AT&T

This has been my second time in the AT&T store on McDonald. Both times I was helped by a young lady named Mary. Mary is the
!!! Super friendly, knows her stuff and helps you leave with exactly what you need. Both times I’ve left satisfied with my experience. I’ve been on a couple interviews where I get asked «what has been your best customer service experience» I usually don’t have one. If I’m ever asked again, coming to this store and having Mary help me will be my answer lol. Great job Mary! Thank you soooo much!!!

These workers are lazy. The heavier set Latino guy just stood around talking sports with some dude installing some floor tiles. He looks like the manager but he’s lazy as hell and there’s a lot of people in the queue.

this A T & T is a relatively large store. my contract is about to expire. almost felt like talking to a rep about contract renewal. reality struck me. it’s not the people at A T & T that suck, corparate A T & T does-​every interaction is a chance to «upgrade» their profits, er, services.
just went to the pay kiosk and paid my monthly fee.
notes:
–will be switching soon. stay tuned…

Wow I had a promise never to use att again. But the service I just received and the honesty n sincerity exhibited by William at this store was amazing and refreshing in this day and age. Was switching from sprint to att process was made enjoyable because of the service provided by William it shows that he really likes his work. Take note manager at this store keep this man he’s an integral part of the personable service process. Also was not denied any of the discounts afforded me. Like most people have done in the past.
Verizon can kiss my buttons and sorry sprint you had me but you continue to neglect me.

Worst customer service ever… enough employees but slow service… like hide and seek

This place is horrible, I wanted to return my dads modem and cable boxes after he passed away, I found a shop on line and once I got there was told that I needed to go to the corporate office 3 towns away … I get there and was told I had to call in by phone to cancel the account and I had to return the cable box to a UPS store. What the heck !! The big huge corporate store cannot close an account and can’t take back their own stuff … I was left on my own and now have to go to a third store that not even a ATT store … They have a bunch of kids running the place and no idea if customer service, I will not do business with ATT again

Terrible Customer Service!!! Had problems
with my screen protector because Sales rep (Abby) messed it up! When I came back today a rep named Jennifer assisted me and she messed it up again. I asked for a Manager and he let me wait for an hour! He was so unprofessional and didn’t even offer a solution to the problem. This store has the worst customer service! They will give you a very nice pitch during the Sales but if you need any help from them they will just ignore you.

Karla was wonderful! She was friendly and patient breaking down every charge to show what keeping my unlimited data plan would be vs. going to the Next plan. She spent 40 minutes trying to help me figure out what plan would be most cost effective. Great experience :)!

This place have the worse customer service ! My sister and I was here first and we also have appointment. A guy walked in and helped him first before us. So whats the point of an appointment. We were ignored the whole time that pissed me off. We were also charge extra $ 40 when it was clearly that it was only supposed to be $ 60 with the tax included already. I also see the staff just standing around doing nothing.

I recently went to this store to add money to my go phone, an old and simple att product. Was ambushed on the way to the self serve machine by an aggressive customer service guy who said he could do it. I asked him how long my $ 40 purchase would last before it would expire, since I didn’t remember. He looked on his tablet and said there was no info on my plan as it was too old. He said he’d call someone to find out. I said in the meantime, I’d try the machine to see if the info was on there. He told me I wouldn’t find it., I used the machine. I found the info. He came by, I showed him the info, he told me that that was not the information I had asked for, punched a screen that had gotten stuck, and left. I purchased my time. On the way out, I stopped where he was hanging on one of their counters playing with his pad and told him that I knew very well what I had asked him, and if he’d listen he might learn something. He then followed me to the door aggressively and with hostility repeating, «Have a nice day.»
I ask ya. Should anyone spending their money in an establishment have to put up with this kind of customer service?
I asked for the manager, who was visibly distressed, as were the two pleasant young ladies at the door. I wasn’t being loud, in fact had lowered my voice, during the incident, since I have found that that is the best policy when making a complaint. The manager seemed an intelligent young man, but I really didn’t have much confidence in the offender being shown the error of his ways, from the reactions I got. So I went home and called att to find a customer complaint line. Guess what? There isn’t one. I was eventually given an address where I could send a letter. Now, how much improvement do I foresee in att’s customer service?

Gives a whole new meaning to «rethink possible». NOT POSSIBLE more like. Well bummer! ATT Wireless lets down again. Bought a LIFEPROOF case, several actually, at Xmas and been meaning to return one of them. Case unopened, brand new, store still sells exact same model, color, identical product, but refuses to even exchange much less allow my return. It’s a bummer when «policy» makes sense only for sake of profit. Lousy customer service if you ask me.

Called at 5:45pm today (Sunday) on my way to the store wanting to see how long the wait was and if it was long, ask I could set an appt since I was on the way already. For some reason I thought they closed at 7pm. Whoever girl that answered said that they close at 6pm so could not help me tonight but offered me an appointment tomorrow. I thanked the worker but said never mind and was about to hang up. She then said, «but I know emeryville is open until 9pm.» So I was happy to hear that and drove to emeryville but when I got there, they closed at 6pm as well. I mean which would make sense. But it was frustrating considering the worker just offered that that location closed later and I drove there for nothing. And of course I believed her considering she works for the company. I mean, I did not ask her if any other locations were open later and was going to just go home. But her telling me the wrong info just wasted my time and energy. I wish I could remember her name but bottom line… Don’t give out incorrect information so confidently.

I think not, AT&T.
I just reviewed the one in Corte Madera at Town Center, and gave them 5 stars, so let’s not pretend like I’m not amenable to good service.
I walked into this store and wasn’t greeted by any of the half dozen people working there, sitting around on their tablets or chatting amongst themselves.
So I asked the first person who made eye contact with me for help. I wish I could remember his name because I would surely blast him lol #KanyeShrug.
I was looking for a case for my Nokia 1020 Lumia. He shook his head and said, «We don’t carry those anymore. That phone was discontinued.» The way he said it was dismissive, and I’m not one to give up right away without at least checking to see what else might be offered.
So I asked him to walk me over to where the cases for the other Nokia phones were. He walked and I followed. I bent down the peruse the selection as he reiterated that they didn’t have what I was looking for.
Lo and behold, in the back of the rack, there was a case for the Nokia 1020 Lumia. *rolls eyes*. Just check! Its fine if you don’t have what I’m looking for, but at least pretend like you’re gonna put some effort into it. This phone isn’t a thousand years old… sheesh.
So when he rings it up, its only $ 5! Because (smile) the phone had been discontinued.
The moral of the story– I would have gone to Amazon had it not worked out and bought one for however much and been fine. But had I not at least looked in the Nokia section, I would have missed out on getting a case right then and there, and for 5 bucks!

Julia rocks! =) She was very patient as I made the decision to upgrade my plan! Thanks for the great service!

It is just plain horrible. There is no customer service whatsoever. My brother wants to replace his phone with something newer. When we walked in, all of the staff is occupied. So we waited. There were about 3 or 4 staff that was standing around with their tablet or whatever it was, they would just look at us and back on their tablet. And no one came up to us if we needed help or have any questions. We left. No one this place isnt even two stars. There should be at least a negative star rating! This place doesnt deserve 1 star!

The customer service was horrible and when I walked in to buy my Samsung s5 the lady didn’t even test it out or anything she just gave it to me and I got the unlimited data plan and it’s so freaking slow the first week it was fast but now it’s slow. I made a complaint and they said it was going to get fixed but nothing has happened. t mobile s not the best company version and AT&T are way better.

I came in to the store knowing I needed to get put on the waiting list to be helped. When I walked in I looked around trying to find the person who does this. After a while this girl who was on her cell phone texting looks up and asks me what I was there for and adds me to the waiting list — excuse me but shouldn’t you be helping customers as they come in and not on your phone texting (I could care less if she’s on her phone texting if there is no one around needing help). I sat and waited for a bit with the music blaring and wished I had had the balls to turn the music off or down.
A few nights before I had stopped by to get a SIM card and the guy helping me was being inappropriate and kept making comments about my mani, sunglasses etc.
Unfortunately this is the closest AT & T store… So unless I want to drive farther I’m stuck going there.

Worst freaking customer service ever. There’s workers walking around and so many costumers waiting. I’m here to add a line to my phone and my son has to poop. They should at least have a freaking restroom for costumers if you have to wait so long to get helped.

I waited 45 min just to get the SIM card. Bad experience. Not happy with this store. They end up gave me a SIM card with out activation with the reason they are too busy. With out asking for my info or add any notes on my account. When I called to active the SIM card they gave me a whole bunch of question because there is no notes on my account noted I got the SIM card where n why. Very unhappy

I’ve been a loyal AT&T subscriber and once the store inside the Hilltop Mall closed, the El Cerrito location was the nearest store. I rarely visit the Richmond Target and failed to notice the AT&T store in the plaza. However, a quick search on their site and indeed, a full retail store was located by Target.
I took my mom down to get her a new phone and she needed something basic. The store itself is still shiny and new and nicely designed, quite spacious and boasts a knowledgeable staff. Upon entering, a cute girl greeted customers as she held her company iPad. She directed us toward an AT&T associate who began assisting us in finding a new phone.
The young employee was bilingual and helped my mom out with her questions and gave a few suggestions himself. Minutes within the store, my eyes caught glimpse of their holy tablet, otherwise known as the iPad. I swear I was only on the iPad for a few minutes and before I knew it, my mom had already completed her phone upgrade. Kudos to the new AT&T store and friendly employees. I’ll be back to purchase my iPad… eventually.