Glass Doctor of Columbus

A large brick was thrown through our living room window early on a Saturday morning. After making several calls around in the afternoon on Saturday, I was pleased to see that Glass Doctor offered emergency service and was open on the weekends. I called them hoping to have them come get the situation fixed right away, but they were booked through Tuesday. I gave them my name number and contact info and even told them about the dimensions of the window. I went and boarded the window up by myself. Monday afternoon I called them to see what time they planned on coming out the next day, Tuesday. I wanted to make plans so I didn’t have to take off a whole day of work. The operator said they didn’t schedule appointments until the day of and to call Tuesday after 8 am. I took the whole day off of work, and called that Tuesday at 8:15 am. The operator at Glass Doctor found me in their system, but said that I had never scheduled an appointment. After a couple of frustrating moments she then said that they had called me Monday to schedule service and left a message. I checked my phone again to see if I was wrong and just missed a call. I had no missed calls and no messages. I asked if there was any way they could get someone out that day, as I had already taken it off. They responded that they were booked through the next week. I hung up. I was really frustrated by their lack of internal communication. I ended up calling Glass Guru, who scheduled an appointment for me that very day and even brought a single pane of glass to fit in the window so I could take my board down. They we wonderful. In my opinion, if you need glass, even emergency glass, don’t try to go through Glass Doctor. Try Glass Guru instead.

This went very bad. Our new home inspection found a vapor seal leak in August. Many appointments. Many calls. Many people later. It’s partially whole again. It’s now April. So many excuses, I will not bore you with them all. It was sad to hear each of them pointing fingers and blaming other co-​workers, office personnel, and management. Don’t get me wrong, there were apologies, but each one meant less after each blunder. I was left with a replacement window installed. It’s bare wood with the hardware attached. I was told by the manager James that, «that was the best he could do for me.» It was underestimated, and they paid the difference for my troubles. He said that I was so upset with them, that I would never accept the wood staining job as a match. That would cost them more money, and he had already spent enough. I let these people come into my house and carve off a piece of my original window with a blade to match the stain. I was MORE than available for all of this. I notified our realtor, and she let everyone know at their annual conference what to expect from this company. Perhaps paying up front is what provides this kind of service.