Mallory Hope Design

I originally worked with Mallory through Etsy and it was the absolute worst experience I had ever had on Etsy.
I had ordered a custom Save-​the-​Date postcard digital print using a photo from my engagement pictures for $ 28. A bit pricey, but if I would have gotten what I ordered it wouldn’t have been an issue at all. I received the digital print about a day after I placed my order, and I noticed that the coloring in my photo was a bit off. My original photo had very vibrant, bright colors, while the copy she gave me had very dulled and downright different color. I contacted Mallory, and while she was very good with communication, was very stubborn in that she never altered my photo and that there was NO WAY that my colors could have gotten skewed when applying my photo to what I assume was the template she used for the specific design I chose.
She went on to explain that there is sometimes issues with the color preview based on my browser/​computer? I had never had an issue with colors in ANYTHING else I’ve purchased from Etsy. She then sends me another copy of the digital copy and this time its WAY overly contrasted! All of my colors are crazy, fluorescent unusual colors, my fiancé‘ and I were orange, etc. I, again, message Mallory to find out what happened and AGAIN has absolutely no idea what I’m talking about and that is HAS to be a computer preview issue. At this point, she’s suggesting I just go ahead and print to «hope» the color comes out the way I had ordered. My fiancé‘ and I were printing through a mass printing company and couldn’t just order one to «hope» what we had ordered and already paid for came out the way we wanted.
At that point, I had contacted Mallory for a refund as we couldn’t use the image she provided and I was downright unhappy with the services we had gotten. She then refused to provide a refund because of the «amount of work» it took to work on my photo, when it is merely putting a photo into a template. I’ve even had to open a case with Etsy because she is so stubborn regarding the refund. I do find it unfortunate that $ 28 is worth her business’ reputation, but to each their own.
I have since found another shop on Etsy to use and they have been wonderful, without any «computer preview issues».
Long story short, DON’T WASTE YOUR TIME HERE.