Statewide Claims Service

If I could give this company no stars, I would.
Pretty much the same experience as several others. The employee (Jeffery Lusk) I have tried to work with in getting my vehicle repaired after getting involved in an accident with one of their Insured has demonstrated a complete lack of care regarding Customer Service and an overall desire to take care of the claim. Examples include:
Non-​responsiveness
Disorganization (asking for the same thing multiple times)
Contradiction in his response
Lack of follow through
He is not qualified for his job and it reflects poorly on Statewide.

Like many others if I could give zero stars I would. I was rear ended in May 2015 by one of their insured drivers and have not heard a thing from these people since I gave my statement. They were very quick to take my statement however since then not a word. I have left messages for my adjuster. I have even left messages for a supervisor with no luck of anyone calling me back. I just want my car repaired. My next step is contacting the BBB. Good luck if your like me and have to file a claim with these idiots.

I was very disturbed to see the last post as i seem to be in the same boat.
My son was hit by one of their insured who had low cost insurance. The car was totaled. We did receive a check for the car in a relatively timely manner but they are completely stonewalling us for the car rental bill.
I had a bad feeling when we rented the car because they did not have direct pay.
Beware.

If I could give this business a 0 star I would. I have never dealt with such an uncooperative company. Their policy holder rear-​ended me by failing to pay attention to the road and control his speed so no brainer — his fault. I called everyone I could at the company and never got any answers on when I could see repairs to my vehicle. THREE months later they finally accepted liability. I got numerous excuses of why it took so long, one being they didn’t receive the police report which the case number was provided to them the day after the insider. I had to physically drive an hour to the police station and personally email it to the insurance agent. To no surprise, I was later informed the company dropped the policy holder which is why they wanted me to «go away». I have been issued to court for driving reckless without a tail light because of this incident and had to prove my car is fixed. I went to court and have been summonsed AGAIN with a jury trial since it’s still not fixed. Four months later they are continuing to drag their feet. Even a simple task of issuing me a rental car is difficult for them. My insurance agent doesn’t return phone calls, or emails — and the supervisor could care less. This company is trash. I would never wish it upon anybody to work with them.

So, this company has an F rating on the BBB and nine unresolved complaints. I can’t see how it’s a real business rather than something else, like money laundering operation. Call one number and if you do FINALLY talk to a person, that person cannot help you and sends you to another number where you sit on hold forever. I believe that the fellow who hit my car has a serious drinking problem and if this is, in any way an insurance company, I suspect it is set up for people who can’t get insurance anyplace else. It should be shut down.

I can personally vouch for what Daniel and Paul have said from experience with this company. My 2012 car was totaled by a drunk driver on the freeway and I don’t even get a return call until 13 business days after the claim. There is much more that’s went wrong and like Daniel my accident was a rainy night November 11^th and I’m praying to have my settlement before April. If You have this company and he in a wreck DO ALL THE WORK YOURSELF! Don’t leave Your success in their hands, they will let You down and disappoint You.

I have had a very similar experience to that of the previous reviewer, and my claim is also languishing (for just over a year now) with Sharon Roberts. Several months ago I made a formal complaint to the Texas Department of Insurance. After their thorough review of the situation they explained why they have no authority to assist in reaching a fair financial settlement, but they strongly urged me to take the matter to Justice Court which is what I now plan to do.
I don’t have time right now to provide a more thorough review, but I will try to update this review soon with details and background.

Please note, this is an on-​going claim, so I may need to add an update or two.
In early November, I was involved in a car accident. The person who hit me had Texas Low Cost Insurance, which uses Statewide to process their claims. I followed the normal procedure, and made a claim. Over the next several days, I heard nothing from them, and was never contacted. I had to contact Felipe Ruiz several times in order to get in touch with him. After faxing him a copy of the police and a few other documents, I was told my «real» contact at Statewide would be Chris Wheeler. I attempted to contact him several times before finally getting a chance to speak with him. During all of this, my car was languishing at the tow yard, waiting to be inspected.
After multiple calls, threats, and even more calls, Statewide was finally able to get someone to inspect my vehicle. However, even that task appeared to be too difficult since the person hired to «inspect» my car believed it could easy be repaired based on a cursory inspection. I had the car towed to a real body shop, and it turned out that the vehicle was actually totaled. Unfortunately, it took Statewide several more days to reach that conclusion.
My claim was then handed off to Sharon Roberts in their total loss department… where it still remains.
At every turn, this company has shown themselves to be unprofessional and inept. I have had to hold their hand at virtually every step of this claim, while being treated with disrespect by their staff. If ineptitude and being unprofessional were hallmarks of success, Statewide Claims Service would be a Fortune 500 company.