Pep Boys Auto Parts & Service

I was so worried my car wasn’t starting so I brought it here the closes to where I was, the soonest I walk in they help me, it was a guy name Johnny and eddy that help me right away, I didn’t have to wait. They found the problem of my car and they fix… I’m a happy camper now. Thank you Pep boys … Wohoooo

NEVER have I EVER felt so completely taken advantage of than I did yesterday while dealing with this horrible Pep Boys on Reseda in Northridge! I took my car in for a high mileage oil change and to check my air conditioner (as it had stopped working). I made a 10am appointment and dropped my car off at 9:45am and was told I would hear from someone shortly regarding the diagnosis on my air conditioner. At 1pm, I still hadn’t heard from anyone so I called them and was in formed that the bearing on my air compressor was shot and that there was a small crack in the pin on my radiator… now this is the part you need to sit down for… the cost to repair these was…$ 1980!!! Now my car is 10 years old and has 192,000 miles on it… the low bluebook value is $ 2200…so there was NO WAY I was going to spend $ 1980 to fix the car! I began to cry & that’s when I was told he could give me a 15% discount taking the repair cost to roughly $ 1700. I told him I needed a few minutes to gather myself and call him back. I called a couple of male friends (oh yea… I’m a female… which means «let’s take advantage of her» in Pep Boys eyes!!!) My friends encouraged me to not have the work done there and to ask them to just finish the oil change and let me come pick my car up. So that’s what I said when I called back 5 minutes later and I was then told by the same guy that the repairs could be done for $ 1500…so within a 5 minute period the price had come down $ 500. I said I appreciated the quote but I just wanted them to complete the oil change and I would come get my car. 3 hours later at around 4pm I still hadn’t heard from them so I called back and was told that in the process of putting the car back together the crack in the pin on the radiator was now totally broken off and they couldn’t reattach the hose to the radiator so if I attempted to drive my car home it would for sure overheat!!! I was then told it would cost me $ 600 to make the radiator repair! At which point I lost my cool and was given the service manager to speak to. I explained to him the entire ordeal and he told me he would only charge me $ 200 to repair the radiator… so again in less than 5 minutes the cost had dropped $ 400!!! WTF?! Then he told me he could give me a much better price on the air conditioner repair, but needed to call me back in 30 minutes to work up the new quote. 30 minutes later he called me back and told me he could do all the repairs for $ 1100…that’s almost $ 900 difference from the original quote (and since my car was now not drivable and I had called a couple of local mechanics to get an estimate to repair the air conditioner & radiator (I got 2 different estimates for appx $ 1000) I decided to have them do the work and was told my car would be done around noon today. At 1pm today I called to enquire about my car, only to be told they were still waiting on a part to come in and would try and have my car done today. Absolutely unacceptable and I told him so. I told him I needed to pick my car up by 5pm and he said he would call me back shortly to let me know what time it would be ready. At 4:30pm I had not heard from them, so I called again and was told my car was ready… they had just forgotten to call me. Don’t you think after every thing they’d put me through trying to take advantage of me with RIDICULOUSLY HIGH COSTS… they could’ve just called me?! When I arrived to pick up the car and go over a detailed service report, nowhere on the report was the high mileage oil change referenced! I inquired and was told they voided it on the service report in order to $ 0 out the charge… yet there were several $ 0 charges on the report, so I asked if the oil change had even been done. Of course he told me yes, so I asked that it be referenced on the report, at first he told me he couldn’t but when I said I would refuse to pay until he added it to the report (as I have an account of every service ever done on my car) he reluctantly added it to the report. As I was driving home I glanced at the oil change service sticker and realized it was the old one, which lead me to believe they in fact had NOT done the oil change. So I called them immediately to re-​inquire about the oil change and was placed on hold for several minutes only to be told some BS story that he had called the mechanic to verify the oil change had been done…(given that there services are all put into a computer it’s interesting they couldn’t just check there)! So now tomorrow I need to take my car to another mechanic to verify whether or not an oil change was actually done! CONSUMERS BE WARE… DO NOT HAVE YOUR CAR SERVICED AT THE PEP BOYS ON RESEDA IN NORTHRIDGE… unless you want to be completely ripped off and taken advantage of!

Omg everyone is so friendly and really helpful, they have the best deals ever, try them out and you guys won’t regret it because they are the best at what they do just ask for Adolfo or anyone I believe they’re all the same.

I just want everybody to know how great Sal and his crew has been. He and his crew has given my family’s 4 cars exceptional service and follow through. I used to be a Firestone Fan but the service and consideration that Sal has given me is truly old school and much appreciated.

Waited two hours for them to make a nail in tire repair only to have it fail a week later. I go back and they take 30 minutes to check me in only to tell me they can’t even give me an estimated timeframe for my tire to be looked at but said it would definitely be more than an hour. Meanwhile they’re talking about how one of their techs is on final warning for being late. Overall my impression of them is that they’re unprofessional and slow or poorly/​under-​staffed

I took my truck for a rack n pinyon to be replace: the mechanic that performed the work forgot to replace some bolt, and also forgot to bolt the camber kit and forgot to screw the sway bars they drove it to test it they said was okey but when day were coming back to the parking the truck was making this high pitch noise and I notice some bars were hanging underneath the engine compartment and notified them I was going to save $ 400. In comparison to the dealership but now I have spent $ 2000.00 correcting the damage they did because the lack of care the lack of supervision the manager is nice person his name is Salvador but my truck was neglected bad

Going on a total of 9 hours in two days to replace my front and rear brake pads… Apparently, work was not done correctly the first 5 hours they had my vehicle. Brought it back today, and they told me one of the brake pads was missing a piece that caused my brakes to shudder as I hit the breaks. So, you returned my vehicle in NOT working condition? They also told me it would just be 15 minutes of work… Day 2, going on hour 4… But that wasnt the only problem, they had to retest drive it two more times and bring it back on the lift. They gave my car back, they said it was the hardware kit that had to be replaced and is good to go. I personally took it for a test drive… Different sounding thumping every time i hit the brakes. ??? Brought it right back for ROUND 3. They could at least have some coffee in the lobby, while i wait for this complicated work on a sophisticed brake system. Seriously, I hope they are building me a flux capacitor to generate me 1.21 gigawatts of braking power as long as it is taking! Just got done, it was the tire’s air pressure?! I might have to take this to another shop just to have it inspected by someone else. 9 hours exactly, four brake pads replaced. Sal, you’ve always been a professional with me, but this was just ridiculous. Can you somehow give me my 9 hours back?

Do not use this store for services. They are extremely slow and inefficient. It takes them hours to do a simple job. In addition, their waiting room doesn’t have air conditioning and it feels like sauna. No restroom, no water, no coffee. This id very poor customer service. Go elsewhere for your auto services. I would have use no stars if I could.

Car upkeep is never fun, so I make a point to do some research prior to taking my car in.
I came in for tires. I had researched and ordered the tires on-​line, and was directed to this location where I had an appointment. When I got there, the guy behind the counter had to go check on the tires, and came back with a different tire, letting me know that they were out of the tire I came in for. He must have taken me for an idiot. He told me they were the same brand, and were comparable. The tires I had selected were for 80,000 miles, and the ones he brought out were for 40,000 miles! Was he serious? He tried selling me on these tires by telling me it was the same brand, and $ 4 cheaper. I was ready to leave, and he somehow managed to find the tires, and was going to get them delivered in the next hour. (Why do auto places love to waste your time?) I’m fairly confident that they had the tires I wanted the entire time. I came back a few hours later to get the tires installed. That guy was a joke.
The technician that installed my tires was professional and courteous. Too bad I couldn’t have worked with him. He made recommendations, and showed me what he was talking about. Because if him, I brought my car back for a follow up issue that I had been having, and he advised me on.
When I brought it back, they were again trying to sell me stuff I didn’t need. I need to find a mechanic /​car service place that I trust.

Apparently service appointments don’t matter here. Despite having an appointment was told they couldn’t get started on my car for two hours. I returned later in the week for my second appointment and left my car. 4 hours later they call me to tell me they hadn’t started and I would need to come back tomorrow. Service dept. is a joke. Only in business because it’s a chain.
Avoid if you value your time.

This is an update on our 2^nd trip to Pep Boys:
It’s Sunday night at 5:30 and the car won’t start — battery is dead
Call Pep Boys knowing they close at 6 pm
Speak with desk manager, he says come on in and we can fix your battery
We show up at 5:45. They take our car and put in a new battery
We are out of there at 6:30 so happy
This is the 2^nd time the Pep Boys staff has rescued us. They were very professional and attentive to our situation
Great jobs guys

This Pepboys has one of the worst customer service that I’ve experienced from a auto parts store. I went to return some Seafoam products that I bought to return since it wasn’t spraying as it was supposed to be, Rob that evening gave me a hard time returning even though the item says money back guarantee. They give you hard time first then return it. I don’t see the point of them giving a hard time then return the item anyways.

Got an oil
went fine… they were friendly, fast and thorough. This service 4 stars… due to it was a pain for them to honor their own circular coupon for the oil change and instead had to have them match a Firestone coupon for an oil change I already had loaded onto my phone… their coupon wouldn’t load because of their horrible wifi. Also Parts department wouldn’t honor their online prices and discounts… I had to leave and order parts online and go back to pick it up… I did just that… but ordered it to a different pepboys location because the parts department people were rude and have no idea with customer service is… they need some training. Parts department Zero stars. for an overall average this visit of 2 stars. As to be expected from this pepboys.

The worst service non airconfitioned
Non responsive help would not meet my needs
Item proved incorrectly they would not fix
The problem both men in store were not interested in assisting me
I will never return
We were in 8÷22÷15 at 1145pm
Nothing else to say I will never go back. you need to get new help and air condition the place did they not know it was 100 degrees outside! I don’t know how you make money with that unsafe and unhelpful circumstance.
Thanks for responding
Dewayne
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I just got some work done on my car and found out the service department overcharges for parts. I paid a whopping 40% more by letting the service department get my parts from their parts department. I could have walked over to their parts department, purchased the needed parts, and walked back over to service and save myself $ 150. How ridiculous is that?
When speaking to their service manager, I was told it is standard practice to charge more for parts through service. However, if a customer wanted to save money, he could have purchased the same parts in the store and walk them back over. Those were his words, from the service manager. And the best part, many customers do not know they are paying 40% more for the same exact part. I was curious and looked over my receipt and found the big price difference and now I know I just got ripped. No more Pep Boys for me… ever!!!

Ordered tires online and got a confirmed appointment to change four tires on this location. I arrived on the date and time of the appointment and one of their customer service said that they don’t have the tires I ordered. Why they confirmed my appointment if the tires were not available on that date? Asked the guy on the desk and all he can say is he doesn’t know. NO APOLOGY though. What a waste of my time. Very bad service. I don’t recommend this particular place to anybody.
Anyhow, I took my car to america’s tires. They changed my tires in less than an hour and it cost less and the most important was their customer service was terrific.

I had to get my battery replaced today and I’ve never been to a pep boys; I normally just go to the dealer to get things done on my car.
I called before and the man on the phone, known as Terrence, recognized me as soon as I walked in and was SO helpful. The mechanic, I didn’t catch his name, was also very helpful and didn’t treat me like an idiot. I run into men who will try to hike up the price on my car services only because they assume I have no idea what I’m talking about. I was pleased that they both treated me with ample respect.
The battery was almost DOUBLE the price that my mom got it for in Northern California, but it is LA. What do you expect?
Overall great experience. Give that man Terrence a raise!!!

I took my car to change the oil at this store, was the worst service I’ve ever had in my Life.
I had an appointment for 8am, took 1 hour and 15 minutes to change the oil. I never take my car there to fix at this store, and I do not recommend anyone. they do not honor the coupons.
I was very dissapointed!

Just came in to get a couple of things for my car. First and foremost, No one assisted me what so ever. I had asked a employee for a specific item and he stated to me what isle to go to and look for it myself. Really, wow what a surprise.
This location needs a make over from the exterior. The other thing about this location is you enter from the rear.
It seemed to me that the employees here are just going though their emotions. They didn’t seem happy to be working here. Its to bad
No service what so ever.
2015 Unilocal Challenge.051/100

My make a appointment online for 24.99 oil change my car all information been entered
When I get there they charge me $ 78 they said coupon not work for my car.