Richardson Chrysler Jeep Dodge

Service is just terrible here
I thought Dallas doggie was bad. these folks are a joke
They have had my truck for 4 days and after I called 5 times did I get to talk with someone and they told me that someone else was in front of me and they have not gotten to it yet
YOU NEVER TELL A CUSTOMER THAT ANORTHER CUSTOMER IS MORE INPORTAT than you… really stupid… just bad service

I once said the best review I could ever give a dealership is none at all… that’s probably still true (the dealer I purchased my Charger from I have given no review, I consider this the best review I’ve ever given a dealer…). Had to take my new Charger to get the axle repaired the other day… Richardson happens to be closest to my work, despite my previous issues (see my first review), I conclude that all dealerships are about the same, and braced for what could have been a terrible experience.
It wasn’t great by any means… I had to wait for an hour for the shuttle to pick me up, after calling 3 times and being told «its on the way» and then getting called by the driver saying «I’m leaving now»…the service advisor wasn’t interested in explaining what was done, why it was leaking, or anything else. Just gave me my paperwork and ran off.
But hey… the axle was fixed, all under warranty. That’s worth an extra star I guess.
Maybe I’m marked as an asshole in the computer or something, and that’s why they’re cold to me…
Or they’re just like any other Chrysler dealership I’ve ever been to. Crappy.

Chrysler Corporation and Richardson Jeep do not stand behind their product. I have a Jeep Cherokee that I purchased in September 2014. 3 months after I purchased it the back window shattered into a zillion pieces. Richardson Jeep said they couldn’t replace it but recommended the company they send their «glass work» to for repair. Their employee drove the car over there and back to me. Yet, I PAID FOR THE ENTIRE REPLACEMENT. Chrysler said it wasn’t a warranty repair because glass is not covered and no other cars had the glass shatter during the same period. Just contacted Jeep directly and they said the same thing.
At this point I hate the car, I hate Chrysler/​Jeep and I hate Richardson Jeep for not standing behind their product. Soon I will be looking for another car and I will NOT purchase from Richardson Jeep and even though I have owned 7 Jeeps over the years, I will NOT buy another Jeep as long as I live.
Thanks for nothing but a lousy experience.

Zero stars. Dishonest or law breaking. Not sure which one but I know for a fact that I was either lied to or they broke the law. Only one of those two outcomes can be true based on what happened to me. Make sure you steer clear of these guys when it comes to purchasing a vehicle.

I was supposed to co-​sign for my son-​in-​law on a used car. They approved us at $ 313/​mo, went and signed the papers and drove off with the car. A couple weeks later, Capitol One called and asked our addresses. A few days later, the girl who sold us the car said we needed to contact the finance guy, Brian, because Capitol One wouldn’t approve our loan because we lived at different addresses. I left him 3 messages and he never responded, but Nikki did call my son-​in-​law and we made an appointment with him for the following Saturday. When we got to his office, I asked what the problem was. He said there was no problem, just an issue with my son-​in-​laws social security number, so we had to sign new paperwork. I said ‘so, there is no problem and everything is the same?’ He said everything was the same and he didn’t want to waste our time.
He put the first few pages in front of us for signature and explained what they were and I asked why I was signing on the left side. He said that’s where the co-​signers are supposed to sign. When it came to the finance paperwork, every time he put a paper in front of us, he asked us personal questions like ‘you work really close to here, don’t you?’ And asked my son-​in-​law ‘so, how’s business at the restaurant?’ The next paper, he asked me ‘so, what does your business do?’ He wouldn’t ask a question until he put the paper in front of us.
I told him the cars brakes did not sound right and when they brought the car in before, they said it was ‘normal’ brake sounds. He said ‘no’, we’re getting it in today and fix them. Everything he said was so nice and he seemed so trustworthy. But after we left the office, I told my son-​in-​law to check the paperwork against the original paperwork, because something didn’t seem right. I kept calling them and they said the paperwork that was in the glovebox, was no longer there and they couldn’t compare it.
Two weeks later, we received our first bill. It was for $ 354 and ‘I’ was the buyer!!! This goes on my credit. It’s my fault for being so trustworthy while we were signing, but for a business to take advantage of us like that is just ridiculous. Good luck if you decide to buy from them!

This Dealership is the Best Place to buy
A Car. Shannon and his Staff were Awesome. They took excellent care off
Us. I would Recommend all my Family and Friends to buy there next vehicle from
them Because they Care. Thank you.

They get two stars because the salesman, Andy was a genuine guy. I went in with a specific car in mind, and wanted to go for a test drive.
The dealership is under construction, and a little hard to find. They are working out of trailers, but have a decent inventory. Andy was very thorough with the presentation. I loved the car.
I guess my issue was when we started talking numbers, I just feel like they were trying to hose me. When I refused, it was the whole «let’s talk you into another car» game. I only drive what I want, and I am not the consumer who will just drive whatever they put me in.
Andy did follow up with me, which I appreciate, but there was no point in going back in.

These guys completely fell short. The experience was honestly a giant waste of my time. I came in asking 2 questions and while the sales representative did everything he could to help fit me with a vehicle it all went down hill whenever the sales mgr on duty got envolved. The sales rep while I cannot remember his name (young man from Chicago) was great the sales mgr was completely useless.
I am in sales and participate in lots of training. This gentleman has clearly not been to any in a long time. No less than 5 times in five minutes did I tell this manager that I was interested in a cash deal. He relentlessly tried to pull my credit. I really asked only 2 questions, how much cash and how much for a lease. Getting a vehicle that I had described I wanted was never discussed andI was quoted on one exiting on the lot that I showed next to no interest in.
That young man will be an asset to this team but only with some decent leadership of which I saw none. I will be buying a new jeep but not from this establishment I’m sorry to say.
This is bothersome as I own a local business and like to do business locally with other small businesses.
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Update. They called to «solve» my concern voiced over email but just backed up their people’s move and kept trying to sell me a line of B.S.
Nothing worse than someone not taking responsibility and holding themselves accountable. Avoid this place… Finally, I found my jeep online