Budget Dumpster Rental

What an unfortuante experience! This company lacks basic communication skills! Which could end up costing you TIME and MONEY! Find another company you will be glad you did!!!
A crazy storm tore through Richmond Va on 6−16−16. The north side of richmond was devistated with destruction. It was not surprising that when I called to rent a dumpster on Friday that I was told by everyone there would not be a dumpster available until the following Tuesday. Budget dumpster just happened to be the last call of many, so I went ahead and reserved a dumpster to be delivered on Tuesday. Before I hung up the phone I said, «if any dumpsters are returned earlier could I be put on a waiting list for an earlier delivery?» Tyler H. replied, «I’ll make a note for that.»
Maybe it is just me, but usually when I have been put on a wait list, it is done with the expectation that one will receive a call to let one know an earlier time is available. It just makes sense that the opportunity for early delivery would be communicated! For example, You are on a wait list for a doctors appointment, wouldn’t they need to communicate the new time with you, or do they expect you to telepathically know someone has cancelled and you can come in for their earlier appointment? When I asked why they did not contact me to let me know they would be delivering the dumpster a day early, they said, «we did what you asked. We delivered it early.» I guess they expected me to camp out in the drive way of my condemned home from Friday at noon, until Tuesday when it was contracted to be delivered leaving the burden of guessing on me to whether or not the dumpster would be delivered early. Obviously, if Tyler had explained budget dumpsters non– communication early delivery waitlist policy, I would not have asked to remain on the wait list.
I am surprised that a dumpster company does not understand the value of time and money when it comes to cleaning up after an unexpected natural disaster! Of course, I guess the joke and cost is on me… because they got their money! I am the one with the loss! Ultimately, I am tired of companies or anyone that takes advantage of people trying to survive unexpected natural disasters. This company is what I consider the real bottom feeders on the food chain.
This lack of communication cost me time and money because I had scheduled other vendors around the dumpster delivery which also required deposits, payments, or charged delivery fees that were interrupted by Budget dumpsters lack of communication.