A Williams & Fogg

Extremely unprofessional company. I called and spoke with T.; made an appointment and was given a two hour window to wait for service. My electrician never showed. No call, no email, just a no show. I called the next day to find out what happened. Not sure who I spoke to but it was very clear the woman was working from home because I could hear children yelling in the background. She had the electrician R. call me back. According to him, he was not aware of my service request. He was never informed about my appointment. He said there must have been a miscommunication within the company. This was not a miscommunication it was a complete lack of communication. Not to mention a complete lack of manners. I rearranged my whole schedule for this appointment and didn’t receive so much as an apology.

The employee showed up drunk and even pulled up with an open beer in his van. He tried to charge us $ 640 for capping a pipe even though it took him approx 2.5hrs to find a part in his van. He even said $ 250 on credit card and $ 250 cash. He was trying to screw us over. We called the owner and he acted as if we were lying to him. He was very arrogant and even encinuated that we coaxed his employee to drink beer since we had bought beer for our Fourth of July cookout. The employee then kept calling and harassing my wife. This is the worst experience I have ever had with a company.