Master Tech Automotive

1^st. Josh did drive it exactly as I stated. I chose. to not make matters worse by telling you. Further more, he recognized the tuner was NOT turning on, as you stated it should. But you wanted to see it again…
2^nd. This truck is a split year model, (2 different transmission s). This one is using 4^th gear, SCT tells me there’s a different setting in the tuner to accomplish this.
3^rd. The truck wasn’t finished 3 weeks later when I was told to come and pay my bill. Josh had to modify the tail pipe.
4^th. The crushed, and exposed bare wire is where the egr valve was. It took me 5 minutes to repair. Tail pipe elbow rubbing against the gooseneck undercarriage plate. I did that my self.
5^th. I had to take care of the tuner issue. That i had paid you for under your warranty, but you chose not to honor it. 3 weeks went by. SCT then instructed ME to return it to then. At my cost and time. They are in the process of sending me a refurbished one. Furthermore Bringing it back THERE for the 3^rd. time isn’t something we the consumers should have to do. We all have very busy lives.
It doesn’t matter if a customer spends $ 500.00 or $ 5,000 on their rig. What DOES MATTER is the service that we receive…

I like the owner. However, not a great experience when the work was questioned and had better luck else where.

This shop was recommended to me last year and at this point I have made several visits for oil changes and also to have things looked over on my vehicles. I always felt a little uncertain of the things I was being told at this shop, as almost every time I visited something else needed repaired, but for the most part I assumed they were honest people that really just wanted to keep my vehicles in tip top shape. Boy, was I mistaken.
Once again, during a standard oil change appointment, I was informed there was a rather costly repair that NEEDED to be made. I just couldn’t believe what I was being told as I’d not noticed ANY issue. So, I took my vehicle elsewhere for a second opinion. WOW! Master Tech was COMPLETELY wrong about needing to have these things replaced on my vehicle. Could have been a simple mistake, but really, I highly doubt that. I now wonder if all the money I poured into their pockets over the last year was really necessary, or if they were taking advantage of my lack of automotive knowledge. I will never visit this shop again as I feel they are completely dishonest.

I came in desperate and looking to get my car fixed quick. The manager was friendly and eager to help. I already knew what was wrong with my car but I was far from my tools and forced to pay for a mechanic to help me out. I told the manager what I needed done and they quickly got to work. A short time later, he and the mechanic came out and told me that what I expected to be the problem was indeed the problem. I knew how much the part would cost but wasn’t sure how much he would charge for labor. He showed me how much it cost. I seemed a little high but I was desperate and the faulty part was already removed so I told him to finish the job. While I was waiting, I called various shops and dealers in the area and asked how much they would charger for the same service. Each shop quoted a price almost 100 bucks cheaper. When the job was finished, I asked the manager why was his labor cost was so much higher. He told me that he goes off of what the «book» says the labor hours should be and that’s how many hours for labor he charges. So I was charged almost 2 hours of labor for a job that took less that 1 hour of labor to complete.
So basically, instead of charging me for the actual hours of labor proformed on my repair, he charged me what his «book» said he should charge me.
What can I say? I was desperate so I paid. Never again though…

My 93year old mom had to have some work done on her 95 chev caprice. They were so helpful to her here; ended up charging her less than the estimate and even washed anD vacuumed it when the service was done! Great staff!

Thomas and company are great!
I am seriously delinquent in putting this praise out there. Master Tech Auto has kept my car on the road and improved its performance over the last several years. I normally just expect my vehicle to work, and I depend on it doing so. As we all know, every now and then stuff happens. Thomas and his crew have rescued me more than once when stuff has happened. What’s been emergencies for me have been matter of course business for them. In short order and for very reasonable fees that have gotten me going again with minimal hassle. I am always glad to deal with Master Tech auto, and refer everyone in need to them. If you’re not currently taking your vehicle to Master Tech for its regular and emergency services, you ought to be. You’ll be treated fairly and with respect, your car will come back better than it went in, and your wallet won’t even feel roughed up.

These guys are great. I went in with a battery problem and they fixed it quick. They even have a military discount. I will be going back.

This is my new favorite mechanic. He is great. Such a pleasure to talk with, does great work, let’s you know what all your options are, and is as honest as they come. What kind of mechanic will stay an extra 30 minutes so you can pick up your car? This guy will.
All my work will be done through him from now on.
He is also less expensive than the other guys.
Be sure to check him out! You will be glad you did.