Nationwide Disc

I’ve used Nationwide for several projects in different formats. Their quality is as good as it gets and so are their prices.

I’ve printed digipaks with Nationwide Disc for over a dozen different projects because of their great Ultra Uncoated option and their affordability. I’ve never had any issues and every project manager i’ve worked with has been responsive and helpful. FAR better option than any other company i’ve worked with. specially Disc Makers

Their design department and the customer service are slow and inaccurate. It takes multiple times to get them to respond. Worse yet their timeline is questionable as in direct contrast to other companies their turnaround starts when they get to it, not when you submit your files.
BUT WORST: When I tried to reorder they had lost my artwork … «our designer’s computer crashed». Say What? But somehow they could reprint them anyway (I just can’t change anything) at a rather inflated rate. I am very sorry I have ever used them. There are plenty of solid businesses out there. This is not one of them.

I have used NationWide Disc about three times for my own albums. The first time I used them the service was noticeably superior to the subsequent times. I found it increasingly difficult to get a timely response, and the last time I ordered my discs (which were a re-​order) the color was about ten shades darker than the previous discs. Since they were the main company I have used in the past few years, I recommended NationWide Disc to my tour mates Back Down South from the Netherlands– and chaos ensued. They put so much effort into their album, flew all the way over from Europe to tour with me, and counted on profits from their new album for the tour. They drove about an hour before we left for our tour to pick up the discs due to a delay in shipping. When they put the cd in their car stereo to listen for the first time, instead of their beloved album, they heard some random Spanish worship songs. Nationwide printed some random, unfamiliar Spanish worship songs on their album with the Back Down South album art. Instead of their albums for their first American tour, they had to buy discs at Staples and burn albums the whole tour.
I was witness to their phone calls with NationWide Disc, and it was stressful for everyone on the tour. I couldn’t believe the ineptitude and the terrible attitude of everyone they spoke with. It took weeks to get the refund taken care of, and by that time the tour was over. They didn’t rush to send new discs, and demanded that the band find a post office and ship the random Spanish worship cds back to them so that the band would be sure not to use the cd wallets.
NationWide was incredibly rude and unapologetic for their tremendous error. They caused a huge amount of stress and hardship for this band and Back Down South could barely get their money back. I have rarely encountered such despicable business practice, and will never use this company again, nor will I ever make the embarrassing mistake of recommending them to any of my friends in the industry.

So after I left my review, Blue (I think he’s a manager?) called me to discuss my issues. He apologized for my company’s inconvenience and will put a credit to our account. Since I’m getting a credit, I’ll give them another shot and keep everyone posted about my next experience.

I have used Nationwide Disc for 5 different CD’s for our small label, Lounge Side Records. I have never had one single problem. The process for uploading artwork can be tricky, but the fact of the matter is, unless you have some experience with using a professional graphics program like Adobe Illustrator, it doesn’t matter who you use for CD pressing, it is not something someone with no experience should try. Pay a professional to use the templates for the artwork or you risk mistakes. I personally have never had any issue with the quality of the printing or the sound of the audio. Nationwide has delivered exactly what I have expected 5 times in a row now and they have some of the best prices around, especially if you are buying when they have a special. I will continue to use them in the future!

My product came out timely and as ordered. Initially received poor customer service. I called up there to try and schedule a meeting before hand, was left waiting in the lobby for an hour. After the first ‘project manager’ failed to return my calls or emails, I called the 1 – 866 number and actually received spot on service. Just call the 1 – 866 number and ask for Anna, quick and efficient from thereon out.

Terrible customer service. I ordered discs from them and they sent me incorrect forms and incorrect automated emails. I then corrected their mistakes, and got a nasty attitude about how I dont understand the meaning of the word automated. Umm, yeah, Im a Phi Beta Kappa and Summa Cum Laude, dude.
As the customer, I dont believe I should be receiving automated emails with incorrect information, asking me to do extra work and decipher their process via incorrect automated emails. Terrible. There are a lot of companies that do this work — no point in dealing with these nasty people.

I have done business with NationWide Disc for over 4 years now and I am so very pleased. I produce and design DVDs so I am really particular about how my artwork is printed and the final outcome of the DVD itself. I tell you how good it looked… WAL-​MART picked up one of my dvds for distribution! Now that is saying something!

If there was a ⁰⁄₅ I would give them that. I WILL NEVER USE NATIONWIDE DISC AGAIN. I followed their template, uploaded my artwork. The discs came in the mail with a big white line down the side. The front artwork wrapped around the back. I’m a very patient person, so I sent an email telling them I would gladly send these back for another shipment printed correctly. Didn’t get a response until A WEEK LATER, saying they would look into it. a whole week went by after that and I never heard back so I called. They offered me the same package at a discounted rate, which I could not afford. And would do nothing else for me. DO NOT USE NATIONWIDE DISC! Terrible customer service, terrible quality.