Co Jacqueline B MD

Dr. Co constantly interrupts you and never allows you to tell your story or explain your symptoms. Her bedside manner is horrible and she is severely lacking in compassion. She has knowledge of eye diseases but does not prescribe the best treatments, mostly because she does not take a moment to stop talking and listen to her patient speak. I will never return to this office.

Don’t walk away from this practice –RUN, AS FAST AS YOU CAN.
Her office staff is totally incompetent, and unfortunately, the doctor herself is borderline dangerous. My 88-​years-​young mom was scheduled for cataract surgery. On the first surgical date, we made certain everything was in order beforehand — I had called the insurance to be certain it was a covered procedure (which it was), exactly what copayment would be involved, and asked if pretreatment authorization was required (it was). The tasks for Dr. Co and her staff were fairly mundane for any well-​run healthcare practice: Call the insurance carrier and provide what is necessary for the authorization, and have the Doctor show up at the allotted time and perform the procedure to the best of her ability.
These folks couldn’t manage to accomplish either one. Mom arrived at the surgical center with my husband accompanying her, handed over the sheaf of paperwork, and the first thing asked was, «Where is the pre-​authorization?»
Well, of course that wasn’t anything WE would have — it was the responsibility of Dr. Co and her staff to provide that. Each time prior to the surgical date when I contacted Dr. Co’s office, I confirmed with them that everything was in place with the insurance carrier, and was assured each time that all preliminary work had been done, and that there would be nothing but smooth sailing ahead.
Nonsense. The office had NOT gotten the pre-​authorization. In fact, when I asked the carrier what was going on, they stated that they had tried numerous times to obtain the needed information from Dr. Co and her office. Their efforts proved futile: phone calls were never returned, and faxes received no response.
Mom had arrived at the surgical center between 11:30 — 11:45 for a 12:30 surgical time. Dr. Co came waltzing in after twelve, was told that her office had not obtained the required pre-​auth. Her first response was, «Well I’m certainly not doing this work if I’m not certain I’ll get paid!»
She was told that authorizations could be obtained by telephone immediately, or that the insurer would be able to grant a retro-​authorization up to seven days after the surgery. She would have none of it. «I’m not wasting my time here!» Then she waltzed back out the door, got in her car, and left.
It was 12:15.
Had anyone from her staff bothered to contact the insurer, the procedure could have been performed as scheduled.
There is a Second Chapter to this adventure — but it will follow in a separate post. Just know that the office is apparently staffed by folks with less healthcare-​practice acumen than my Golden Retriever.
As for the Doctor, she reminds one of the not-​so-​funny riddle: «What do you call the person who finishes LAST in the class at medical school?»
The answer? They are called «Doctor.»
STAY AWAY. STAY FAR, FAR AWAY FROM «DR.» JACQUELINE CO.

First, they are now at the following location: 1381 Lake Park Way Ste 100 Richardson, TX 75 080 .
Not impressed. First, the staff wrote my ins. Info down incorrectly. Then waited til 10 min before my appointment to call & tell me there was a problem. Why did they wait to the last minute to confirm my insurance coverage? Good question. Then, as I walk in & advise them I just received their voicemail about the insurance, I was treated as if this was my fault. Not a warm welcome. I hand them my card & driver’s license. They handed me paperwork & calked my insurance.
This caused a late start to my appointment (even though I arrived about 25 min proof to my appointment). I’m whisked away to take tests.
Finally, I meet the doctor. She loved to talk. And she loved to cut me off. Cage refused to let me speak. Dr Co diagnosed me prior to walking inside the room. And NEVER answered the question I actually came seeking. She kept saying things that made no sense & didn’t explain anything. She loved taking credit for things that weren’t even relevant. And I never finished one sentence the entire time I was there.
Dr Co was so focused on trying to put be in glasses even though I have ²⁰⁄₂₀ vision because of my age. Then up & left. Again… the reason for the visit was never answered. And the whirlwind appointment was crazy!!!
DO NOT WAISTE YOUR TIME!!! Not worth it!!!
Now I must go to a real eye doctor to get the answer to my question. Ugh!!!

Excellent care. Staff is also very professional and experienced.