Public Storage

When my dad originally called on a Monday to see about getting a unit for the summer he was told that he would have to come in by that Wednesday or she wouldn’t be able to hold our unit anymore. We chose this place because they had a $ 1 first month payment promotion. I was in the process of finals and packing my college dorm up and Naressa, the manager, was making such a big deal about us coming in by Wednesday. She called my dad, who she knew lived in Austin, multiple times during his work days until I came in on Wednesday which happened to be April 30^th. Neither my parents or myself realized what Naressa’s deal was about that Wednesday until we got our first bill saying that we got the $ 1 first month’s payment on the one day in April. Now, I’ve worked in customer service before and I understand that she was doing what she thought was best for her company BUT do not practically harass your customer to come in and then directly ask them for a good review if your whole motivation was to screw them out of a good deal. That being said, the unit was fine and met our storage needs for the summer.

First let me set the stage by saying Naressa has been the most polite, hard-​working, nicest, and most honest rep I have dealt with to date. Congrats on her higher learning efforts!!!
However as I went to pay my bill this month, I was basically advised that my name had flagged by a previous rep as a rude, abusive customer and for none of the reps to call me ever!!! And this is during a lock upgrade we were not allowed to refuse. I received a letter notifying me it would happen and I would be CALLED but every time I checked it hadn’t been done yet. Until this month when I was advised it had been done. Curious that as it was being done, I was flagged NOT to be called/​notified. I find the flagrant abuse of power, impugning of my character and lies unacceptable. I have NEVER said one rude word, cussed nor became physically abuse to any staff there nor in life. in the 2yrs+ I have been a customer I have actually always come in smiling and I tell every rep ‘I don’t need a copy of my invoice, I don’t want to kill more trees especially since I get an e-​mailed copy’. I have put up with that hot, smelly storage building, creaky elevator that smells like urine, reps attitudes, increased fees just about every month and I have not complained about late fees not once due to this locations hours changing and not matching my work schedule. Yet I get labeled as DO NOT CALL??? only in today’s world.

Naressa is a great person she runs her facility well and keep it maintained and clean she is nice and always have a smile on her face even if she having a bad day if u have a problem she will get to it fast as she can and try to get your problem solved

I rarely say that I hate a place, but this is definitely one of my most hated places.
These people are the most unsecured and sneaky shady places. My parents and I have kept some of our antiques in a storage unit for close to ten years. Not once but twice has our lock been changed without our permission. The manager told us that if our payment is even one day late they have the right to do that.
I agree and disagree with this. Yes you have the right to take measures if a payment is late… BUT you don’t have the right not to tell the person until they come to you! That’s right… we didn’t find out about it until we went to our unit and the key didn’t work. The poor person at the counter had no idea wth was going on.
Also the managers have changed so you never know who’s in charge!!!
My belongings will be finding another storage unit ASAP!!!
Stay away from this place and trust me when I say take your belongings to a better storage unit/​area!