Sprint Store

Holy crap! Sprint and these repair stores are insane. I have an LG G4 on lease. The camera stopped working and it took a week to get a replacement, but at least I had my phone. Then it starting turning off and never getting to the any of the apps on Monday night. I go in Tuesday morning. First they say, you can buy out of the phone for $ 180 or buy out the phone for $ 190.
So I am like, okay I will pay the money and get a new phone on from the lease to avoid waiting — here it comes — 2 to 5 days for the new phone to arrive. By the way, they have the f’n phone in the store but do not want to replace my phone with one in stock (how f’d is that). So I find a coworker who wants to upgrade her phone, ask her for $ 50 bucks when the new phone arrives and go there to purchase it.
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I show up, the new amount is $ 250 to buy out the lease and $ 450 to buy the phone out right. WTF??? So I say okay I will do the $ 250, three days without a phone with a 6 year old in school and a horrendous work schedule is impossible. They go in the back room. They come out,
«Uh, we can’t do it…», they say with a smile on their faces. «Your phone is like broken so we can only do the exchange with a working phone…»
I storm out of there having been there already twice and talked to them another 10 times. What is happening with these companies, where is there responsibility? It isn’t this store either I called three other centers and asked if they had the G4. Yes we do… oh not for swaps?
Seriously Sprint. is this your policy?

If I could I would put zero stars! The guy there at the store named Moe decided to give me a tablet which he said was «free». I tried to give back the tablet several times because I didn’t want that added onto my bill and he refused to take it back. He insisted that the tablet was free to keep it. Later he told me to bring the tablet after I got the bill. Come to find out he bamboozled me! He knew that the tablet had a contract that couldn’t be given back after thirty days and the bill was sent after 30 days! Now I’m getting charged $ 210 for a tablet that’s worth $ 10. Not going backs to this store EVER. Don’t want any type of business with sprint!!!

Absolutely the best experience I have ever had at a Sprint Store! Not only as the staff knowledgeable they stayed after closing to answer my questions. I went back the next day and bought some speakers and the really awesome Robot for Christmas presents. Thank you Wes for such great customer service.

Jon Exum at the Sprint store in Reston made everything better after Jeremy J. at the Sprint store at 609 14^th St. NW in Washington wasted my time and sold me the wrong item yesterday. Thanks Jon!

They tell stories about free n discounted stuff. You think u got a great deal n u r out. Then u see bills they can’t explain n you don’t understand. When i got my service, it was a no contract that i signed. When I went home checked the contract details, it was showing online that it is a 2 year contract. It was a national promotion that I signed n they deny that they never had. I asked guys to check cc video for proof, they said that it is only for security purpose not for to monitor other stuff. 3^rd month n visiting every other day. Useless store n people. I was supposed to get a call from manager n he never calls me or never available in the store. Don’t how anyone can speak to a manager. Looks like he is also one of those store people. I recommend think twice before u do business with this store. Also think twice n make sure u read n keep all papers with u. Don’t trust people in the store. They can change contract without your knowledge. Beware n careful.

Thank you Mike Green! I got a new phone — and a new Samsung small tablet. You were kind and didn’t treat me like I was stupid because I didn’t understand all the directions the first time! We are not all techies! Mike is really smart and very helpful. I also watched all his co-​workers and they were also very professional and worked hard to make sure the customers were very satisfied. Don’t go there on payday… and then complain that the place is too busy. Mid afternoon is probably best if you want to talk and learn. These guys are committed to making you love your Sprint service and new device!

Had the worst experience at Sprint in plaza america, Deborah Jackson was the person who helped us out and she was the rudest person I have ever delbt with. If I could rate this review with zero stars than I would because of my experience at this store. I was talking to her and she was looking down on her phone texting and did not make eye contact what so ever. I asked her a question and she barely answered it acting like she doesn’t like dealing with customers, if that’s the case than she should consider getting a desk job because her negative energy fills up the place. She was so indescrete that she was talking about me with another another employee in front of me thinking that I do not understand or speak english. I have never written a bad review about anyone or any place but I was truly dissapointed with the lack of customer service of this place.

2 Stars because I am still with Sprint. But not because the employees of this shop earned it. Just because I believe in honesty, so I can’t go with the Unilocal description of one star, which is «Eek! Methinks not». If I rated it a one, I really should have taken my business elsewhere.
That said, I’ve been with Sprint for a long time. 1998. When flip phones were still the latest thing. Mostly, I haven’t had any problems over the years with them until now. I’ve already filed out surveys from Sprint and reported the issues I had (no manager was around to speak with when I was in the store… wtf?) and it was resolved, without help from this location. I’m telling you this only because the highest rank review, the first to come up, was from 2009 by a Lynn S and it said this. «What amazes me is that as this company grows, the disconnect between the technical support, the engineers and the sales staff increases». I don’t know about the staff increases, but a disconnect certainly exists.
I went into the store on a Sunday to get a phone I had researched and was pretty sure I wanted. I only wanted to look at it and hold it before buying it because some smart phones these days are huge and that was not what I wanted. I went it to look at the Galaxy S5 and ended up not liking it. The S3 was far more to my liking, but the sales girl kept trying to up-​sell the S5. Her job, fine, I get… no stars off for that. However, disconnect #1. I am suppose to get a discount through my job. She claimed my company wasn’t listed. My old phone still worked great for calls, but anything beyond that was out and it was well beyond the contract, so I was due for a new one and decided the discount wasn’t important and I’d go ahead and get it anyway. She checked, no S3s available, but told me that they get shipments on Monday and she took my number to give me a call.
Come Monday, never got a call. I ended up calling the store and was told that they had received a shipment and the best bet was to do an online order for an in store pick up. So, I did. Set up a time for Tuesday and everything to pick it up. When I walked into my store, my name was even on the board. I thought this will be a breeze. I was wrong, wrong, wrong.
I ordered an S3 in white. I wasn’t stuck on the color, after all, I was going to put a case over it anyway. But it sort of irked me when I went to get it that the guy helping me told me they didn’t have any white in stock and the store could call me when the next shipment came on Wednesday. Um, see above paragraph. Been there, done that. And since my card had already been charged, I wasn’t really inclined to wait. So, I said I’d take the ones they had in stock… a blue one. As I said, I am just going to put a case over the thing, so the color wasn’t really important, I thought. He told me the online order would have to be canceled and a new charge would have to be made. And lo and behold, he also couldn’t find my company, which I had no problem applying to get online. And since if I wanted to go with blue over white, what I did online didn’t apply. I said I’d wait. No, I wasn’t as nice as I could have been. But he wasn’t either. The difference… I used swear words, he didn’t.
I probably should have said this earlier, but I run my own business and work random hours when my clients need me to do so. Scheduling any kind of appointment outside of work is tough. So after two bad in store experiences, I’d had it. I called Sprint from just outside the store and was given a totally different spiel. I could get the blue phone instead of the white for the same price. I could get my employer’s discounts. So, I went a head and did it.
They guy I wasn’t nice to (take that as you will… I have worked in retail and know there are 2 sides) had to be asked to import my contacts from my old phone to my new one once the phone was activated. The kicker, when I asked about my pictures from one phone to the next, he said they weren’t compatible and it couldn’t be done. When I looked it up later, I found out it was as simple as taking the Micro SD out of my old phone and putting it in the new one.
Long story short, I thought the dude was unhelpful. Going on nothing more than his behavior I think is an a-​hole that shouldn’t be in customer service. Having been in customer service, though, I am still willing to give him and Sprint the benefit of the doubt. But I will say good luck when going to this brick and mortar store. You might be better off going online, ordering what you want and then taking it to the store for activation.
You figure it out. That is what online sites are for after all, to help figure it out. Good luck.

Steven Rice is great. He knows his stuff, and he’s polite and attentive. Would definitely shop there again.

Excellent service. Was very impressed.

What amazes me is that as this company grows, the disconnect between the technical support, the engineers and the sales staff increases. The store personnel and the tech support online have told me to disregard downloads sent out by the company’s engineers because they always cause glitches! I have had ongoing problems with my broadband card and after three returns was finally informed told that I had been sold the wrong model! Two people told me that Macs users are infrequent customers, not really supported.
Each of the people I spoke to online truly tried to be helpful. They clearly had no idea that what they were telling customers would not be supported by brick and mortar locations. Apparently, the useful information they’ve already gathered (that could help customers secure quick, appropriate service) is not even available to the staff in Sprint stores.
It was a story I shared with an online person about my experience at a repair center that triggered the revelation that I had the wrong card for my computer. The repair location was operated by a third-​party contractor. They said appointments made by Sprint phone support were not coming through to them. Also, although they had a big Sprint sign out front, they only handled repairs. They referred me to the Plaza America retail store where I purchased my card 15 months ago.
Once I got to the store, the staff said they could not use my «pin» to get into my account, although the phone support line tells you that number protects your privacy. The store manager said he could not get into the notes made by customer support, so he couldn’t read about repeated failing functionality and the need to trade in my present card for the model compatible with the Mac. He did, however, order the new card for me and hopefully, I will finally get a consistent 3G connection.
Every Sprint employee I spoke with along the way was pleasant, but could not solve my problem. There is virtually no sharing of information between the different customer service departments within this company. Each entity contradicts another. A phone supervisor told me they have very few Mac customers, so there is little training on Mac support, yet when I asked a store manager, he disagreed. The inconsistency causes chaos for customers.
For 15 months I have been trying to get the wrong model broadband card to work. The first one overheated, the second blew out when I accepted a download sent via air. When I called tech support, I was always asked what model card I had for my Mac, but somehow my response never triggered warning bells. The card was just assumed to be defective and a replacement was promptly sent out.
If a sharp online operator had not been carefully listening to my most recent difficulties, including how surprised I was when my computer suddenly latched onto reception upon my entering the Sprint repair facility, (where I was told to exchange my card) I would have continued this oddyssey. He connected the dots and said I had been sold (and sent replacements for) the PC version broadband card (which he realized when I said it was activated in by the wireless signal at the repair center).
GOOD NEWS: A new model of the Sierra wireless device arrived, was activated, and works better than I expected.