Turn Style Consignment

Even though this is my first time consigning at this store… I will not return. I brought in four items and thought they would sell, as they were new and designer, with the labels attached. Three of the four were «lost», and therefore, I would suffer the loss. Not what I was hoping for when I entered the store two months ago.
I was able to see the prices they had placed on my shirts and noticed what they had called a «flannel» was actually a french-​cuffed cashmere dress shirt. Would have been a figurative steal at ten dollars, then it was literally stolen. Perhaps it was stolen by one who thought it deserved better than to be called flannel.
Lost items, lost payments… seems I’ve lost interest.

If I could give Turn Style in Richfield/​Edina zero stars, I would. This place is absolutely horrible! I have been bringing my consignment items to NuLook Consignment in SW Minneapolis for 15 years. Today, after NuLook took 30 items I brought in, I thought I would give Turn Style a try with the remaining items that NuLook didn’t take. I left my items there because I didn’t have 45 minutes to wait around for my turn to come (which I was initially fine with). When I returned several hours later, they had my bags sitting off to the side on the sales floor with one bag folded up inside the other. I thought, «Great, they took a bunch of stuff!» I found it odd though that they have no online system in place for you to see your items, what has sold, how much money you have in your account, etc. NuLook has a website where you see the item # and description of each item you have consigned, the selling prices they have on each item, the date they sell, and the amount they sell for. They then mail you your check if you can’t come into the store to pick it up. Turn Style does none of this, which I find ridiculous considering they are a chain and NuLook is a single entity.
When I got home and looked at the receipt, it said that they only took 4 items. I immediately called bullsh#t on that and called them immediately. I explained to the girl that answered the phone that there was no way they had only taken 4 items based on what I brought in and what they gave me back. She put me on hold for several minutes to go talk to the other girl that consigned my items. When she came back on the line, she told me that they figured out they had missed two items, but that was it. Um, how would you know if you missed two items without me there to tell you that they were mine??? I again told her that wasn’t possible based on the number of items I brought in and what I had left. She then tried telling me my bags were small and the coat I had in one of them probably took up the entire bag. Nope, wrong again. My bags were the large reusable shopping bags that you can get at TJ Maxx and I’m pretty sure I know what items I had in my own bags. So basically, they thought taking advantage of the fact that I wasn’t present during the consigning appointment and stealing from me would be fun. I could care less about the money that I would potentially make from the sale of my items. They can keep it if they’re that hard up for cash. What I find the most pathetic is the blatant lies they told over and over again. Seriously, what a horribly unethical business. I will never set foot in this sorry excuse for a business again.
If you need a great place to take your items that you want to consign, go to NuLook Consignment on 50^th and Penn in SW Minneapolis! There’s a good reason that they’re consistently voted the best consignment shop in the metro area. They’re fantastic!

At its best 1 star… such a horrible experience consigning my clothes. Made an appointment to bring in my clothes and then was told I would have to wait 30 minutes past my appointment. My nice, Good brand name clothes I got 2.50 for a Free People top… and I now need to drive down to their store to pick up my check… not worth the gas to go get it.
As such I asked to get my clothes back and I then have to sort through their whole store to pick up anything that I brought…

I definitely wouldn’t rate this place a one star, but I cannot give it more than two. They have a wide selection of goods for reasonable prices (I noticed that they tend to separate the «designer» goods away from standard good) s. This store is combined with the home goods store (in one location), which I personally don’t like because it limits the amount of products for the home. I stopped in to look through home goods and today they had a great selection of products, but nothing that caught my eye. Everything was priced well for being on the outskirts of Edina, but I’m sure they have some over priced goods. The employees were «rude.» They never say hello or ask if you need help; when you do ask a question, they tend to have an attitude (I get that you may be having a bad day or want to leave, but being rude gets you no where!).
I left with nothing and probably won’t return, unless I’m with someone who wants to stop in.

I’ve never been so compelled to write a Unilocal review after my horrendous experience at Turn Style today. If it was possible, I would give them zero stars. The customer service was terrible! I asked a question about the process of getting a check once my items have sold. The blonde angry sales associate, replied back with some snotty, rude, loud comment. Warning: do not shop there, do not sell there. There are a lot of different consignment stores in the metro area with a million times better customer service.

I would give this store 1 star at best. The manager and staff have quite an attitude and make you feel as though they are doing you a favor by accepting your things. Even though the Edina store is closer for me, I no longer consign with them. You can find some nice home furnishings but the attitudes from the staff are not worth it.

I used to work at a consignment shop for a high-​school job, so I feel that I offer a well-​rounded opinion from both sides of the counter. Bottom line: the only reason I continue to shop at this Southdale Turnstyle is that the affluent residents of the Edina area bring in some great custom and vintage décor and furniture. As for the customer service, it is always either laughable or maddening. I felt compelled to finally write after my experience yesterday. There were 9 customers in line at the front counter waiting to check out, while several employees, including the manager, were openly eating lunch on the floor near the back counter, and gossiping with each other. Finally, some seniors started grumbling aloud and a lunch-​eater from the back, with food in her mouth, called for an «associate» (if you could call them that) to the front. I was about 6^th in line, yet the associate asked me to go ahead with my purchase. Because I respect the elderly, I loudly asked if anyone who was waiting longer would like to go ahead of me. He ignored the elderly lady who slowly moved over to my line to be checked out, presumably because she was moving too slowly, and pushed me ahead. Then at the same time said he couldn’t open the drawer without assistance. When the older woman spoke up that she had been waiting 7 minutes, he mentioned she should have come over sooner. How it was a customer who offered the proper customer service, and not the associate, is beyond me.
Not to mention they are usually totally rude or overly picky with what they will take, clothing or housewares, even though brand new with tags on. I originally started consigning at this Southdale store, where they took very little to nothing, often with pithy rude comments on how your stuff (though designer or brand new) was not good enough for their store. I stopped consigning here and now choose the Roseville store instead, as they take mostly everything and greet my mother and I by name and thank us for our business.
I have additionally had discrepancies with the early check amounts I was receiving back– they didn’t match what I was told over the phone what I had sold. Nor did my sales check match the number of items Listed on the paper copy I had received. Something is rotten In Edina, and money can’t buy them class. Or customer service.