop feeling as if I was given accurate information & provided impeccable customer service from Tim in Richmond.
If you have challenges that you think might keep you from getting a car Tim will do everything he can to work to get you approved!

Hey i went into car hop stressed out and the salesman tim was great his attitude patience and all outstanding felt better he definitely put a smile on my face thanks car and special thanks to tim

No no and hell no. $ 99 down??? That’s a lie. Why would I give you $ 500 down on a car and you can’t even tell me how much the car costs??? Yes I was told that I couldn’t know the price of the car until I gave them a $ 500 down payment. And then they tell me I can make a partial day payment and come back with the rest of the down payment and hope in the meantime that they don’t sell the car and then I can get my partial payment back. What is this? Layaway? And I’m thinking these cars really are hurricane Katrina cars because there was rust in one of the cars I test drove. There was even rust around the spare tire. And why would you let someone look at a car on the lot without there being lights? And what do you need 12 references for? You don’t even need that many to get a job. Car hop=no thanks. Its best to go somewhere else. That $ 99 advertisement is total bullcrap to get you in their office.
I don’t need good luck for my vehicle search. I went to another dealer a week later and drove off in a 2012 Nissan.

I first will say the gentleman helped me get a car, and for what me and my son had been through that was the brightest point to this mashup of madness!
I went in first of October and had a car the next week, I was told I had three days or 500 miles to accept the car fully or return it. Well after a week of communitung to work I took the car to my mechanic (after three attempts to reach there appointed mechanics).The report on this car from my mechanic had a total repair cost of $ 1200,
so I took the car back to carhop and demanded the reapirs be mad. I got alot of stuttering and was basically told that I had went over my three days trail period.
I stormed out of there and cleaned my car out and dropped the keys off. I again demanded «You repair my car or return my money»! as I walked out and caught a ride.
After 3 weeks of disputing with Julie the Car Hop official, I had enough and contacted the California Consumer Advocate who was able to move the obstacles that seem to plague me when I called. I was demanding my refund back since I went else where and got a reliable car, one with no ridiculously high interest rate of 21%. SO Dont Give Up! Know what your signing before those fast talkers put keys in your hand.

omg! Great customer service than i expected! Esp the salesperson I worked with! From the moment i walked in Mona has been a great help, very honest & answered every question i had! After going to different dealers I needed a car and wanted to repair my credit ASAP! she got me a car and a nice one that fits my budget at that!!! At first i thought it was overpriced but my friend (who also bought a veh from Carhop as well) credit score jump about 110 points in just 12months. I was very shocked and tried it myself. All i have to say is just experience for yourself oh & ask for Mona:) Very smart and professional person. Although it took time (almost the whole day) it was worth it! 3 weeks into my car nothing major just an oil change.
Area looks a little old but you can tell they try to keep it nice & running! Staff was great everyone smiled & greeted me. Im jus very satisfied and as well as 2 other people who drove off that same day just like me! Goodluck and ask alot of questions!

I just now came home after commuting from San Francisco to the Car Hop in Richmond (the closest one), spent over 5 hours doing so, just so they could tell me something that they could’ve just told me over the phone.
They pressure you so much into setting up an appointment with them. They don’t care how long it takes for you to get there, even if they know you live far and don’t have a car and don’t have a chance of getting approved.
When I got there, they told me something that they should have told me over phone– that I can’t get approved because I can’t rely solely on Financial Aid. Whether that’s common sense or not, they could have told me over the phone. I wasted nearly a whole day for this b-​s. It’s ok though, because I’m just going to dissuade any one I know from going there. Their loss.

SCAM ARTIST TO THE FULLEST. This is the worst service ever. Very rude and unprofessional once you buy a car from them.
Since the first week of buying a car from their lot the car was in the shop. The first shop we went to quoted me 2000 to fix the problem.. I called car hop and they sent me to another one of their shops. They quoted me 1400 and car hop offered to pay to 700. So I volunteered to pay the other 700 since in need of a car.. Ever since then me and the company have been battling for the cost and repairs for the car. I have records that I have spent 5000 of my own money to fix the car.. 18months later still having issues. Recently went to one of their shops and the part was not working so basically put a broken part in my car. Not to mention the mechanic they sent me to stole my belonging out of my trunk and in throughout my car. I took my car somewhere because i was still haveing issues for a second look and told me that something with computer is broken and I have to take it to Chevy they cannot help. The computer needs to be reset. I called car hop and UAC for help and I have had nothing but doors slammed in my face.. This company is a scam a fraud and needs to be shut down. The only thing this company did was help me build my credit and take my money be aware. Willing to go to court. I bought the car for 12,000 and I owe little over 2,500 and the work is between 1,000 and 2,000.

It’s funny how I go through others reviews and the carhop people respond and even apologizes, I’m the only person they did not respond to lol. Yea they even know how bad they screwed me. I’m raising 4kids on my own and they totally took advantage of me. They screwed me over worse than my husband did because at lease I got 4 beautiful babies from him.

I went here today to get a car. I waited for 2 hours before I had to leave because it was to hot inside the building. I asked them if they had an air conditioner and I was told that it was broken and they did not plan on fixing it any time soon. How do they expect there customers to wait many hours in these conditions let alone have there employes work in these conditions. While there I saw a few employes dripping in sweat. Is this even legal? I feel sorry for the customers and employees that have to deal with these conditions.

My husband and I are completely unhappy with carhop and we cannot wait to pay them off! I’ll probably only refer people I dont like to this place! Our salesman is great and I think he’s the ONLY professional employee there.
1^st Problem: when we drove off the lot we knew it was making noise but we have warranty which covered every problem our car had (it really wasnt much) but they made sure they took their time in responding to us (I guess they were waiting until our warranty expires).
2^nd Problem: Their customer service over the phone sucks. We’ve been directed to so many people and one of the employees pretended to be the manager because the manager wasn’t there like we wouldn’t catch on. She was rude as hell!
3^rd Problem: They tried to say that the other problems the car had wasn’t covered in the warranty UNTIL we read them our contract. The mechanic they work with wouldn’t start on anything until they get an approval from Carhop. They said he needs to email them stating what work needs to be done but the mechanic emailed them in front of my husband. That took more time because Carhop claimed the mechanic never emailed them. My husband had to get aggressive on the phone in order to get a confirmation that they’ll cover the job. They were supposed to contact the mechanic to let them know everything was good but they took their sweet ass time so we drove all the way to Richmond (coming from SF) just to get a letter from their manager stating that they’ll cover whatever it is as stated in our contract.
4^th problem: the mechanic that carhop works with didn’t do a good job (the hinges on the breaks weren’t propped up, they’re lose) and for the other problems we had, we had to take our car all the way to Vallejo for them to finish or redo the job that they did prior to us buying our car. Our hinges on the breaks still need to be fixed.
5^th problem: we purchased our car in February and we still haven’t received our registration. They contacted us 2 weeks ago saying that they received our registration and asked us if we wanted to pick it up or have it mailed. We asked them to mail it to us but at a different address because we moved and we still haven’t received it. We just called to see where they sent it to and the lady my husband spoke with said they cant tell him. Because I am sick and tired of the bullshit I called and they gave me the info and what do you know, they sent it to SF. What’s the point of taking down our address and even confirming it if you’re not going to send it there?
I’m fed up with Carhop! Poor customer service in person & over the phone and once they get your money they can careless about u. They try to get out of fulfilling their warranty as much as possible, the places they work with sucks. They don’t have voice mails where we can at least leave a message and if they want to ignore our calls it goes to a different agent that’s not even in California. We pay faithfully on time and the least that we can get is a way to speak with someone. I wouldn’t recommend Carhop but if you’re really down to nothing and push comes to shove then go but you have to be on their ass to do their fuckin job! Sorry for the foul language but we are so angry with this company!

Unilocal 100 CHALLENGE 2014 ¹²⁄₁₀₀
This place is a scam if I ever saw one. Like others said they most definitely do prey on people with bad credit. I went here twice after the birth of my son and my car started stalling on the freeway and I was terrified to drive it. Hence I needed a new car fast and didn’t have the best credit. This place was close to my house so I gave it a shot.
The inside of the store was filthy, the employees were gross and unprofessional. The speel that they gave about turning your credit around and improving yourself at the beginning of your meeting with one of their employees, is so corny and so obviously a memorized script. They flip through a little book as they tell you about how great they are at repairing bad credit as they conveniently forget to mention the interest rate at which you pay the loan back.
So I sat through the speech and then told them what I was looking for. I wanted a car today if possible, I had $ 800 down payment, and I could pay somewhere around $ 200 per month. I told them I was interested in the PT cruiser on their lot and wondered how much it is and how many miles are on it since there is no info posted on the car. The employee said that they couldn’t tell me how much the car was… This was my first ‘wtf?’ moment. ‘How does a car lot not know their own asking price for their vehicles?’ I thought. Then I was told that what they do there is first get you approved for the loan and THEN they will tell you which car you can buy… WTF moment #2. They tell me which car to buy?! Why would I spend thousands of dollars on a car that I don’t want?!
For whatever reason, I stayed there to experience what happened next. The employee asked to sit at her computer and to enter my personal info into their system. So I did, but I felt it was pretty weird for a car salesperson to walk away and me do their job… Anyways, after my info was in the system. The employee told me that I could buy a minivan and the payments would be $ 400 every 2 weeks. There were several problems with this, I might be a new mom but I was also a 24 year old woman who would not be driving a minivan anytime soon. I had already told them my budget which they disregarded. I asked how much the van cost (just for my own mathmatical calculations, not because I was remotely interested in buying it) and was told it was about $ 3,000. I asked why they needed $ 800 a month in payments if the total loan was such a small amount, how does paying off a car so quickly improve your credit? Your credit score is better impacted by long term, steady payments. At this point, I was pretty sure that the interest rate had to astronomical and that a buyer would end up paying far more than market value for a car that the employees of CarHop picked out for them. Just for kicks I asked them why they didn’t know the cost of the only car on their lot that I was even interested in and why my inquiry at that particular car was being ignored. Then they told me that it was because some of their cars do not have titles… Enter WTF moment #3. I simply got up and left.
Upon thinking about it, I realized that the cars on their lot which don’t have titles and aren’t yet for sale are probably cars that have been reposessed by CarHop. They are probably cars that they have sold previously and the unsuspecting buyers weren’t aware of the crazy interest rate or that they would be paying $ 800 for a very long time regardless of the cost of the car itself. It’s then that I decided that this place is no good. Luckily, I’ve purchased a handful of cars at reputable lots and knew what a normal car buying experience looks like. Stay away people, this place will cause you financial trouble!

Never been to a business that employs the worst of the worst. The location itself stinks inside. It’s nasty and standing seems to be preferred. Besides they only have 4 customer seats. They have the nastiest attitudes and the worst of the bunch is Sophia. She’s nasty and unprofessional. Nothing the ever quote you comes true. Their cars are junk junk junk. You’ve been warned. Deal with them at your own risk.

THEY ARE PREYING ON THE POOR– You can’t tell which car on the lot is for sale or not, the paper work is not posted in every car and some of the cars are dirtier than others (they’ll all dirty).
The people in there are really unprofessional. I walked in to ask a question about the car and the guy before even telling me his name sits down at his desk and says, «Give me your social #, pay stub, and utility bill.» to which I replied, «why?».
I told him I just want to look around first and see if there is even a car that I want on the lot. He tells me that they won’t even show you a car unless you are approved for credit. First of all, people running your credit is not good and has a negative effect on your credit. You don’t want to keep doing that.
After I informed him that I will not be running my credit he told me that he will not send anyone out there to show me a car and I can have a nice day.
Do not waste your time.

Terrible! These ppl are preying on ppl with bad credit. They want to suck u into a loan with a ridiculous interest rate! They didn’t have a car available for me cuz my credit was too low. I went to a major dealership in Fremont and drove away in a brand new car with 10% interest. This dealership is a joke. I wouldn’t even call it that! Don’t buy a car here! Besides, Sophie who was helping me was so unprofessional in her appearance, her manner And her body odor was atrocious! She left my personal info on the screen for everyone to look at! Never buy a car here!

Don’t waste your time. The lines are long and the cars are junk cars. I test drove 3 cars. All of them had problems but yet they still wanted me to pay $ 300 – 350 a month with $ 1200 down for broken down cars with mold and duct tape all on the inside. There favorite line after I completed each test drive and told them what was wrong with the car «We’ll we can fix that»
If its on the lot, shouldnt it be already fixed. I just went ahead and bout me a perfectly working 1999 Chrysler Sebring for $ 1500. 125k miles and runs perfect besides a few minor things. Car Hop is a waste of time. I do have bad credit but I still could have got a 2008 Chevy Imapla with 40k miles on it for $ 1500 down and $ 300 a month. So car hop is pretty useless. Maybe a mechanics dream