Extra Space Storage

I’ve recently rented a storage space. The process was quick and easy. The manager who assisted me, Maria, was very nice, explained everything well and didn’t rush me through signing the lease while answering all of my questions. So far it’s been a good experience. I like the hours and convenience (location, pricing etc). She also offered for me to see other units if the size I reserved wasn’t right. Moreover, there has been a lot of follow up to ensure my satisfaction.

I stopped in looking for a large outside access storage space for my business needs. They were very helpful, explained all of my options, and with no pressure told me that they were there to help. I decided to rent it right on the spot. The paperwork was simple and fast, no hidden costs which sometimes happens at some places.
Tanya assisted us and she was so helpful, gave us a tour and explained the operation.
I had a large delivery coming and I needed to coordinate a forklift and tractor trailer. She was great helping me with times that would make the delivery easy. it went off with no issues.
Strongly recommend this place, very clean and safe — which is what we likes about it from the start.
Thanks

It is a bait and switch operation. Extra Space will raise your prices immediately after you move in. Extra space raised my rate twice, four months after I moved in and six months later I received another rate increase notice. That is two price increases in less than 10 months.
The staff is very unprofessional. They will be pleasant when you are signing a rental when you need something, they will ignore you. I called the office and spoke to Selene about why ma rates going up? Selene told me she would call me back. A week passed and since I did not received replay back, I called again and Selene told me essentially that «I am not her only customer.»
Be very careful, this is a bait and switch operation. You rates will increase immediately after you move in. If you need a space there is Public Storage facility in Revere too. I am moving my staff over there.