The Vet

0 stars. They overcharge big time. Hidden fees. Always looking to take your money.
We have 6 pets. We’ve been taking them here for 4 years. I don’t know why we haven’t left yet… convenience I guess.
This business sucks. They have taken more than fair amount time and time again.
We’re through with them. Don’t ever go there… more places popping up in the area that won’t cost as much.

My doggies and I love it here!

I really liked this place at first, and they were great with our dogs. However, my cat is not a friendly dude and we’ve experienced his «love» for vet exams multiple times when we lived elsewhere. Even though he was hostile, that vet and his tech got the job done just fine. We took him to The Vet for the first time (just for vaccinations), and the instant he swiped at a tech they tell us they will need to sedate him for $ 90. No. I’m sorry. I worked at clinics for years and we never sedated an animal for aggression (during a routine exam) unless the owner specifically requested it beforehand. We got out the muzzle, or the cat gloves, or a towel, WHATEVER we needed and got the job done. I’m very disappointed in this clinic for taking the easy way out and then charging us for their own fears.

The best vet ever :)

My dog was showing signs of trouble in one of her eyes. I turned to Unilocal and found this Vet. Saw the reviews and the «First visit free» promotion and scheduled an appointment. I stay nowhere near Garland but a good vet is hard to find and I’m willing to drive a little further for one. While in the lobby I ask the receptionist about the Unilocal deal and she responds by saying she doesn’t know anything about it. I tell her that the office advertises a free initial exam for new clients. She repeats that she doesn’t have any information about that deal. «Hmm, that sucks» I think to myself. I brush it off thinking that her eye will need more than an initial exam, so I wasn’t sure our visit would have a qualified anyway. Regardless I thought her response was lame. We see the vet, she was very nice, and it turns out that my dog has an ulcer in her eye. We are given a couple of medications and I’m told it has the potential to get worse if not treated attentively, which includes several doses of the two different medications daily. I had to call on friends to help me apply her meds on time when I was at work. I don’t play around when it comes to my dogs health. If I can avoid prolonging any suffering she may have I will do whatever I can. Not to mention how expensive visits to the vet can be! I called to schedule her follow up. They cannot see us for another several days. I asked to speak with the vet, because I wanted to know if I needed to continue her drops and medication or stop until the follow up. I wasn’t sure if one of the medications was a steroid which can be dangerous with prolonged use. The girl who answered the phone replied that the vet was busy but that the medication needed to be stopped until we could see the vet. I stopped my dogs medication for several days per the directions given to me. Come to find out that I was given the wrong information and my dog was supposed to continue receiving the treatment the entire time. They tested her eye and the ulcer was not healed. I was now required to take my dog to see an ophthalmologist. I was not happy and I expressed to them how serious of a mistake it was to be misinformed by one of their staff. The vet asked me what day and time I called and I gave her the information. She walked out with the assistant and said she was going to ask some questions. While she was out, her assistant walked back in to grab something from the room. During this time she asked me if something was wrong and I replied, «yes of course something is wrong. I take my dogs health extremely seriously and making mistakes on medication is absolutely unacceptable.» In which she replied, «well all of these medications look the same and it’s easy to mix them up. It happens.» When I tell you I had to bite my lip… it took everything for me to restrain myself. IS THAT WHAT YOU WANT TO HEAR FROM THE PEOPLE TREATING YOUR FAMILY? My dog is my family. As ridiculous as it may be to some people, that’s how important she is to me. I glared at her and felt my fist clench as she walked out. The vet returns and claims that they are not sure who took the phone call but that they are going to get to the bottom of it (right). I am charged the full amount for the visit and I leave feeling like shit because my dog continues to suffer.
I realize that people make mistakes. But to have this situation handled the way it was is ridiculous. If you make a mistake, apologize and fix it. To brush it off as no big deal was extremely offensive. There is no way for me to know 100% if missing her medication during that time hurt the healing process, (how could it not?) but it certainly didn’t help. My vet bills from this office were at least $ 450 for a problem that only got worse under their care.

Took my new puppy here last Saturday. Great service by both the techs and vet. They promptly followed up with me this morning on lab work. Everyone there seems to care about the pets. So refreshing… I will be back and recommend.

A very friendly experience for a first visit. Both myself and my dog were welcomed in and felt right at home. They thoroughly explained all the tests they needed to do and my dog was very happy with their service. I would definitely recommend The Vet to all of my friends and family.
Thank you and keep up the great work!

My dog scratched his ear and apparently ripped/​tore his ear last night. The Vet was able to take me in right away in the morning. They were friendly and very nice.
They gave my dog some antibiotics and pain medication. I have no complaints because the examination fee was a reasonable price along with the meds. About $ 100 for those but what I do want to say is the nail trimming and hair clipping (ears) were super pricey. $ 54 for the hair trimmed on one ear and $ 15 for the nail trim. I mean, I can get my dog fully groomed for $ 40. So a tip would be to get your dog groomed first before visiting The Vet to save $ 70 if you ever have the same or similar situation as my dog.
But overall, it’s a good place for your pets.

Was visiting from Austin and our dog had a rash and began having issues. Found this vet via her 5 star rating on Unilocal!Got to add to that!
The office was able to get us in to see the vet the same day. :) kuddos! The staff was extremely friendly and helpful (I also had a small toddler with me — yep a bit crazy). The Vet was nice and took a really thorough exam of my dog. Figured out the diagnosed (UTI and an staph infection). Prescribed her meds, gave me a copy of the medical records (the results of her urine sample) we were on our way! A few days later my dogs symptoms began clearing up. Prices were comparable — about average. Great place if your in the area!

WONDERFUL VET & STAFF!
Before going to The Vet, we took our dogs & cats to The Vet House for 5+ years. Our recent experiences made us decide to switch vets. Based on Unilocal reviews, we went to Dr. Stevens with our cat, who had been losing weight and acting lethargic. Our previous vet didn’t have any answers or suggestions, but Dr. Stevens listened to my concerns and worked to figure it out quickly.
My cat needed 5 teeth removed, diseased gum tissue removed, several roots removed, had a kidney stone, a bladder infection, and fungus in one of his paws that caused damage in his claws (which the previous vet accounted to old age, not fungus). A week later and ALL of the above issues have been addressed.
The staff is very friendly and the office is clean and smells great. We will be taking all of our pets to The Vet going forward.

Great experience! The atmosphere is nice and the staff is very friendly & knowledgable. I will definitely be back with my babies.

I nominate «The Vet» for sainthood. My inquisite beloved Brussels Griffon pup got out, ventured onto Jupiter road, and was intentionally hit by two perverts in a Cavalier. A good Samaratin saw the incident, stopped traffic and took Maisy to The Vet. Maisy’s life was over, and I was/​am heartbroken. The staff at The Vet, Dr. Stevens and her staff were so compassionate, and tried the impossible to bring my best friend back to life.
Tears in my eyes, I went to The Vet the next day to pay my bill. There was none.
Compassion is a dying trait, but I found it with The Vet,
Thank you.
Howard
972 690 8999

I absolutely LOVE the place! It looks small from outside but it feels so welcome inside. Everyone are smiling. The staffs are nice, speak in manner and respect us. Cindy is just amazing with my dog. She did tricks and explained careful the condition of my dog. The assistant talked about the prices before continue the treatment and then provided careful instruction how to take care of him at home. I would come to this place again if i need any help with my dog

LOVE, LOVE, LOVE this place! Everyone, and I mean everyone from the receptionist to the doctor, care about your pet and making sure they have a good experience. My dog has a very rare and hard to diagnose disease called SLO that makes her nails fall off. I had to take her in for surgery and Dr. Stevens called me as soon as they were done to give me a status report. One time she even called me over the weekend to make sure she was recovering ok. I cannot say enough good things about this place. I even got a Christmas card from them-​lol. Even if I move, I will continue to take my dogs here.

At the new place, she’s got more space and some new tools, like a lift for big dogs.