We stood in line for 20 min. When we got to the front there was no apology for the wait. We ordered and went to sit down. All the tables were dirty. I asked if I could get a tag and the worker looked at me like I was crazy for saying anything. We showed up at 1230 and left at 120. All we ordered was a cheesesteak and burger. I got my burger and fries which were cold. When I brought it back to the works again I was looked at weird for even saying anything. Again I was not apologized to. I received my burger back and it was the same one just heated up. The picture is attached. I took one bite and that was it. Bottom line this place sucked! The cheesesteak was very little. More bread than steak. Horrible service. Dirty tables and floor. We will never go back.
None N.
Classificação do local: 1 Richland, WA
This bruchis has the worste service I have ever had. Whish I could just leave the comment and not a star. The Manager is rude and ignores you when there is a problem. He acts like he never seen you or was told about you asking for a Manager… even though he made eye contact with you. The worst attitude ever coming from a Manager. You don’t tell your customers that they have an attitude problem and that they need to check their attitude or get lost. I see why the employee’s act the way they do which is rude as well but that falls down to the Main Manager and coaching, trainging.
Frank O.
Classificação do local: 4 Chicago, IL
Delicious, cheap, quick, great place to have lunch. The Bacon Cheddar Cheesesteak was par the course, but it just tasted wonderful. You can make it a combo with fries and drink. The fries are cut crinkle style, which doesn’t affect their taste but make them slightly more fun to eat. They come with Bruchi sauce, but I can’t remember what that was so maybe it’s not that famous. I left happy and satiated, and the price wasn’t too high, overall a positive experience.
Marie O.
Classificação do local: 5 Kennewick, WA
I come in here probably once a week now! Not only do I love the food, but the service is excellent! I live in Kennewick but compared to the Kennewick one– this one is FAR better. The staff here is so friendly! Love it! Mad props.
Patrick M.
Classificação do local: 5 Richland, WA
I don’t understand the low reviews for this place either. We love coming here. Very affordable, tasty, quick service. Best fast casual place in North Richland! Try the turkey bacon club. The fresh baked bread is amazing.
Ryan W.
Classificação do local: 5 Bountiful, UT
I just don’t understand the low reviews. This place was great! I’m somewhat of a cheese steak fanatic and this place did not disappoint. Everyone in my party had a different sandwich. The original philly, the bacon cheddar, and the chicken ranch. All tasted great! The fries were just OK, but I loved the fry sauce. I’m excited to go back and try their other offerings.
Chris R.
Classificação do local: 2 Clarkston, WA
Went here for lunch with the wife recently. Food was okay, nothing special. Prices were fair but portions small. House beer was only a dollar and tasted like it was barely worth it. Very watered down. Like drinking a bud/coors/miller. Not even close to the best cheese steak I’ve tasted. Service was friendly and fairly quick.
Zachary C.
Classificação do local: 1 Richland, WA
I have been to every Bruchi’s in Tri-Cities and this one is the worst. When it first opened it was pretty decent but went downhill very fast. Wait times in drive thru are ridiculous and more often than not they get my order wrong. Go to the bagel shop in the uptown instead.
Angie S.
Classificação do local: 2 Richland, WA
We’ve been coming to Bruchi’s ever since they opened(in the early 90’s). I’ve only visited this location in Richland, just a handful of times. We came here with our kids on Valentines Day(yes, it’s our spot for V-Day), to find the doors locked at 7pm, with customers still inside and the business hours stated they were to be open till 8pm. Really ticked us off! The worker behind the grill saw us there trying to open the«locked» door and just went on with what he was doing — nothing! I don’t know if the owners know that the employee’s decided to close early or not, but if I was the owner and this WASNOT intended — someone needs to find another job!
Williams Party Of Two W.
Classificação do local: 3 Richland, WA
Great sandwiches Good fries Nice clean clean place good service Came in to have lunch and was really happy with the food
John C.
Classificação do local: 3 Terrebonne, OR
Nothing to write home about. Got the 8″ chicken bbq @ $ 5.50 it will be my last one. I don’t know how the cheese got melted as the sandwich wasn’t very warm? Microwave maybe? I will be back for a second chance, in the future, just for a different sub flavor…
Matt M.
Classificação do local: 4 Pasco, WA
Great cheesesteaks, good fries. The prices are good and the restaurant has a good vibe to it. The staff is always friendly and the place is always super clean. There is a drive-thru, but it takes a lot longer than typical fast food drive-thru’s, so be prepared for that.
Kurt B.
Classificação do local: 3 West Richland, WA
Liked the atmosphere. It has large screen TV’s and cool décor. Didn’t like the number of dirty tables we avoided before we sat down. The coke products were flat and they forgot one of our sandwiches. Wasn’t that busy so I don’t know why they seemed so rushed and hurried. Overall the experience was positive. I liked the roasted turkey sub and broccoli cheddar soup.
Michael E.
Classificação do local: 1 Richland, WA
No where near as good as the one on rd 68 in pasco. Even ordered an ounce of extra meat(just as I do at rd 68) and it barely had the normal amount of meat let alone extra. Plus it usually takes 5 – 10 minutes to make the sub, but mine was done in 2 minutes. No biggie, but the meat seemed bland and rubbery. I wqw excited about the new location, but i was very dissatisfied. I had high hopes for this location
Jessica R.
Classificação do local: 1 Richland, WA
I was very excited to try this place since my boyfriend talked so good about it. Last week during his lunch break he called to let me know he went there for lunch and got a sub to go. While taking a bit of his sub a little screw was on his sub.(Yes a screw) he thought he broke a tooth or something then realized its was a small screw. he tried calling them but since it was lunch time I’m guessing they were to busy they didn’t answer and he couldn’t go back since he was at work already. I didn’t get to try a sub there but I don’t like screws on my subs lol so I will not be visiting it.
Steve S.
Classificação do local: 5 Richland, WA
Love the new location and the food was as great as all the other locations. Glad that there is now one closer to home. I personally love the spinach salad with chicken and the chicken supreme sandwich. However you choose to order, you will not be disappointed.