Tom’s Brake & Alignment

John, answered my phone and was at the desk when entered. He was very helpful and informative. And explained to me the difference between the different parts of the car and tires. I’m ignorant to car terminology.
I hydroplanned and hit a curb. My wheel needed to be replaced and I needed an alignment ($ 69) & ($ 20 for wheel replacement) I called many places this was one of the most reasonable and that could get me ASAP without too long of a wait.
John was very helpful in assisting me. Very professional and courteous.
I would definitely recommend this place!

WOW! Tom’s does NOT guarantee their work. That’s right. NO WARRANTY. PERIOD. Beware of these guys. If you pay them to work on your vehicle, do not just drop it off for them to work on. Stay and make sure they do what they are charging you for. I had a pretty reliable referral to this shop, too. I just had a 4-​month-​old Pirelli tire ruined because of an alignment issue, which Tom’s supposedly did three and a half months ago. When I called, they informed me that they do not offer any warranties. Really? Yes, unfortunately this is another expensive lesson for me, but it doesn’t have to be for YOU! Take my advice, and steer clear of Tom’s «Break-​it & Misalignment.»

I came here to have my front-​end brakes and brake-​pads replaced because they were making an awful grinding sound and I was told they were «metal to metal», which I assume is very bad. (I am not a car genius, so please keep that in mind).
When I first walked in, I explained the problem and he quoted me 84 $ because I had brought in my own pads. Turns out, these were the wrong pads and I was quoted 164 $ total for everything.
It took approximately 2 ½ hours and the employees worked through their lunch break to help me, which I do appreciate.
The inside of the waiting room had a very old television, uncomfortable chairs, and smelled like body odor and sweat. I understand that this is a mechanic shop, but would it hurt to buy some air freshener?
The man I spoke to was an older gentlemen with silver/​gray hair and I assumed he was either the owner or a manager. He was friendly enough, but not very welcoming.
I think that they are quite overpriced, because when I left I called «Just Brakes» and found out that I could have had the entire thing done in 1HR for about 99 $.
So with that said, I probably will not return to Tom’s Brake & Alignment shop because they are over-​priced and it smelled to high heaven!
My brakes did work fantastic when they were through though! They do an excellent and thorough job!