Days Inn & Suites Richfield

The hotel was fine, you’re pretty much getting what you pay for.
The Good News: The breakfast was above my expectations. Large atrium with a pool, hot tub, and game room. It’s dated, but pretty impressive for a Days Inn. Enough there to keep the little ones entertained for awhile.
The Bad News: Someone siphoned off gas from my car at some point in the night. I parked right out front from the lobby, not sure if that happens a lot in that area, but something to keep an eye out for.

We stayed here for two night and thought it was very nice. The bed was very comfortable and the room was very clean! Would definitely stay here again!

We stayed for two nights. I’m not really a fan of Days Inn’s but we didn’t have much of a choice as most places in Cleveland were booked. I chose this place because of the pool and «fun» area for kids.
When walking in it looked great, once you walk into the hallways its a different story. Very old and run down, some of the ceilings looked to have bulges in them, carpets were slightly stained.
We were in room 242 which had a balcony, which you share with your neighbors and has a stairway down to the pool area.
The room itself was fairly clean. Older, even had a tube TV not a flat screen. Most of the channels had a lot of interference as well and were not watchable. No fridge or microwave. Beds were clean. Ceilings kinda scared me, some stains on walls. Vent in bathroom didn’t even have an option to turn on. Bathroom clean but in need of an update.
Beds were comfortable.
Kids loved the pool and arcade. Pool and kiddie pool were clean and enjoyable, hot tub for those 16 and over clean and enjoyable.
I wish they had better prizes for the ticket games in the arcade for kids. Once you redeemed your tickets it was attached to a vending machine. Which had little snacks, a few card games and some cars. Nothing worthwhile. And I don’t know how long those snacks have been in there My girls really wanted to try the huge claw machine but it wasn’t running while we were there.
Ice machines did not work, we had to go to the front desk to get some ice. Breakfast in the morning was good. Simple. Scrambled eggs, sausage, homefries, french toast, cereal, bagels and English muffins plus coffee, juice. The floor was really sticky in that area though.
Staff was always nice and friendly. Would I stay here again? With my kids, yes! Without them probably not.

You get what you pay for…
This is about the worst hotel I’ve stayed in. I’ve stayed in a handful of other Days Inns and have always found them acceptable. So I didn’t even read reviews before booking this location. Clearly not all Days Inns are created equal.
This hotel was incredibly out dated. Room smelled terrible. Shower was gross and had mold on the curtain. Bed was really uncomfortable with the springs on one side seeming to be broken or just really really worn out. Breakfast was gross. Even the coffee was bad.
The only positive things I can say is that it was cheap and the guy running the breakfast buffet was really friendly and helpful. Pool looked okay from a distance but we didn’t use it.
Spend a few more bucks and stay somewhere else. I will be more careful before booking Days Inns in the future.

I’ve stayed here twice and I’ve been so comfortable each time. Eddy is the manager and has checked me in both times. He’s very accommodating and tries to make sure his customers are well taken care of. This hotel is very family friendly with their indoor pool, kiddy pool, hot tub, mini-​golf course, and arcade. They also have a fantastic hot breakfast. Prices are excellent too. I travel a lot and stay in several hotels. I would definitely recommend this one.

Been here 15 times great place to have children’s birthday parties. The pool is A-​1

To be fair to this place, I don’t normally stay here when I’m in the area. I usually select the Holiday Inn down the road. But at the last minute I had to take my little pup a long and they thankfully take pets.
I reserved my room online. When I checked in the reservation wasn’t for a pet friendly room and had a moment of panic. b/​c I definitely chose that online. I even checked my confirmation later to make sure it’s what I selected. but the gentleman helping me was able to change it without any issues.

The entire hotel is ok. The room is ok. Totally serviceable. If you want a bed to sleep in and need to travel with your pet, the hotel is totally fine. I’m sure the pet-​friendly rooms aren’t the nicest they offer. They’re pretty dated, but it works.
The room was near the pool which made it smell like chlorine. and of course there was noise from little kids running around enjoying themselves. I was offered a pet friendly room away from the pool upon checking in though, but it only had 1 bed and we needed 2. So, not really a complaint as it was our choice. Just for those who travel there with pets — there are 2 options.
My main disappointment was the customer service. When I first entered the hotel there was someone on the phone (a legit business call) and another person looking at paperwork. The person standing in front of me looked at me, and went back to reading his paper, looked at me, went back to his paper. It was really awkward. Not a hello, hi, how are you doing, so and so will be with you in a minute. When it got even more awkward, because by now I’d been standing there for a few minutes, he looked at me again and walked away.
The person on the phone, Eddy I believe was his name, was great though. As soon as he saw that guy do that he put the call on hold, checked me in and was pleasant every other time I saw him.
I can’t say that for anyone else. I was was in and out of the hotel, taking my dog for a walk, unloading the car etc. and other people I encountered multiple times (I had to walk past them to go in/​out the front door) didn’t even look at me (even after I said hello, good evening, good morning etc). I’ve worked in the service industry a lot and just for life in general, I believe it doesn’t take much effort to be pleasant or polite.
I’m thankful for having a pet friendly hotel in the area, but other than that and Eddy’s customer service, it was just ok. If you need a place to crash with your pet this is fine but don’t expect much else.

Not only was my party and our friends accommodated with adjoining rooms after we found out we were staying in the same hotel, but the customer service was phenomenal. Our rooms were clean and the breakfast was delicious! Eddy the second shift manager was so helpful, I have to give him a personal shout out.

I would agree with the other reviewer that it is an impressively large place, but there were bugs. There were a ton ants all over the desk where the coffee maker was.

This place is huge. But when u walk in the door you know it’s well kept. This center has so many things for events it’s crazy. Although the hotel bar is closed there is one next door. The rooms are remodeled and are very clean. New marble floors, flat screens etc. Very much worth the rate for a king bed. The laundry and everything was clean and smelled fresh. Ground floor rooms still have privacy and are not cramped.
The front desk staff are great and friendly.
Stop here and enjoy the stay!
The only reason not 5 star is no room service or food on site. But everything else is top notch