The UPS Store

This UPS store has been my go to for years... they have helpful polite attendants, make everything regarding sending packages easy and go out of their way to do extra. This along with their tracking system and saved frequent mailing list makes it so nice and convenient. I do not go anywhere else.

My parents went here yesterday and insisted that I immediately leave a great review for them on Unilocal because they were so impressed with the above and beyond service. They tried a few other places to notarize their will, and were turned away for not bringing witnesses, but this location provided witnesses for them. They took such great care of my parents and were so patient — my mom forgot her ID at home so had to go back and get it, and UPS held the witnesses while she retrieved it. All in all they were extremely impressed with the caliber of service by the staff. They recommend that everyone go there.

I’ve been here three times now. Each time has been perfect. I’ve needed to mail things and they have mailed them. Notice that this is a very simple transaction, between mailee and mailer. They mail my stuff, and I give them money. I didn’t need insurance on my packages, because they were not valuable, but if they were, I would have gotten them insured because I’m not stupid. I would love to write another 3 paragraphs about how «scary» my dad is and how butthurt I am that I was an idiot and forgot to properly package and insure my valuables. But I won’t, because you don’t give a damn how scary my daddy is. Also, I know how to mail things without screwing myself over. I also know how to write a review, instead of a wannabe comedy article. So, I’m done.

Recently I sent two small items that were in boxes using this UPS store. One of these items was really taped up and the other was in a box that wasn’t taped but closed. I was told they would be sent in a single large package. Both of these items were sturdy, so I didn’t anticipate shipping damage. As a result I didn’t pay for insurance. I paid, left and didn’t oversee the packaging of the two boxes. When they arrived I was told that one of the small boxes (the one I didn’t tape) was missing its contents.
I called and spoke directly to the individual who packaged my box and was told explicitly that she opened the small package, looked at the item and remembered it specifically. Seriously? Why did you open it? Just put it in the box and ship it… don’t open it, take it home with you and put it on your mantle place!
She then instructed me to ask the person who received the box, to paraphrase a bad movie if they’re sure they saw what they think they saw. This guy happens to be my dad. Unlike me, his body type puts most silver back gorillas to shame and I’m pretty sure he’s never been afraid of anything in his life. He tells people things they don’t like to hear and waits for them to act out with a look that I imagine hungry lions give to prey. What I’m trying to say is, why would he lie? He opened up the box and found two boxes, one empty and the other not empty.
However I did go out of my way to poke the bear and told him the folks at UPS didn’t think he was capable of checking a box. There was a lot of noise in the background as he tore apart the remaining boxes in a way that would make tub girl blush. He then proceeded to tell me to relay back to the folks at UPS all the ways they could go ahead and check their own prostate. I didn’t know he was so creative.
I also contacted the mothership (UPS Corporate). They told me that they saw in their system a delivered box and that I should contact the store. Hey guys, thanks for being about as helpful as a sharp stick in the eye.
Finally, as there is no recourse for an uninsured package, what’s the incentive to an employee not to steal something? Simply put, there is none. If you go to this store, stick around to make sure people aren’t digging around in your stuff and taking it home with them.
Hey UPS folks, I hope you get hemorrhoids and irritable bowel syndrome at the same time so it’s super uncomfortable for you to use the bathroom. Then you’ll feel as crappy as I do!