Smile Masters Dental Implants & Orthodontics Group

I’ve been going here since I was a child. Forced actually by my parents because they didn’t know better. They constantly call my house for check ups. Do I really need my teeth cleaned every month? They always find problems with my teeth, they say, which results in me getting a filling. I remember getting a root canal there, it was an uncomfortable and scary experience. Lastly, my doctor Kass I think, the older Russian dude, is rude and has been every since I was a child. He still treats me as such. I wish I had another dentist.

In my opinion worst dentist ever. Do not even attempt going here. The doctor had the worst bedside manner/​none at all with me. He will treat you as if you didn’t know any better and/​or like a child. Definitely not going back.

I hate to say it but this was a hard run for me as a consumer. Never really knew what to expect professional /​money wise and left a long stressful run with the staff and Dr Nourishad wishing I had read a review like this before I had originally gone in. I hate leaving bad reviews but have made this exception not out of spite but hoping to save someone from the same mistakes I made by going back to get more failing work and surprise hidden charges over and over. BTW this office is NOT in Santa Ana, it is in Reseda.

I don’t know what dentist these other reviewers went to see but my visits with Dr. Nourishad have been top quality.
I just went to have a bridge replaced that Dr. Nourishad originally put in 16 YEARS AGO!
How’s that for quality work?
This Time around went just as smoothly. I didn’t get the upsell that I get from all other dentists. they didn’t try to tell me that I needed root canals when I don’t, they didn’t try to sell me expensive cleanings, they just gave me what I asked for and for a very reasonable price.
I was treated with courtesy and respect and the doctor even cracked a few jokes. He was not stingy with the anesthetic either making for a pain and drama free experience. This is the only dentist I’ll be going to. Dr Nourishad and his entire staff are friendly & professional.

This office is so poorly run. I waited three weeks for mg porcelain crown which was fitted while I was numb. A day later I realized it was uneven. Tried to book an appt to get it fixed ANC got the fun around until I gave up.
Fast fwd 2 yrs n tooth chips, the uneven part Of course. A year later I was eating a pop chip and my tooth fell out! Shorty dental work!!! At a pricey cost.

Be prepared to pay more than you are quoted! Despite going with my husband and documenting everything Smile Masters told us, getting a pretreatment plan and pre-​paying our portion (which Michelle said would guarantee the price), they were trying to get more than their original quote by charging for the initial consultation and x-​ray, which were we were told was free. Also, they were requiring unnecessary office visits. There was a visit to check to see if he was ready for implants, then another for instructions, when it should have been done at the same time. Note that the treatment plan is not binding. They can charge you more, even when you started the treatment.
I tried to get a refund for the balance of our prepayment, because we were not going to continue with their services. It took 21 telephone calls to have them fax me an accounting of the balance. My husband was billed for a cleaning and fluoride that was never done. After investigating the matter, our insurance company was able to get a refund, even though Smile Masters was claiming we owe $ 184. The insurance company had a difficult time dealing with Smile Masters and trying to obtain the records, even though they are required to do so.
My husband has since continued work on his implants at another dental office. The new dentist did a CT scan (which Smile Masters did not do, but was going to proceed with the implants) and noted that there was not enough bone added to proceed with the implants as planned. If Smile Masters installed the implants, it would not have lasted long, because of the lack of bone. We were told by another patient at Smile Masters that they were not pleased with their service also. If you go to Smile Masters, please be very cautious.

Today while eating a meatball sandwich the crown smile masters put in feel out in peaces, thanks for nothing a mere 6 months later

Unilocal won’t allow me to say what I really think. Just stay away.
Bad attitudes, and be sure to check your bill. They like to overcharge.

I wish I could give zero stars because Dr. Nourishad is terrible. He is totally disrespectful to his patients and verbally abused me when I rejected his sales pitch for full mouth reconstruction. He also forgets appointments, doesn’t show up and makes you wait for hours. I suggest looking further for a better dentist.