First Choice Emergency Room

I can’t say enough good things about First Choice ER on Campbell in Richardson. In a world of drones, this place REALLY cares about your health and sincerely treats you as a person. The entire staff is so friendly and the service is speedy for an ER. My experience here was TOP NOTCH. This will further be my first choice in emergency care if I ever require it again in the future.

Spent Thanksgiving evening with the medical team here. It was pouring, my ear was killing me and we were from out of town. I was seen quickly and felt so much better after a few hours. Even got a hug goodbye from my nurse, and no we were not related. Can’t recommend them enough. Thanks from Az.

Broke my foot and went to the ER, I received fast service, loved the nurses and doctor, very thorough and pleasant. Would recommend First Choice to everyone. Was in and out very quickly.

Great service tonight for my wrist. I’m dreading the bill for the X-​ray, ibuprofen prescription and brace… But I’m happy it didn’t take all night.

Wow! I checked in on-​line, sweet Ashley called me to confirm then assisted me from the car into the ER. Impeccable care from everyone you meet. Fabulous!

It was extremely easy getting in to see someone at First Choice Emergency Room. We called ahead of time and I was able to see someone less than 20 minutes later. The staff is extremely kind and attentive. Including the woman at the front desk, I felt like everyone working that day was helping me and checking on me. I felt very taken care of. Even though the bill was high, it’s to be expected since it’s emergency care. Thank you again!

First Choice was absolutely amazing! It was very clean, the staff was friendly and helfpul. The service was quick. The nurses/​doctor actually took the time to understasnd what was going on as well as what I was seeking. I recomend this to anyone who can’t get into their regular doctor and needs something quick!

I have nothing bad to report about the level of care that First Choice Emergency provided on our visit. They were competent, friendly, and thorough. However, I cannot comprehend how they can justify the outrageous prices they charge. They are completely unreasonable and seemed to me to be significantly higher than national averages for any emergency room clinic or hospital emergency room.
The facility fee (i.e., the fee charged for essentially just walking in the door) was $ 4,945 — which of course, I didn’t find out until receiving the invoice. Five thousand dollars before you even know what your ailment is!
We were there for my child’s stomach pains, and they ended up suggesting an abdominal CT scan. I tried to get an idea from them on the cost beforehand — they would not provide any information, not even a ballpark. We went through with it and later got the bill — CT scan was $ 6,300.
I have a great employer-​sponsored healthcare plan with a low deductible and 80 – 20 co-​insurance. After additional costs for doctor, blood work, and others, my total responsibility came to $ 3,000.
On First Choice’s recommendation (after reading the CT scan), we were transferred to a hospital emergency room for further evaluation. Hospital read the same CT scan results, said my child was fine (i.e., no chance of appendicitis) and sent us home with a prescription for antibiotics. My portion of total hospital emergency room bill — $ 317. How First Choice can justify prices that were 10 times more than the visit to the hospital emergency is beyond me. Lesson learned — go straight to the hospital emergency room… Unless you’re ready to hand over $ 5,000 when you walk in the doors at First Choice.
Also, I called corporate headquarters — was transferred to two different departments, both of which led to voicemail. Hoping to hear back for some explanation. But, wanted to warn others in the area — be prepared to pay up.
8÷18÷15 follow up: I spoke with the customer care team and they offered an explanation for the facility fee. It’s based on the type of services provided and ranges from level 1 being the cheapest to level 5 being the $ 5k that I was charged. I was assigned the level 5 facility fee because of the ct scan, blood work, etc. But this doesn’t make sense to me as I was also actually charged for those services — and for the doctor’s time to perform them. The facility fee is a racket in my mind, but I was thankful for the discount that was offered and appreciated the follow up.

This place is great! I broke my foot and was in and out of here before I even completed the paperwork. They met me at the door immediately with a wheelchair, I got into a room within 5 minutes, they took X-​Rays, analyzed them, and fixed me up with a boot, crutches, and advice. I’d definitely recommend First Choice Emergency Room if you want a quick, clean, and professional place.

I am pleased to tell you that this First Choice Emergency Room was there when I needed it. I loved how professional everyone was, how calm the environment felt, and how efficient the staff were. I was in a lot of pain when I came in and my responses were not quite… up to par. But the staff was spectacular and knew what I meant with my answers. I was in and out within an hour — X-​rays, brace fitting, paperwork and everything. I can’t speak to how much it costs without insurance, but if you have insurance, this is the place to go! I only spent my co-​pay and the receptionist had everything sorted by the time I was finished with the doctor. They accept most major insurances and have very nice, modern, and new facilities. If I ever need urgent care again, this is the place for me.

First time getting stitches. They were very helpful and i didn’t have to wait long. It was painless and the staff was friendly. If i have another emergency i would most likely go here again.

UNLESS YOU ARE WEALTHY– RUN AWAY FROM THIS PLACE!
I brought my 15 year old into the facility for a Sinus Infection in March. We were seen quickly and the staff was friendly. Absolutely no diagnostic testing was done. The doctor met with my son for 5 minutes. A prescription for an antibiotic was written and we left. We received a bill for $ 700 from the facility and $ 300 for the doctor! $ 1,000.00. We have NEVER PAID MORE THAN $ 200 for an ER visit!
When we received the bills and called to dispute, they offered a 15% courtesy discount.
4 weeks later my youngest son fell and had a laceration on his head that required staples. We took him, by recommendation of our family doctor, to CareNow off Shiloh and Hwy 190. Same professional service, clean facility, in and out in 1 hour– with 3 staples in his head for under $ 200.00. Two follow up visits required (1 the following day, 1 a week later to remove the staples) — NO CHARGE. THAT’S RIGHT, NO CHARGE.
UNLESS YOU ARE HAVING A HEART ATTACK– stay away from First Choice!

I had a very pleasant experience here! I didn’t wait but five minutes in the lobby before I was seen. The facility and the patient rooms are very clean and quiet and the staff, doctors, and nurses are friendly, helpful, caring, and very attentive to your needs. I received great medical care and reassurance of my injuries. If I had an emergency again, I would definitely come here! Never had such a pleasant hospital experience before!

My wife and I both came down with food poisoning and needed up in the ER. The nurses/​doctors were friendly and we were seen promptly. We will definitely come back (I hope not too soon though). :)

When in Richardson and in need of an urgent care facility, look no further!
Very nice, new, and modern place. They accept most major insurances, and I didn’t have to pay a dime with my insurance when I came in (Yay!).
Also, the staff here is very friendly, albeit I came in around 2AM in the morning. I believe that I was the only patient there, so there was obviously no wait time.
I can’t speak on waiting times when this place is busy, but I do know that I didn’t wait long at all for the doctor to come in.
Overall, I would recommended this emergency room. It definitely will be my first choice!

It was my first time going to an ER for myself, so I didn’t know what to expect. My eye became really swollen, could barely keep it open, after I rubbed it a little, and I was worried I scratched my cornea or something. The university health clinic told me to either come here and get treated ASAP or wait the next day.
I called in beforehand to ask what the waiting time would be, and there was none, so I went, filled in some paper work, and the nurse/​worker called me right in. It was all very smooth, and the service was wonderful. Everything was very clean; I was really impressed. Guess I was expecting a more worn down, busy facility with pregnant women in labor, pencils in eyes, and some other accidents… so much for being realistic.

We took our 16mo old in on a Sunday afternoon after she fell off a footstool. We were warmly greeted and quickly brought into the exam room. We didn’t have to wait long before the doctor saw us.
They brought an x-​ray machine into the room and performed the x-​ray. They were very friendly and the service was quick.
I haven’t received the bill, so I am not sure what we will be charged. I do know that we paid our ER co-​pay of $ 150, which I knew I would have to pay.

Sprained my ankle pretty badly and decided to come to the ER since I could not walk/​put any weight on the ankle I hurt after 12 hours. I arrived at the ER at around 2am and had no weight at all. They took an x-​ray and determined that I didn’t break anything and that I just had torn ligaments. They gave me a boot and crutches and sent me on my way. The nurses that are there are pretty attentive and I got in and out in around 90 minutes. With my insurance they told me my copay was $ 0 so that was a nice surprise for an ER visit! I would definitely recommend them.

The service was good, but this place is a scam. This place charged more than a thousand dollars to relocate my thumb. The doctor just walked in and jerked my thumb around for 30 seconds until it was back in place. I have nothing against the doctor other than working for these con artists. These places prey on people who dont have time to check if there insurance covers their outragous charges. Don’t go here unless you are rich or you are sure your insurance can cover it.
SCAM

I must say I was at first skeptical about the idea of an ER not attached to a full blown hospital. On the other hand, if you ever had to go the EE of a hospital for a non emergency matter, you be blown away by First Choice.
I was referred to «an ER» by a walkin clinic chain down the road that (after taking my money if course) wouldn’t treat the infection in my arm with a course of injected and oral antibiotics as it appeared an iV antjbiotics would be needed. I resisted, having fresh memories of the previous ER experience at the hospital right down the street .
After some online research I came across the listing for First Choice. Wow. New. Clean, professional staff. No wait. After the initial assessment by an R.N. And then a visit by the doc, a treatment of oral and injected antjiotjcs were deemed appropriate and an –iv a. Their professionalism (without the high pressure intrusive and invasive personal questions and accompanying cup of judgment I have experienced elsewhere in the DFW Metroplex as a gay male) was both refreshing and paramount to my 5 star record. I walked out that afternoon on the road to recovery with wallet and dignity mostly intact. Carpet Diem!