Hertz Rent A Car

Great customer service, great manager! Had to rent car through our insurance couple of times and these guys are the only ones we go to. Thank you for great service!

Absolutely the GREATEST experience with my car rental without a doubt. From beginning to end, Frank was beyond helpful in getting me the car I needed and explaining things to me clearly. I truly appreciate having things clearly said and not returning to surprising hidden fees as I have dealt in the past with other car rental companies (Enterprise). Thank You Frank for a pleasant, stress-​free, and great first experience with Hertz. I will definitely be returning, as well as referring family and friends. You guys are the BEST!

By far the best & ONLY car rental I’ll ever go to! Serg was beyond helpful when I got to Hertz, after getting into a car accident the day before Christmas Eve I thought I wasn’t going to find any cars available for me. Not only did he make the process painless he took care of me really well. The great thing was that the body shop my car was in was right across the street. Thank you Serg, Hertz, Statefarm & Folks Autobody! If I ever need a rental again this Hertz location is the place to go to !

I had to Rent-​A-​Car thank you Frank for the help and there was a game. Very fast & so easy.

Great customer service and very friendly! I really loved the car that was rented to me. It was perfect for all my needs. Thank you Hertz Rent a Car in Reseda! I thoroughly enjoyed the experience.

Frank from Hertz is amazing. He went the extra mile, over the span of two days, to make sure that I was satisfied with the car I was in. The first day hertz had to give me something that wasn’t at all what I wanted but on day two Frank was able to. Call around and get me in to a normal car. A++ for effort!!!

Honestly Serge was the best help ever when it came to finding a rent-​a-​car.
He went far and beyond of what I would have hoped for. I needed a rent a car with backup camera and he found it ASAP.
If you need a rent-​a-​car this is the best place to go to, and make sure you ask for Serge he will take good care of you.
I recommend Hertz corporate to send its other employees from other locations to Serge so they can be trained on how to help out a customer find what they are looking for.
I will be recommending my family and friends over to Serge.
Many Thanks,
Roman

Great experience. Serge was so helpful & made everything as simple & easy as possible. He even saved me money by asking if I had AAA.

I made a reservation to pick up a Ford Fusion from their site two weeks ago. I called two days before to make sure they could give me confirmation that it would be available. On the day that I went to pick it up another gentlemen had just driven off with it. I asked the Assistant Branch Manager who was assisting me that I had been assured that if I came early (which I did, 10 minutes after opening), that it would be available. He then checked on the computer and not only had the person I had spoken to on the phone before not taken note of our conversation and my need for the mid size vehicule but they did not have any other mid size vehicule until someone else came in and returned their vehicule. Being on a tight schedule I needed to go to another location to rent a car. Otherwise, customer service was respectful and relatively polite.

Great service!!! I’d give six stars if I could. I’ve rented from this location 5 times already and will never go anywhere else. Always a smooth transaction. Jerry is the guy you wanna see. He will go above and beyond to get you the car you need. Thanks for getting me out of a pinch yet again.

Rented here in April. SMOOTH TRANSACTION. They had the car ready to go, gave them my card, and i was off. Will go back here again. I tried the place in Chatsworth AFTER these guys… what a mistake. NEXT TIME, i will use these guys. FIVE STARS.

I got a free rental by the insurance company when I got rear-​ended. I had a pleasant experience. Everything was covered. Serge helped me out. The selection of cars wasn’t that great, but they offered me to come back for a different car later in the week (I was too lazy to go back though). The car smelled funny and the smell persisted throughout the 3 weeks I had it. Good experience overall.

Hooray! We GOT the Mini Van for the week-​end.
Clean, gassed and ready to go. Check in time was about 12 minutes. Checking back-​in was even quicker!
Thank you… Branch Manager Jerry Guiragossian for 5 star service. We will be back again soon.

Great customer service! I was a little worried about the area but the guys are great especially Frank! This is the 2^nd time I’m renting from them and it’s been great! They even helped me out with picking me up and dropping me off at my house. I have already told some of my friends that if they think about renting a car to go here!

The worst rental place I have ever been to! All the guys there will make you feel like they are helping you but it’s all a lie and a scheme ! They tell everyone they upgraded them to a car which is the same or worst ! And people believe it! We watched them for 20 minutes, which was the time we waited for our stinky car and it was just sad to see people be lied to! Also, they have excuses for everything! It’s never their fault! My car stank like fish and they said «sorry we do t drive the car so we won’t know it» ridiculously rude!

First time renting here. Was quick and easy. Serge is super cool and willing to work with my situation.

Have rented twice and both times have had great customer service and they went out of their way to get me the type of car I wanted (full size with Sirius radio). Both times they’ve picked me up and dropped me off at my mechanic whose shop is nearby. First rental was a Chevy Malibu. I’m used to driving an Audi, a luxury car that handles great, and the Malibu really impressed me. It didn’t have the full luxury I’m used to, but the handling and quiet cabin were great and the seats were very comfortable. I drove that car 3 hours to Palm Desert and was very happy and comfy. Next car was an Chevy Impala with a sunroof (bonus I wasn’t expecting!) and Sirius. Kinda feels like a car a retired person would drive or good for a large family. I think I liked the feel of the Malibu (hugs the road better) but both were very comfortable. Hertz’ employee Serge went out of his way to hold a full size with Sirius for me. For the best pricing I highly recommend signing up for Gold membership (free) with AAA. Also just google any promos and codes you can find. AAA also gets discounts on gas and Sirius and prob other add ons. I actually got 2 free rental days worth of points after my first 2 day rental with the Gold membership. Don’t know why this location has had bad reviews — my experiences have been repeatedly professional and great.

I was having some bad experiences with Avis and decided to switch to Hertz for a new experience but it came out to be worse.
First, I did have my reservation for a compact car and it clearly stated it was a «compact» car. So, I went there to pick up my car but they ran out of compact. I got upgraded to a mid-​size car; however, they charged me an extra $ 5.00 without telling me about it. Technically, if no other compact car was available at the time plus I have a reservation it should be free of charge to begin it.
To me $ 5 is nothing much but it caused me so me stress and hassles when I came back to do my travel claim which was supposed to pay for it. But no I have to pay it out of my own pocket. This is a matter of principle when it comes to business about honesty and integrity.
To top that off, there was this Hispanic kid (forgot his name) dressed with saggy pants working at the rental was constantly on his cell phone probably checking his facebook.
It is the first time and the last time I will come to this location. I hope other locaitons will have better service and be «honest.»

As bad as it gets…
Our group of 13 wanted to rent a large van for the 2013 Ojai Wine & Beer Festival.
After some online research I rsvp’d a van with Hertz via phone with their corporate office.
On the scheduled pick up date, I show up only to find that the van was never delievered AND on top of it the sales associate (forgot his name) «meant to call» me that morning…
Needless to say I was PISSED. I had 12 people depending on me and all this guy could do was offer me 2 suv’s instead of 1 which defeated the purpose of going to a WINE & BEER FESTIVAL where everyone was planning to drink! We only had 1 designated driver and that was hard enough to find. I asked to speak to a Manager and according to this guy nobody was around.
I should have called their corporate office but instead I scrambled out of there on a mission to get ahold of a van pronto! So, I called around and ENTERPRISE SAVED THE DAY!!!
Don’t bother with Hertz unless you want to hear lame excuses for their screw ups. Frankly, it’s unacceptable for a «service provider» to use the «I meant to call you» excuse as reasoning for their fk up. Just my opinion.

Cool enough for a car rental place. The owner let us upgrade for a lower fee rather than see us go somewhere else, which was smart.
I’d rent from here again.