Sunset Hills Automotive

TL;DR You have to pay for the reading of the code caused by Check Engine Light.
I wasn’t able to enjoy their service and my communication with the staff was rather short.
The 2-​star rating is because reading the status code is not free. Cost me $ 126 (about the price of the diagnostic tool itself). AAMCO does it for free.
Granted, I had to ask this in advance. Instead I trusted rating on Unilocal

I’ve been bringing my beloved 12 year old Chrysler Sebring here for the last three years and I would not take it any place else. The guys are always nice and friendly on the phone and can usually see me that day or in the next two business days if my problem is not urgent. Sometimes I go for a walk or jog on the WOD trail while I’m waiting, other times I just sit in their extremely comfortable chairs enjoying the free wifi, keurig coffee, and a/​c. I’ve never waited more than an hour even for my oil change and inspection and sometimes I tell them to take their time while I am busy answering emails or watching a netflix show on my ipad. They always remember my name and my car and have a friendly comment or question, asking me about my last vacation, etc. Recently my car needed new tires and after the alignment I no longer have a slight shimmy that my car has had for years so I’m really pleased with that. I’ve gotten prices from other places before but Sunset Hills always comes in lower or equal.

Rude and not wanting to help at all. Called for an inspection sticker and the man told me they were full today and won’t be open until Tuesday — didn’t give me a chance to even say when I wanted to come in — I told him I wanted to come on Wednesday and he continued to tell me they would not be open and until Tuesday and other than that «he didn’t know what to tell me…»??? Just didn’t sound like he wanted to be helpful or understand that I simply wanted to know when was best to come in on Wednesday… was overly quick to tell me when they would not be able to help… what in the world ever happened to good old customer service… what. SAD state our culture and more specifically, our business culture has plummeted… just pitiful…

Always excellent service! I’ve been taking my car there since I got it and I plan on remaining a regular! Such a relief to find a reliable place. Finally!

Ladies and gentlemen, look no further. This is the mother ship of all automotive shop’s. There is no shop like this anywhere around. These guy’s are more professional than any I’ve ever seen in this buisness. Each guy was as friendly as can be. They also take AAA.
My family are professional race car driver’s in Indiana. They own their own shop’s there. I grew up racing. I know what I’m talking about. I took my antique sports car here. I normally am nervous to let anyone near it. I never let anyone drive it. Not only did they set my nerves at ease, they took extra great care of me and my car.
This shop is massive! It can handle the major stuff, most shop’s can’t. They have 14 lift’s! The waiting room is equipped with fresh filtered water, plenty of magazines and Kuerig coffee. Need I say more? Check out my pictures.
Thank you to all of you, at Sunset Hills Automotive. I am leaving with a smile. I will be back. :-)
See you next time,
Diana

6 months ago, another mechanic told me I needed approximately $ 2500 worth of work on my car. I couldn’t afford it, so I kept putting off what I knew would ultimately be a painful repair. Today, my car is fixed for less than $ 900, and it is because these guys aren’t crooks, and they don’t take advantage. They told me what they would do to their own family’s cars, and I took their advice. I couldn’t be happier. I will DEFINITELY be back.

I’ve (along with other friends) been using these guys regularly for the last 3 years. Bottom line, I feel that I can trust them both with my (and my loved ones’) vehicles and for the honesty. Prices are more than fair, and downright cheap (nails removed from tires, as an example) in some cases.
The waiting room is very nice, everyone is extremely courteous, and I always walk away pleased with their service.

I used to be a loyal wiygul customer until they did me wrong one two many times. One of my coworkers suggested Sunset Hills Auto and I am so glad I went! First I went because my car desperately needed something under the hood replaced. (Totally forgot what it was!) but Jim was awesome and super helpful. He was to the point and didn’t try to sell me anything extra that I didn’t need. That was quite refreshing.
The second time I went was for an oil change. Out the door was $ 92… So pretty steep for an oil change, but I guess that’s what you pay for quality service.
I will be back next time my car needs anything. This place is extremely reliable and they have a great staff that you can trust! 5 stars sunset hills auto!

They just finished plugging a run flat for me in 45 minutes and for 20 bucks. It is the day after Thankgiving and they were open. Many auto shops are closed. Often told you cannot repair a run flat but they did this morning. Am thrilled to be back on road. First time customer too.

I came in for an oil change and both inspections. I was told it could take up to two hours. My car was done within the hour. Very nice staff and very helpful. Definitely will be coming back and will recommend to friends and family.

Started taking my 4 year old Venza here this year for scheduled services due to so many issues with the dealership in Chantilly. My wife has been bringing an older model Accord here for a number of years. They do good work, don’t hassle with all the «Toyota Recommended» up sells of the dealership, are friendly, and have a shuttle service for the neighboring area which is super convenient. I have done two «minor» scheduled services… the next one will be a big one. Hopefully I will be back at that point to bump this up to 5 stars. The most important thing to me is they are straight forward. I always feel I am being treated honestly and fairly which is not all that common when it comes to car maintenance. I definitely recommend based on my experiences and that of my wife’s.

I love Sunset Hills Automotive. I began bringing my car here 4 years ago when I first moved to the area because it’s located around the corner from my work and offers complimentary shuttle rides within 5 miles. I keep coming back because of how helpful and friendly everyone is and the great work they do. Everyone is immensely helpful, and anytime I want to better understand what they are talking about, they bring out an auto diagram and take their time making sure I understand. They also keep an eye out for things that may cause potential problems in the future, and update me on their status whenever I bring my car in for maintenance.

Had a great first time visit here today! Had an oil change and inspection. Buddy was so friendly over the phone and in person. Just a block away from work it’s my new auto place to go to from now on!

Went in for a tire repair. They found two screws and plugged the leak. No appointment necessary and I waited about 30 mins. And they only charged $ 20! Clean comfy waiting area, clean bathroom!
I previously had a tire patched at one of the national chains that required an appt (3 days later) and a 2 Hour wait and was charged $ 35. Sunset Hills has earned a new customer.

Great place for maintenance. They’ve always had openings when I need them and are kind and prompt. I also appreciate their comfy lounge area with free wi-​fi for me to hangout in while I wait on my car.

Called with the hopes of getting an oil change today or tomorrow told me to come over in five minutes. I was done within an hour. They were incredibly polite and reasonably priced.

I’ll start saying that I normally hate going to auto parts for many reasons. Long waiting, high costs, fees that you didn’t expect, etc. Well, I just got my oil and filter changed here today and what a good surprise! Fast, reasonable price, comfortable chairs to seat in, friendly people and coffee! I’m thankful.

I’ve been going to Sunset Hills for years and have always had good service. However, my car recently had a major meltdown, at a cost of many thousands of dollars (oopsie – apparently my car was a tad low on oil…) and Sunset Hills was great. They helped me to make the best decision about how to deal with the car and were just really good during a stressful and financially painful situation. I completely trust these guys.

I picked this place to get my car fixed because it was close to my office and it got great reviews on Unilocal.I was not disappointed. I brought my car in because my service engine light was on and I thought I was leaking gas. Turns out the technicians who did the oil change at the dealership a few weeks earlier did not put the cap back on. Sunset Hills was very prompt in calling me after diagnosing the problem and were very straightforward on what they would do to fix it. After they cleaned the engine and did an oil change, I was able to get my car back.
The service engine light was still on in my car, though. I called to ask them about it and they said it was probably just a matter of making an adjustment in the car. They said I could bring the car back and they’d take care of it in under 5 minutes and they were right. I was thrilled that they didn’t try give me a hard time about bringing the car back to get the engine light off. I was also very pleased that they were able to write on the work order that a cap was not put back on, which caused oil to spill in the car — that helped me convince the dealership to cover the cost of the work at Sunset Hills.
The entire time I dealt with Kevin — he was very polite, professional, and to the point. I’d definitely recommend Sunset Hills for anyone looking to get work done on their car.

This was the automotive shop that I tried when I first moved to Reston, and I’ve since found another mechanic that I prefer. The service is above average here, but it was sticker shock and a misdiagnosis that caused me to switch.
First of all, they really make you comfortable while you wait; this is something a lot of automotive shops don’t do. Admittedly, my current mechanic’s waiting room is sterile, impersonal, and has the bare minimum of uncomfortable chairs and small tables. The waiting area here is equipped with comfortable chairs, refreshments, and entertainment. The staff are really friendly too.
However, the second time I went in to get an issue with my car looked at, things didn’t go quite right. Long story, but the short version is that they misdiagnosed an issue that I was having and quoted me a lot more than I thought it should be. When I brought it to another shop for a second quote before I emptied my wallet, I found out that it was a different issue that would cost me about a third of what I was initially quoted. That shouldn’t be happening, but otherwise I really liked my first experience.