Vaporescence

Best vape shop in town. Ejuice is way better than anything I’ve tried. Will not go anywhere else now. Great staff, super knowledgeable, and very helpful. Put me on a great set up; my tank had a defective piece and they replaced it and installed it for me. My wife and I both love to go try new flavors and spend time in this friendly shop. Great for newbies or pros. Prices are very reasonable and there are tons of selections. Cannot say enough good things about this place. I will be going here forever. This is the best shop in town.

Started out here a a newbie vaper about 3 years ago. They are overpriced and their e juice isn’t very good. Definitely worth the drive to go anywhere else. They have inconsistent hours and customer service. Beware and shop around before buying here chances are you’ll find your equipment and such cheaper elsewhere.

Attitude and customer service leaves a LOT to be desired!
The staff were nice enough, indeed even knowledgeable and helpful… I had no problems with them at all. It’s the management’s (lack of) customer service that sealed it for me.
On a Friday I had bought a larger fluid tank setup. I had tried to use it over the weekend but it never worked. I brought it back on the following Monday and although the staff member CONFIRMED that the tank was faulty, He refused to exchange it because of the store policy.
I was never rude to the staff nor they to me. I knew that it was not they who set the policy and asked for the manager’s number. to see if anything could be done for the $ 40 spent and lost.
Several calls and messages later, I finally got through to the owner who was extremely rude from the moment he answered the call, I could not get a word-​in as he berated ME for the malfunctioning product while being extremely insulting and condescending. I simply gave up trying to reason with him as I did not need the hassle over $ 40 and vowed never to deal with them again.
Although I have a problem with a policy that says we can take your money and it doesn’t matter if what you bought works. too bad…
The real issue was the lack of consideration, even the animosity shown to a dissatisfied customer. The way he acted you’d think that this was the only Vape shop in the world!
I strongly advise folks to take their patronage elsewhere. There are many… and I mean many Vape shops… that will treat you MUCH better for your hard earned cash!

Expensive, but employees were nice and were able to answer my questions. Service was kind of slow. 30 day warranty on items purchased. Must have receipt.

While it is true that they have a variety of flavors I do find the potency of those flavors to be very mild. I was expecting something a little more tasty as far as flavor went. I use both an Plume Veil RDA for my mech mod, and an Aspire BDC tank for my eGo-​T but I cant get a sufficient flavor out of either of those devices with the Vaporescence liquids. Going to continue to look elsewhere for my vaping needs.

I have been going to the Richardson store for over 4 years and you couldn’t ask for better service and will go out of there way to help you if you have any problems with what ever you purchase from them. Everyone working at vaporessence are the most friendly people and will answer any question you have! I couldn’t be happier! I love it and wouldn’t go anywhere else! Y’all are the best!!!

I love this place! Quit smoking over a year and a half ago. I am a very loyal customer.
I go at least twice a mo. They have always been so helpful and quick!
My favorite is… Well, don’t know her name
But, she is so sweet and fast! I have been using the liquid she recommend the first time I went in. I am a no nonsense person!
And I am super loyal when I find a place I like. LOVE this place!!!

Great people and customer service! Large selection of flavors and vapes! Huge room of lots of everything!!! Come and try it out!

I recently purchased a battery charger from them and when I made it home I found that it looked used or was maybe a display item at one time. Also the package was missing the car adapter that usually comes with it. Don’t know what’s up there but I don’t feel I should have to inspect a package that should have never been opened to make sure everything is there. It isn’t worth my time and effort to return…

Beat vapor house in North Dallas. Good prices great people.

I would give you no stars if that were an option. I had THE worst retail experience ever this past Saturday at your Richardson location. I drove 46 miles out of my way because I was recommended to you. Went in to purchase TWO Sigelei Zmax V5’s. The guy could not be less interested in telling us about it, showing us how to work it, etc. He just kept telling us all the stuff we had to buy and we were at a bit over $ 400 without accessories and without any juices. He just said «I’ll go into the back, get your stuff, so now go find some flavors you like. The instructions are on the table.» Being new to the store and not very vape savvy, the instructions really didn’t help. We asked if he could come give us a little help. He came over and gave us the cigarettes to use to taste the flavors without any type of sanitary cover at all. He said «oh they look clean.» Then the acted annoyed and gave us new sanitary tip covers. Then he just walked away. The only other two guys in the store (no customers) were in the back right corner vaping and talking. They clearly heard us saying we were confused on what flavors would be like what we currently smoke, etc. and even looked right at us like we were either idiots or invisible. Finally we said «do you think you could help us? (as the first guy had disappeared and never checked back on us). This second guy seemed very bored, told us 3 flavors to try and walked away and went back to his vaping and talking and he never checked back on us either. I googled who else carried that brand, walked outside and called, spoke to the nicest woman and said «we are headed your way.» There were NO other customers in your store the entire time and since we were about to drop close to $ 500 one would think there would be a little interest in talking to us. Meant to be because we ended up at a fantastic shop where the owner spent a huge amount of time with us, actually showed us how it worked. She even suggested some other brands that were less expensive but we wanted the Sigelei’s. Then she escorted us over to the bar and we sat down and some regulars were in there and they were wonderful. They introduced themselves when we came in. Customers! Not one of your employees bothered to do that. They walked us through everything, made us feel welcome and like regulars (which we will be now) and made a huge sale. However, they actually saved us some money by having an actual starter kit and telling us what we COULD add and what we needed, instead of just standing there telling us nothing but the total going up and up. This other shop, for $ 30 more than the cost of your Sigelei by itself, had an actual start kit with everything we needed. They were less expensive by far than your store. But had any of your employees taken a little interest in helping newbies out we never would have known that. So I guess thank you for having half awake, bored, rude people in your store Saturday. Did I mention I drove 46 miles out of my way to come to YOUR store? I think you owe me lunch.

A friend of ours picked us up and droves us out here from Grand Prairie to check out a new vapor place… Who closes at four pm on a Saturday?!

I gave this place three chances. The people aren’t mean to you, but you definitely don’t feel welcomed. Aside from that, the first two times I went there I got decent liquid. Not the best flavor selection but they vaped. The last time I got Sour Watermelon. It tasted good in the store. When I put it into my protank mini, it tasted bad and hut my lungs. It was also thinner than any liquid I had gotten before. It flowed out of the bottle, it didn’t drop. I switched my atomizer and nothing changed. I didn’t think it proper for me to have to endure something that was supposed to be enjoyed. I called them up. A man answered the phone. When I told him what is going on, he started to tell me how I could fix the problem. Something involving steeping in water for 20 minutes or something. I cut him off and told him that I was coming back to return it. He said. «OK, See you in a few.» I get to the store, which isn’t exactly next to me, and a man greets me at the counter and I tell him that I called earlier and was prompted to restate the problem. (By the way, same man who I had already talked to on the phone) After hearing me out. He began to test the liquid in their testers and telling me that nothing was wrong with it. He wanted to do several more tests… I again interrupted and demanded that the product be returned. At this point he tells me that they can not do returns on liquid. So why was he doing all those tests to begin with? Just to waste my juice and time? WTF Vaporessence? A manager comes out. and finally, after telling me that he’s doing me a favor by letting me be his customer, agrees to trade it out for another flavor. I get home, and guess what. This RY4 is just as thin and tastes terrible. I just went to wicked hot vapors for some decent flavors.

Super busy place but smartly staffed. Huge selection. Very seedy. Kinda hidden and not easy to get to. The sales folks are very helpful and will educate you without talking down at you. My wife is the pro and she loves this place.

These guys are pretty rude. I went in hoping to buy a few things but I turned around and left after a rude ass greeting from one of the guys behind the counter. There are way better shops than this. I hope they close.

The Richardson location has been the only location I been too, but I find it a friendly place from both the staff and customers alike. I enjoy the fact that these vap flavs are made in America, although I was hooked on a taste from around the world, I wasn’t convinced that what was listed was what was in it. I wasn’t able to mimic the taste, but I found one that I liked equally after 3 hours of testing out the different tastes. I didn’t feel rushed or like I had to leave at any time while in there either. Like another poster said, they have minimum actually E-​cig battery types to choose from, but I don’t think it is a reflection on this location as much as it is in terms of the popularity of the product.
Enjoy coming and re-​tasting the flavors and just picking up a bottle of the one I like. Thank you Vaporescence for providing me with my liquid, and making it as safe as you can for my smoking consumption.

Vaporescence has expanded it’s offering of mods/​vaping devices! Love the variety and the liquid is always quality. Thanks guys!

Customer service at the Western Center facility is awful and they do not give a hoot about the customers just making the money, and here is why I say so. I bought a eGo Variable voltage package kit from Vaporescence on May 20, 2013. (I do not recommend this product to anyone) This item requires you to replace your atomizer cartridge filters every week for a product that I originally thought only lasted me 3 weeks.
The unit stopped working after I put a new atomizer cartridge filter in it. I tired another new atomizer cartridge filter and it did the same thing. So the next day they were open I went in to talk to them about it and they would not even look at it. They told me as they pointed to their signs that we do not warranty the items and that I needed to contact the vendor directly. (
). I told them I have sent an email every day for 5 days (went all the way to 15 days before I gave up sending the guy an email that I was going to publish a bad review on him and Vaporescence if I did not get a simple reply) and have never heard back. So he too could care less about his customers.
I requested the vendor phone number. They told me they did not have that information and would not give it out. When I asked what could be done they said they do not work on them and that I needed to buy the $ 150.00 plus costing unit which they said they would work on. The counter guy just blew me off when another customer walked in and would no longer look me in the eyes. He knew it was BS, as he was the one that sold me the unit and highly recommended it, yet just but blew me off now that there was a problem.
The new customer asked about the same unit I had & the counter guy went right in to his sales pitch to sell the guy on it. I looked at the guy & told him I have the same unit & it lasted me 3 weeks so I personally would not recommend it. The counter guys face turned red & he spun around & said, «You can leave anytime now!». I told him I would leave after I got the service I came there for & that I would appreciate if someone could at least check the unit out & if not that I wanted a valid phone number to speak with the vendor so I could get the matter resolved. He got madder & said let me get the big man on you, (REALLY???) I almost laughed when he said that.
He went to the managers office telling him they had an issue out here & the manager comes out & reiterates everything this guys said, saying, you have to email so & so… we do not warranty the stuff. I told him I spent over $ 150.000 on this kit with the oils, the new tip, oil holder top piece (that CONSTANTLY LEAKED more oil than I smoked) & told him this is the oil holder & kit they recommended I buy, (only $ 65.00 kit but you add a new battery that will make it last most of the day, a top oil holder and tip, and atomizers cartridge filters you have to change every 4 – 5 days, & it gets up there quick). I told them it was ridiculous that they would recommend I buy this kit and then turn around and not warranty any of their products, or offer to help, by looking at it, or giving me a better way of contacting the vendor. I told the manager I bet if you emailed that vendor right now and told him you needed 250 more kits he would email you right back. He chuckled and said we buy a lot more of those units than that and yes, they probably would reply right back. So I said, then why can’t you email him with warranty concerns for your customers and keep us happy by protecting us from defective product purchases, and he said that was what they do. Case in point, they are only interested in making a huge profit on these units and the return business for buying parts weekly, not protecting their customers and making sure they get a good value and an honest deal.
So I went to VAPOR MAX in Keller (HIGHLY RECOMMEND). The had every flavor imaginable and there were people there testing 20+ different flavors and they did not make them feel like they were being put out to do so as the guys at vaporescence made me feel when I went in for the first time and got over wanting to test 3 flavors. I mean they literally shrugged like dude just pick a flipping flavor already. I told the Vapor Max guy my horror story with vaporescence and he said he had heard many such stories. I was prepared to buy a whole new unit but the guy took a look at it and we discovered it was not the unit but the defective atomizer filters they sold me. I had bought a batch of 5 and the two new ones I tried out did not work. I told him how the oil holder always leaked and he showed me the type with the filament that does not leak. I bought it and it has worked like a champ. No oil getting sucked into the mouth, no leaking oil everywhere trying to change out the filter, and much better service. Moral of the story is not that you get what you pay for, it is that when dealing with vaporescence what you pay for is what you get, & customer service is only decent when you are buying something.

Prices are good and the slection is great. Staff is very knowledgable.

First off this is for the Denton Store, which is not listed on the website so I’m posting it here. I’ve never been to the Richardson location, so this is a review for the DENTON Store Only!
Well I’m new to the whole e-​cig thing. I’ve used the ones they sell at the gas stations and scoff when they say they are comparable to «2 packs» of cigarettes, then they run out of smoke in two days of casual use. Anyway I decided to upgrade to an atomizer and went to the local shop in Denton. I ended up getting a chrome Joyetech eGo-​T model. They sales guy was nice and knowledgeable and demonstrated how it works and how to fill it an all that. My main gripe is what they charged me. First off there are no prices posted on the merchandise, and I’ve heard stories about them charging more to some people than others, anyway I paid $ 100 for the starter kit, and they threw in a bottle of juice for «free» per my request. I looked online and found the same starter kit for as low as $ 60! I understand that they are a retail outlet and things should be a little pricy, but as a first time customer and e-​cig user, I was upset that they took advantage of me like that. Not a good way to build customer loyalty. I may be back for more juice since they are close and they only a dollar or two more than I could find from their competitors online. I think I will try DFW Vapor in Lewisville if I need to purchase anything other that liquid.