Brownstone

Brownstone Furniture is the worst manufacturer ever! I purchased a $ 3,000 table manufactured by them from ATG Stores (a Lowes online store) The table was shipped in pieces and poorly packed. One of the 6 leaves to the table was damaged. I sent a picture of the damage as requested only to be told that they would not replace it. They would replace it if I paid $ 150 plus shipping). I asked about a return and was told that I could, but I would have to disassemble the table, pack it up in the gazillion boxes and wait for someone to come and pick it up. So much for ordering furniture online. From now on I will just go to a brick and mortar store and let real customer service occur. I told the ATG representative (Brian) that this was totally unacceptable and that for $ 3,000 they should replace the part. Needless to say, I will never make a purchase from ATG again and I have nothing good to say about Brownstone Furniture. However, I must say that Brian from ATG was as helpful as he could be. The manufacturer was not.
Update: Brian, was able to get them to replace the part! It is a shame that you have t get upset in order for manufacturers to do what they should do in the name of customer service.