Mr. Flower, Inc.

I’m giving this company a 1 in part because 0 isnt an option, but also because after all the hoops I needed to jump through, the flowers I received were actually beautiful and lasted longer than average. However, their customer service is TERRIBLE!
I also need to preface this by saying that I’ve worked as a waitress for 6 years, and I always go out of my way to be nice to customer service representatives because I’ve been in their shoes with irate customers. It takes a lot for me to lodge a complaint, much less write one on a public forum (this is actually my first complaint ever). Ok, onto the review…
A family member arranged to have flowers delivered as a surprise birthday gift. I received a call from this company ACCUSING me of not being home during delivery. I was given no notice by the company or the family member that I would be receiving flowers and needed to be home, so I was out doing errands to prepare for my birthday that day. I explained to this company that I didn’t realize they were coming, but that I was indeed out, but the company WOULD NOT LET IT GO! They told me how much of an inconvenience it was to have to come back to give me the flowers. When I told her that I wouldn’t be back for the rest of the day because I was running errands, but that I could get the flowers that day if she would drive to the town next to where I live (a five minute drive max), she told me, «I would have to pay my driver extra and the cost would be passed on to you, and quite frankly, your flowers are not that nice.» I was appalled by her behavior for the entire conversation. I asked for her name because I intended to tell a manager about the horrible customers service, and I couldn’t believe that I WAS TALKING TO THE OWNER THE WHOLE TIME!
To top it off, the next day the driver came to deliver my flowers, and even HE criticized me for not being home the first time around. For the life of me, I still don’t know why I tipped him for delivering the flowers.
Do these people honestly never experience delivering flowers to a home when the person isn’t there?
I advise people to stay far, far away from this company. They were incredibly rude.