VCA McClave Animal Hospital

I just have to say thank you for being so wonderful with my Stella while she was with you guys for her spaying. You treated her so beautifully. Thank you so so so much. Everyone on the VCA team and Dr Sheridan thank you.

WORST CLINIC EVER!!!
My dog was in a brawl, and was bitten on the ear. We took him in to get checked out, and when we fist arrived, they were really pet friendly and seemed to care about the situation.
Our main concern was his health and getting him taken care of ASAP!
When the vet came into the room, she seemed very knowledgeable and concerned of his injuries, so that made us feel very comfortable.
She explained to us that he had an abscess, and that he had to be under heavy medication in order for them to examine him better.
So, she gave us the cost and explained everything in detail. Money was not an issue. All that mattered was my poor dog feeling better.
She had said it was going to be a few hours and that she would call us once he was ready for us to pick him up. She later called stating they were unable to examine him do to the fact that he was in so much pain and the medication they had given him was not strong enough for him. Our first concern was (what should we do) and she stated he would need to undergo surgery. Something these nonprofessionals couldn’t even do…
So we decided to pick him up, and take him to his regular vet.
TO MY SHOCK when we picked him up, not only did he look worse from when we first dropped him off, but he was also in so much pain. The side of his ear was completely shaved, bloody, and discharging. It brought me to tears to see my dog like this… :(
Never again will shall I take any of my babies there again. All they care about is money !!! :(
Worst of all, they charged me the same amount to shave him, as to what the other vet charged for surgery and prescriptions. :(

Hate to write a bad review but this vet hospital needs it. My wife and I brought in our 10 year old lab Chloe on an emergency basis last week. The reception area was dirty and had a bad smell. The front office person didn’t even say hello to us. They just handed us a clip board and said fill it out, it will be 2 hours to see the doctor. Wow! After filling out our info, she spent most of the time asking us if we had the money to pay for the service. Sounds like they really care about your pet. Not. After a long time we finally saw a female vet and she spent a total of 2 minutes in the exam room. Chloe was vomiting and seemed painful. She recommended a ton of tests and didn’t give us my explanation.
My wife turned to me with a funny look and said lets get out of here. The entire situation was all about the money.
The next day Chloe was better. Seems that she just had a stomach ache. When I called my regular vet, she told me that McClave Vet is corporate owned and she doesn’t like to refer to them. Lesson learned.
We are just glad Chloe is ok. As for McClave, not on my recommend list.

Absolutely THE BEST PEOPLE HERE!!! I took my dog in on an emergency basis and Dr. Miller was sooooooooo wonderful!!! All the vets here are truly beyond fantastic. The staff upfront are also all terrific!!! Very accommodating at McCLAVE. I’m very happy with the care my dog gets here. Highly recommend McCLAVE 100%!!! Thank you!!!

Most caring staff and vet. Dr. Sheridan was very helpful and really did put a lot of care and thought into pet. The place is a bit pricey however if you mention cost is an issue they will keep in mind and try giving you the best options. I feel very confident anytime I come to this vet that my pet is receiving the best attention.

Hard to figure out how many stars since the vets have always been superior and thorough, it’s the front office that brings down the overall rating. You would think after your appt they would expedite your exit getting your meds and payment as quickly as possible so that they are ready for other appts and emergencies. Not the experience we had today after our appt and actually most times we are there unless you stay on top of them. There were 5 of them with most basically sitting around looking at lunch menus and then they have the edacity to take a team huddle where they all leave the front room, but within ear shot, where they were laughing and carrying on and discussing what they were ordering for lunch. God forbid you ask why it’s taking so long and you get unhelpful and rude remarks.

Everyone I’ve dealt with here is great, My 2 young cats have struggled with blocked bladders in the span of 4 years and even though it’s been very expensive, the care they’ve provided for them here is amazing. The front desk ladies are always nice and attentive to my concerns. I have dealt with Dr Hughes, Dr. Hutchinson and Dr. Dueppen and they are all wonderful. All vet care is really expensive but it’s the price to pay if you have committed to being a guardian for your fur family. This is my belief anyway.
Thanks VCA McClave Team

I have been rescuing dogs for 7 years so I’ve seen my share of vets and clinics. This is by far the best clinic I have ever been to. We have brought two of our dogs here. Being ripped off is a huge fear when taking your pets to a clinic, they are so reasonable and never charge for unnecessary services. All of the doctors are amazing, I have seen three. My favorite was Dr. Sheridan due to his demeanor but the entire staff is truly amazing. You can tell that these people genuinely have a passion for working with animals.

Took our English Setter here when he was acting like he had eaten something off back in December. It was a Sunday, so we were prepared for it to hurt. Their normal exam costs $ 60 and they will not give any advice over the phone, without performing an in-​person exam. Long story long, we spent $ 500 and were sent home with a pro-​biotic (could have bought this at PetSmart for $ 20). The pro-​biotic actually made him sick to his stomach, and we were able to get him back to health with a mild, homemade food. Essentially — a total waste of our money.
It is now October and we have been taking him to another vet, which experienced flooding. I found a lump on his chest and when we took him to our normal vet, they did a quick exam and recommended further testing. Well now they are flooded out, and we have to find a new vet. I just called VCA McClave and despite telling them exactly the procedure our vet recommended, they will not quote a price without us committing to a $ 60 exam. This is already double the cost per exam for our other vet, so I am not willing to risk taking him here and finding out they want another $ 500 with no remediation. It is my opinion that this place is totally overpriced and exploitative to nervous, worried pet parents. Go somewhere else.

Minus the two hour wait to be seen (pretty sure they forgot about us as we waited in a private room rather than the main waiting room), the staff was friendly and the vet was great. Not only was she (the vet) attentive to our concerns, she mentioned that a few vaccines weren’t necessary as we don’t board our dog. A repaired dew claw and a few vaccines later, our dog is pain-​free and our bill was very reasonable.

Evie was so chill with Zero. I appreciate how sweet you were to my pooch. All Pet Food Express customers should come here. See you soon!

We have been bringing our dogs here for the past 7 years that we have lived in the Valley, we have found all the vets to be skilled as well as kind and compassionate. The front desk staff is helpful. Overall a great experience.

Came here on two occasions. One for a new born kitten I found and another for my 10+ year old dog. Some of the main issues I have here are the unfriendly staff. They are all running around and it can get kind of chaotic and unorganized e.g., someone had me fill out a couple forms no a iPad and once that was done the person who gave it to me disappeared and no one could help me out.
They offer a free one time check up exam which is nice since the exam is about $ 65 or so. After getting my bill (which took forever even after I was dne seeing the doc) I was surprised with the amount. So when I started asking some questions to get a break down to see exactly how much each thing cost. The receptionist/​person checking me out gives me a annoyed face which I don’t appreciate at all.
Doctor was helpful in explaining everything and the chances of certain things happening which was helpful.

I took my pet to this clinic because he was bleeding from the nose. We got there as soon as it opened and were the first customers. However, my pet was not seen because of an emergency. The receptionist put us in a room where we waited for 20 – 30 minutes. Then she finally came in and told us that we could not been seen due to an emergency and an upcoming appointment… I asked if my dog bleeding from the nose was an emergency, but she didn’t respond. Then the receptionist asked if I would like to go to another VCA and I asked if it is normal to turn customers away because this has NEVER happened to me before. The receptionist replied that it is best to book an appointment, so that I won’t be turned away… First of all this was an emergency in my eyes, didn’t know I had to book appointments for emergencies. Second did the pet who came in after mine as an emergency book an appointment too??? Or was I just bumped off because I wasn’t a regular customer? Anyway to make matters worse… I still recieve emails from VCA Mclave. I have unsubscribed from every email I’ve recieved. But unfortunately the emails have not stopped. This has been going on since January of this year. On a side note, while waiting to be turned away from this clinic I noticed a sign that offered free nail clippings in exchange for positive Unilocal reviews… It makes me wonder how many other customers were treated this poorly for them to solicit Unilocal reviews. Horrible pet clinic, first time customers BEWARE!!!
Oh! and I reported them to the Federal Trade Commision for spam emails and am thinking of reporting them to the BBB.

A Vet Hospital to consider! Like most people we love our dog and want our dog to be happy and healthy. After reading the reviews I was hesitant on taking my 13lbs dog, but it was an emergency and this is the closest vet to us. My mother took our dog in and stayed with her the entire time. We were surprised by the hospitable front desk staff and the patience of the vets. We had a lot of questions and were emotional about the situation, this only made the staff here even more compassionate towards us and our puppy.
After a 15 minute wait (without appointment) the consultation lasted about 30 minutes we decided to go ahead with the procedure and have four masses removed and a teeth cleaning the following day.
Drop off for surgery was at 7:30AM and the surgery and teeth cleaning took about two hours, however all pets must stay for observation for the day or until pick up time at 6PM. I was one of those annoying pet parents who called about three times to ask how our dog was and they were kind and patient in answering us.
We could not be happier about picking up our little pup later that day. She was a little out of it (normal), had her cone on and was four masses lighter.
Over 4^th of July weekend on a SUNDAY, yes Sunday. The vet cares enough to call on a SUNDAY! We got a follow up call. Seriously who does that. We had our regular vet for 10 years and she has NEVER called with a follow up, ever!
We are SO happy about the care they have provided that we will be making VCA McClave our regular vet. It would be a waste of time and money to go anywhere else.
To all of the staff and vets who took care of our pup, Thank You!

Everyone here is fantastic. Today my dog had a reaction to pain medication and he had diarrhea in my car as well as salivated so much. Sonia the receptionist helped me cleaned up some of his feces on my car. Allison and all the staff had been amazing to me and my sick doggie
Don’t listen to any comments on here if ever there is. I had an amazing experience this far.

They almost caused a lethal overdose due to CARELESSNESS! Rather than the instructions for my Chihuahua who has Addison’s Disease read «every 24 days», it said «every 24 hours» I’m glad I caught it and knew better, but what if it was your pet and it was the first time being prescribed? You and I may have just followed the Dr’s orders on the bottle, and instruction sheet… I was told by Lizeth the hospital manager that this mistake got by the person who fills the meds, and the quality control person in charge of preventing a mistake like this… No Thanks!
Lastly, I didn’t realize how bad I was getting overcharged until I went to a new vet! If you want a more reasonably priced great Vet you and your pet would be better off going to a less money hungry, less corporate caring vet! VCA is the WORST!

Avoid! Please read if you have time
Please get a second opinion from another clinic or trust at your own discretion. Me and my family brought our 8 year Dalmation here back in March because his right was in pain and severely limping. First, the exam him and give him medication that made him throw up and had him extremely lethargic.
Bring him for a second visit and they run $ 1300 dollars in test (Blood, MRI, X-​Ray, ect), which they tell us all have come in negative. Still they insist that they don’t know what’s going on and it must be a Neurological disorder. Mind you, we had 4 vets in this facility look at him and they all had no idea what was wrong.
The 3^rd visit ($ 2000 later) we bring him in again desperate and scared because he could not talk still and was always crying. They have 3 Doctors look at him for 2 hours and tell us that we must put him to sleep and that its a genetic issue/​Neurologic problem that’s slowly killing him and aggressively advise us to put him to sleep and that it would be selfish of us to keep him in this state.
Thus, we visit Morley Animal Clinic around the corner as a last desperation chance to find out what it may be. Dr. Morley looked at his front leg and told us it was a bad sprain! He game him some Anti-​Inflammatories and a steroid shot and one week and a half later our dog was walking and running around like his usual self. VCA’s vets almost convinced us to kill our Dog and the meds they gave us turned out to have a reputation for severe side effects (Seizures/​Paralysis) and not intended for Pain. Please get a second opinion from another vet else where. We visited the VCA to speak with the 4 physicians who worked there and told us to put him to sleep but they would not see us and even ignored us in the parking lot.
Please avoid this place or get a second opinion if your pet is diagnosed here.

A lot of bad reviews here so I’m not going to talk about a partial experience I’m just going to pin point what’s wrong here.
–Unfriendly staff
–Pricing is not great and they want to add, and add, and add.
(There is a difference between checking up and cashing in – these people don’t know when to stop.)
–You go in with a sick or nervous animal and wait what feels like eternity, your animal finally gets checked out and then once you get the diagnose or get the bill, you’re the one coming out feeling sick and nervous. Not a very peaceful experience I might add.
–They’ll prescribe a med that very pricing, and if you go to a say a 1800Petmed that can significant discount the cost of the med (especially if they are going to have to be on it for a while) the vet won’t approve it because he or she wants you to buy it from them.
There’s too many other good vets, life to short to waste your time being ripped off.
If you want a suggestion try:
Morley Animal Hospital
7125 Darby Ave
Reseda, CA 91 335
Phone (818) 343‑1915

I came in with my beautiful baby boy, Franklin, for an exam because I had found abscess on his lower belly. Franklin is a rabbit I rescued about three months ago, and was really scared to find this lump on his belly. So I called and spoke with Jamie on the phone who was extremely helpful and kind. Then we came in, very nervously mind you, and the receptionist/​nurse, Melissa, really made Franklin and I feel very comfortable. She was so caring and interested in learning about Franklin, it made me very happy and comfortable here. Then Dr. Tam came and checked Franklin, she was very knowledgable and concerned for Franklin. I was very happy with my first time visit at McClave!
And they also have TWO Keurigs here!