Reston Taxi

Supposed to be a flat rate to the airport. Driver arrived, took the long route to the airport, then claimed I was supposed to pay metered fare. Pretended he didn’t know about the flat rate. Sure sure.

Nice dispatch, good drivers, arrive early consistently when I have used them. This is a local taxi company to Reston. If you like to hang out at the Reston Town Center, save their phone number for easy dialing.

The dispatcher said the car would arrive to my home in Reston in 15 – 20 minutes. 30 minutes later, still no taxi. When I called back, no answer on the telephone. So I drove myself to Dulles, and missed my flight.

Due to recent mistakes and life-​changing events, I have found myself without a car and unable to drive. I needed to get transportation 3 times a week from Reston to Manassas in the afternoon and shopped around different taxi and limo services for quotes. Eduardo at Reston Taxi came in with the best offer for a flat-​rate trip so I decided to try them out.
I was a bit weary because of reviews, but the service has been to notch thus far. I made arrangements with Eduardo over e-​mail, and my taxi was waiting for me at my office at the right time. The car was nice and very clean … more typical of a sedan service than a taxi service. The driver (Marco) is very friendly and polite.
The next day I contacted Eduardo to express my happiness with the service and set up the same route for the next 2 days. So far, they haven’t missed a beat.

I wish I could choose –5 stars.
I’ve tried to use this company three times. I like to give local companies a chance. Each time I’ve made a reservation long in advance. All three times they didn’t show up.
How can they run a business this way?

Mr. Carlos of Reston Taxi came early for our early flight from National Airport. We only knew he was already there by looking out of the window a few minutes before our appointed time. He was very courteous and helped with our bags. The car was clean and nice and Mr. Carlos drove safely.

If I could give zero stars I would. The dispatcher was extremely rude and unprofessional. When he asked my pick-​up location and destination he flat-​out denied me service based on distance. The location is inaccessible to pedestrians and for all he knew I could have been elderly or disabled. There are many other taxi services in the area, I was able to find one to take me without a problem. Steer clear of this one.

I needed a cab at the ungodly hour of 3:45am in Sterling, and the driver was there at 3:40. I arrived at Union Station in plenty of time to catch the 5:00am Acela, and the fare was no more than had I taken another (less professional) taxi service. I will always use Reston Taxi from now on