Fidelity Locksmith

I received a notification from the new owners of fidelity locksmith, assuring me that their company policy has drastically changed. It appears that they recognize that customer service is essential and they are doing everything they can to maintain the standards expected. Therefore, I will withdraw my prior negative review in the hopes that they are as honest and reliable as they claim to be. I am sure that with new management they will do everything they can to ensure their company lives up to its name — — Fidelity.

I too was one of those that truly had an awful experience from start to finish with the old management. Idan, the new owner, reached out to me as well to make amends for my prior and unresolved complaints with the way they used to do business. I was skeptical at first but I think they have a made an honest and thorough effort to change things around over there. I am deducting one start star simply because a brand is a brand and their former management did damage to that brand by engaging in poor and deceptive business practices. Nevertheless, it sounds like an exceptional effort to right past wrongs made by Idan and his new team and to build a truly sustainable business over there now.

While I too, have been duped by this organization in the past, the new manager and owner, Idan, reached out to me regarding the issues that took place. He read my previous review and then explained how sorry he was on behalf of the company. He explained that he had taken over the company in early May, 2016. He explained he had no idea about the poor level of customer service and the extreme complaints in the past about the charges people were receiving, including myself. He further explained that he had let go of most of the employees, he has provided new training.
While this may not sound great, Idan and I were communicating about an issue I was recently having. He immediately attended to it and now everything works great.
I realize that many of us only likes to give a company and an organization a one time chance. There is so much competition in any industry.
However, I am really satisfied that Idan took the time to explain and help me with the issue. It was solved within minutes and not hours or days.
As the new owner and manager, he is obviously making every effort to make things better.
Happy I gave them another chance and I commend Idan for taking the time to reach out to me.

Overpriced. Wouldn’t give a quote over the phone. Came out and quoted $ 539 to change two lock cylinders! Probably a 20-​minute job. We said no, so they quoted $ 439. Then $ 300 when we said never mind we’ll call someone else. Then demanded a $ 29 fee just for showing up.
Got the job done by another locksmith for $ 100.

I was totally devastated when my purse was stolen out of my car while I was picking up my kid from school. My house and car keys are separate to avoid loosing pretty much my life at the same time. But having stolen my whole purse, they had access to my driver license and home address. Thankfully, I already have used David and his locksmith services before so I knew I could trust him to come and replace the locks quickly to avoid a break-​in! So I called them as soon as I realized my purse was gone. He met me at my house and replaced all my locks the same afternoon. I feel safe again, and that’s worth every penny!

This company must be ran by kids, one receptions would schedule my spot then another one would call me on the day to tell him their tech couldn’t make it, it happened 3 times. I haven’t encounter a company this incompetent!
I guess I should have checked their rating before wasting my time… it al makes sense now that I see how poorly they are rated as a company.

I’m compelled to write a review for this extremely unethical business called Fidelity Locksmith.
My experience was similar to others here, especially Diana S., in dealing with these CROOKS. Called them at a pinch since I thought I locked myself out out my residence, was told $ 19 for service charge (their Google ad promo rate) and another charge yet to be determined (this is where they get you). I tried to get a price and they wouldn’t quote one so I said ok since I was desperate, hello. Within 10 minutes, I found my key. Called them back immediately to cancel. The guy argued with me that he had already left so I must pay him. Like a crazy STALKER who refused to take no for an answer, he came anyway, arrived about 10 minutes later at my house. This was about 11PM at night. I then get NUMEROUS HARASSING CALLS FROM HIM AND BLOCKED #‘s until I gave up and paid the charges just so he would LEAVE!!!
Called the next day and spoke to the manager but she was also complicit in this, didn’t want to hear that I called back immediately to cancel.

Well, they got the job done. And in 1 hour like they said they would (middle of a business day). I needed a lock cut on a storage unit ASAP.
I didn’t mean to hire this company. I googled locksmith LA and a google ad for this website:

This was the telephone number advertised: 213−296−0390
SO I didn’t know it was Fidelity Locksmith at first because some of the locksmiths don’t answer the phone with «Hi this is Fidelity Locksmith» or «Hi my name is XYZ.» I don’t quite remember the office doing that either. When I found out it was Fidelity through the woman on the phone, I got a bit worried… but it turned out alright, quite OK actually. The people I spoke to were actually pretty nice. Jasmine at the main office was very helpful and quite patient/​nice. Ben Bugani (that’s what they said his name was) the locksmith showed up within 1 hour and did the job quickly.
The bad was that there was a LOT of confusion about who the locksmith was initially. I got calls from 2 guys saying they were the locksmith so I started getting a bit worried and didn’t give out my storage info. I just gave my info to the main office at 213−296−0390 and asked them to help me organize. I called back a few times and got the locksmith’s full name, telephone number, and locksmith license number (which I also didn’t quite bother to check). It took about 10 phone calls to Jasmine to get the above information and Jasmine was very helpful, tolerated all my questions and called me back with the info very quicly.
The process is that they say they will charge you an initial fee (for me $ 29), come out to assess the lock and the locksmith will give you a quote on the spot. At this point, you’re kinda stuck with having to pay whatever they ask because otherwise you’d have to go through the whole process again and they bothered to come out for you. I paid through the main office. Mine was $ 29 (initial fee) and $ 189 to cut the lock. So I guess $ 218 is a lot (?) but I really needed it done, right then and there. The guy showed up and got the job done in 1 hour’s time. Can’t beat that right? If it were my home or a car, I don’t know how it would’ve gone down. Mine again was a storage unit lock.
So thank you, Fidelity Locksmith. While I can understand the negative reviews, I think if you can tell people the full process upfront, instruct everyone to answer the phone with your company’s name (because I thought I was calling Locksmith Deals — maybe you’re trying to rebrand), give the right names/​telephone numbers/​license numbers of the locksmith right away, have a clearer method of payment (maybe payment online), you’ll get more stars in the end.

Absolute crap. Only quote they will give (keys locked in car) is a $ 30 service fee plus labor. 30 minutes for guy to arrive, who then quotes $ 120 to open the vehicle. It’s hard to ague when you’re already running late. Paid the $ 120 and the guy is able to pop the door in about 20 – 30 seconds. Job was done, but I was completely swindled in the price. $ 120 and he was with me for maybe five minutes total.

I just can’t even express how awful and unprofessional this place is, if I could rate negative 5 stars I would!
Got locked out of my house today, called them and they told me someone would come in 30 minutes. After 20 minutes they called me saying that it would take another 30 minutes. I got upset but because of the situation I was in I just had to agree. After waiting another 30 minutes nobody showed up, so I called them again… The guy said «I’m so sorry, I’ll call the locksmith to see where he is and I’ll cal you back». Nobody called.
After the 10^th time of calling and waiting I complained and said that I needed an ETA because this was getting ridiculous already. Said that I was tired and cold.
When I told him that I was cold he started laughing at me saying «but this is California, it’s not cold», and then said he would call me back… Well, SURPRISE… He didn’t, so I called him back and after waiting for two hours he told me he didn’t have anyone to come to my house.
Seriously, don’t even bother!

If you think 200.00 is reasonable to rekey one lock call these shysters. No checks, 20.00 extra fee for credit card. Consumer beware.

I’ve waited half an hour when the man said 15 minutes. I own a Mazda 3 2011, the man used two air pumps and one hanger like thingy to reach my lock in the drivers seat. Those two air bags and one hanger costed me 215. AND THEN I told him I have 200 and a twenty dollar bill, asked him for change and this is what he said: «well you can always tip me!»
Never ever ever ever ever ever use this company!
Worst experience ever.

I wish I could give negative stars! THIS PLACE IS AWFUL!
I started my car this morning to defog it a little around 7:30, then walked my dog around my yard to potty before I left for work. Well my car decided to lock itself while running (which it’s never done before) and my purse and house keys were inside. I called the police department and they said to call a locksmith because they don’t help with this stuff anymore. So I quickly googled locksmiths in my area, and this place showed up. I didn’t bother to read any reviews (boy did I pay for that mistake), i just saw the site said «15 minute response time» and that sounded great to me. I called them at 7:40 and said «can you please have someone here ASAP, I have to be at work at 8:30. And my car is running.» The man said «yes of course. I’ll get the closest technician to you, and someone will be there soon.»
Well the technician called me at 7:53 and said he’d be 25 minutes. So I called into work and told my boss what was going on and that I’d be at work as soon as I could. Well after waiting 30 minutes I decided to take my dog for a walk around the neighborhood since clearly the technician wouldn’t be there anytime soon. Once I got back to my house again I waited next to my car.
The technician called me at 8:30 and said he was just getting out of traffic and his GPS said he’d be at my house in 8 minutes. So I said ok and started feeling a little relieved that I wouldn’t be too late to work once this was finished.
Well the technician calls again to ask for directions to my house, and when I ask where he is, he tells me he’s next to a big empty field. That really threw me off because I don’t have any grassy fields near my house. So I gave him directions as best as I could. He thanked me and said he’d be there soon.
He calls again at 8:40 to ask if I he needed to go passed School of Infantry to get to my house (I live aboard Camp Pendleton). So I tell him no, if he’s already there then he passed my house 4 miles ago. I told him to turn around and head north towards LA and I’d be the first street on the right once he got out of the hills and into the housing area. He says thanks and he will be there soon.
At 9 am, I finally see this little white car slowly pull up my street and stop in a driveway 4 houses down the street from me, he pops his trunk and walks over to a girl asking if she needs helping getting in her car. She obviously was confused and a little scared and he turns to see me and my dog, sitting on my car that’s now been running for an hour and a half. He jumps back in his car and pulls up to my house.
Once he gets out of his car he shakes my hand and introduces himself. I was expecting a guy in a handy man jumpsuit, but instead I got some hipster looking guy in suspenders with his shirt untucked. He Pulls a slim Jim and two Blood pressure cuff looking things out of his trunk and starts fiddling with my door to prop it open. It took him maybe 30 seconds to unlock my now extremely hot car. Which my dog immediately jumps into and I turn on the AC because it’s so hot in there. Then he pulls out his cell phone and tells me it will be $ 315. I looked at him so surprised and asked «excuse me, what? $ 315 for me to wait on my sidewalk for an hour and a half, so that some stranger can unlock my door in 30 seconds? You have to be kidding. Who has that kind of money laying around for something like this?»
So he said «oh do you have kids?» When he noticed I have two car seats in the back. I said «no I’m a part time nanny. And I was supposed to be there at 8:30 this morning.» So he makes some excuse about how difficult it was to get aboard the base to help me and how early it is, and how there’s a few for needing the GPS. And he says «if you give me it all in cash I’ll waive the fees and you can just pay $ 200.» I said «I just told you I’m a part time nanny. Do you honestly think I have $ 200 in cash laying around?»
After arguing with him about how ridiculous the cost was for such a crap service, he makes it seem like he’s doing me a HUGE favor and says «I guess I’ll knock off some fees and your total will just be $ 215.» So I hand him my debit card and my credit card and tell him to split it between the two. After everything is said and done he says «you will get a receipt in your email. Try and send it into insurance and maybe you’ll get some money from them for this.» And walks to his car.
I finally leave my house at 9:10, and he was still sitting out front. I called the company and asked who handles complaints. The guy on the phone tells me customer service doesn’t come in until 10. So I complained to him anyways and told him everything and he replied with «well customer service comes in at 10 their number is blah blah blah, and you can call them In a Little bit.» Then hangs up.
So I was over an hour late for work all because I made the mistake of calling this joke of a company when I needed help.
Seriously don’t EVER use this company.

I called around at first, on behalf of one of my customers who locked their keys in the car. I get quoted $ 49 from one service and «up to $ 85 on labor… Fidelity quotes me $ 29 Service, and tells me it will definitelly not be that much. My customers happen to be from out of the country, and when they go out to meet the «locksmith» he quotes them $ 200. «just incase» it doesnt work? like seriously what kind of company is this? Luckily for him i wasnt out there, or i would have cursed him out. With that said NEVER use this «service», like everyone else said you will be RIPPED OFF. unfortunately I didnt look on Unilocal.
They have a chance of salvaging this review if they take actually take care of my customer. Their call.

This company takes advantage of people who are in a emergency by extremely overcharging them and being very coy with their «estimate». They say that they can’t give you a full price until the guy comes out but by then you are forced to pay their $ 29 fee because the guy came out. Makes no sense! Thank god I followed my gut feeling and called them back to cancel. The guy who answered the phone says no prob, but then I get harassing back to back calls from different numbers and blocked calls until I answer demanding to know why I canceled because they can charge me because they know where I am located?! Are you kidding me?! I cancelled because you are crooks!

Do Not use this company! I wish I looked at the Unilocal reviews before using Fidelity Locksmith– I would of been warned by all the complaints! I was scammed! The verbal price more than doubled when I got the bill! A previous reviewer posted contact information for the Department of Consumer Affairs– I will be calling them!

I created a Unilocal account just to post this negative review.
It’s 2am. We locked ourselves out of our apartment like a couple of fools. We called Fidelity who said they had dispatched us a technician who should arrive in about 30 minutes. I didn’t have a problem with their initial pricing so I agreed and stopped searching for other locksmiths.
2:30am rolls around and we get a call back, «Actually, ma’am, I apologize but we don’t have a technician to field your call, so you will need to call another company.» Thanks so much for telling me that the first time. Liars and cheats, these guys. Call someone else, after contacting another company we learned these prices are way higher, nearly double.

Why can’t we give 0 stars?
So, my kid locked my keys in my car last night. Shit happens. We called this sorry excuse of a company at 7:30 this morning and were told that it would be $ 29, including labor fee, depending on how long it takes the tech to open the door. Cool. We’re then told the guy would be here in 20 min. 8am rolls by and I’m like, ok. not a big deal. At 8:30 (an hour later, incase you suck at math like I do) we call and are told the tech is around the corner. Eh.ok. Cricket cricket.
Tumble weeds blowing by.
At 9:30, I call again and am told that the tech says his GPS has his right around the corner. He’ll be here in less than 5 min. UGH! I’m annoyed. First world problems, right?
30 MINUTES LATER (It’s 10 am incase you like detail)
The guy finally shows up and asks if I have a locked car door. Um, obviously. I open the garage door for him, and point him in the direction of the passenger window, which is cracked more than enough for a slim Jim***, we just don’t have a slim Jim.
(*** = remember this later)
So the guy whips out that blood pressure pump looking thing, sticks it in the door, and 30 seconds later, my door is opened. Sweet victory is mine. Until he hands me the bill. $ 278. $ 278!!! I immediately ask what’s going on, since they told us $ 29 plus labor charges depending on the time of the job. Time in question here is 30 seconds. I say I’m going to call dispatch. He says he’ll call instead. I said great, we will both call. Upon the call, random-​guy-​who-​gives-​no-​name says he’ll discount my price since I had to wait so long and for the pain. Great. New total? *drumroll please* $ 200. He says the labor charge is up to the technician.
I ask the tech what the hell is costing $ 170 for his 30 seconds of «work». He said using the pump is a liability. I said it’s a good thing their company insurance handles liability. He then said, «Oh…well I wasn’t able to get a slim jim in this door so I had to use the pump and that’s been known to break doors.» I follow this up with, «But you WERE able to use a slim jim, since that window is cracked. That’s why I said eariler, «The passenger window is cracked, we just don’t have a slim jim.» His helpful response was, «Ohhh…I apologize, ma’am.» I asked if his apology was for not listening to what I first told him, or for ripping me off. He didn’t answer me, and continued processing my credit card that I had previously handed him with my driver’s license.
Moral of the story, when this company says «It’s just $ 29, not including labor fee», their labor fee charges $ 9.23 PER SECOND. I guess my family is in the wrong business. Locksmith services is where it’s at! Bunch of ballers! Someone notify Kanye West.

This was unbelievable… Oh yeah he came in 15 mins then. I locked my keys in the car, looked on Internet w/​o researching and this guy comes out opens my door CHARGES ME $ 250 if I pay cash. told me if I used credit card I would pay more. I’m reporting this and will give update. DO NOT USE THIS SERVICE. IT TOOK HIM A SECOND TO OPEN AND TO CHARGE THAT MUCH NO WAY!!!

Never ever hire the services of this company, yes! They will be there in 30 minutes but the price they told me wasn’t the price they wanted me to pay for the service… When I try to tell the guy on the phone that the lady who picked my call up told me Around $ 75 for opening my car he was really rude and I finished paying $ 100, just call a local guy and avoid dealing with companies and charges that you dont even know where they came from!!!

This was by far the worst customer service that I have ever experienced– in anything!
The technician that came out tried to scam us, and then when we reported it to the manager, the manager complied with the scam!!!
SAVE YOURSELF. DO NOT USE THESE CROOKS.

If I could give Fidelity Locksmith a zero, I would. These people are totally out of their minds charging $ 220.00 to come to my home to get keys locked in my car — a 93 grand am. We waited an hour for someone to get here, then five minutes to do the job then tell me it is $ 220.00. The receipt given had no business name or address, and the person who did the work wrote so badly you couldn’t understand it. I called the office and argued the price and was told he would email an invoice to me which would outline the cost. I was told the price was the going rate ($ 55.00 for the service and $ 165.00 to cover the labor and «tools») and all his men are certified.
If they charge over $ 200.00 with the job I had, I cannot image what they would charge if you needed to get into your home. I believe the figures just come out of the air at the time of the on site situation.
Fidelity Locksmith seems to have many complaints (I saw too late) but still doing business. I feel sorry for the next customer that needs help. They actually argue with you on the phone — so unprofessional and definitely take advantage of people who have a situation of not being able to fix locks or retrieve keys.
I expect to pay a respectable price for any work done for me, but when you are taken advantage of in this way there just isn’t enough to say.

This locksmith WILL overcharge you for everything they can. All their website estimate are incorrect and do not accept any form of payment except cash.
Double cylinder deadbolt = $ 350
Even after contacting manager Nate, the realized they over charged for the service and will not reimburse any money.
Contact someone else as they will rip you off

Add me to the list of people who feel ripped off. Said they’d arrive in 20 min, waited over an hour on a cold night. They wouldn’t give me a quote over the phone and when they arrived said it was $ 180. They couldn’t open my front door and instead opened the garage. Well once they did that there was another door from the garage to inside that was also locked. They charged me another $ 50 to open that even though it only took them a minute or two to open. Not exaggerating. They wanted to charge me an additional $ 80 for it but I was so upset they lowered it a little. So two hours and $ 220 later they got me back into my house. I agree with the woman who said they were taking advantage of a woman, alone, in the cold, and dark. I’m still upset.

Do not use this company! They try to abuse their knowledge and will rip you off. I locked myself out of the apt (one lock, bottom handle) and they said 29.00 and the locksmith will determine how much to charge. The guy came out and proceeded to pick lock then «claimed» he has to use «another tool» to get it open Or he might have to drill the lock open. He used another tool to pull the handle down and opened the door. he never mentioned that their was an extra charge to use another tool. In total they charged 229.00. 29 to go there 90 for an «emergency» — I’m sorry what emergency it was only 8:30 am and I had the day off from work another 90 for the special tool. And 20 for «taxes». Ripoff. They are dishonest.
They deserve zero stars

See other reviews but just horrible service. Was quoted $ 29 plus a base of $ 35 labor fee. I declined other locksmiths because this was the most reasonable. When the technician finally showed up (after blaming me for not being able to follow an address and being an hour late) he said it would be $ 145. I called back and said no because the only tools he had was WD40 and a few keys, therefor would not pay so much for a labor charge. Very unprofessional business and shitty service. Can’t believe I paid $ 100 for this.

Add me to the list of ripped off customers. Wouldn’t give me a quote over the phone. When the tech arrived, he gave me 3 different quotes. The first would be picking the lock for $ 200. Then bump key for $ 255. He said I would get a discount if I paid cash. Well he picked it for $ 200, then he decided it was too fast, it only took about 20 seconds. Then he took the pick out and quit even though he had the barrel unlocked. So then he did the bump key which took about 10 seconds, made a lot of noise, and it worked. Tacked on a $ 55 service charge and told me to pay $ 310. I reminded him of the cash discount so he took off $ 20. Ripped off completely for $ 290. The only good thing I can say is that the door was unlocked quickly. But these guys are crooks.

RIP OFFF COMPANY!!! They will charge you 30 dollars just for calling out a tech and giving you an estimate. Not touching or doing a damn thing. When we decline the 140 $ to open our car cuz we left the keys inside the man demanded a 30 $ fee just to come out. And when i called and inquire the fees the woman was deceitful she didnt tell me i would still be stuck with their service fee. Adding jnsult to injury the manager calls back and said she normally sends ppl to collections for 30 dollars unpaid ydaa yadaaa but she was «kind enough» to waive it. TERRIBBLEEEEEEEEEEEEE IF I COULD GIVE 0 stars i would sadly its not an option.

All I can say is do not, absolutely, under any circumstances employ the services of this company else you will regret it absolutely!
They are a scam operation and any legitimate lock smith will attest to it.
If you want to complain please contact:
Laura M. Jestes, Enforcement Unit
Department of Consumer Affairs, Bureau of Security and Investigative Services
2420 Del Paso Road, Suite 270 | Sacramento, CA 95 834
916.575.7011 Office | 916.575.7289 Fax
email:

When you lock yourself out of your home, do not call this company!
I locked myself out of my apartment and needed to get to work. When I saw that they advertised 15 min response time I thought that was a great solution! When I called, however, they said or would take about 35−40min… Longer than I expected but it still made more sense than having my roommate drive back to let me in.
It’s now been TWO HOURS and I’m still waiting at my front door. Every time I call the technician he’s «a few minutes away». This is beyond unprofessional and nobody at the company is remotely apologetic.
I wish I could give zero stars.

WATCH OUT — The multiple reviewers who have highlighted this company’s deceptive practices are not making it up. Here’s how it works. They will make you a vague quote over the phone, to the effect that a service call costs $ 25 plus labor which «starts» at $ 35. When you ask for what an average lockpick call costs. you’re told just that: about $ 60.
When the guys shows up and picks your lock (in my case, it took exactly two minutes), you’re handed a bill for three times the quoted amount.
This company banks on the fact that you’re frazzled and so eager to get back into your house that you won’t object to this blatantly exploitative practice (The slippery word here is «starts» — and in my case, I really couldn’t see how the price could have gone too far beyond that, considering it was a two-​minute job).
Hey Fidelity Locksmith owner, if you’re reading this, do you get a sense of a pattern when dozens of people have said THE EXACT SAME THING about your company’s deceptive game here? Does that tell you there’s a serious problem with your reputation and the reputation you give to all locksmiths? Why can’t you just tell the truth about what a job costs?
Only mitigating factor: the guy who showed up to pick the lock was a nice guy.
I can’t see how this scam pays for Fidelity in the long run, as the idea of repeat business seems to be a lost idea for them and the negative Unilocal reviews are going to keep rolling in, in addition to BBB complaints. If you call them up to challenge the fee, they get super-​defensive.
AVOID!

I called Fidelity Locksmith because their website said they were local to Monrovia Ca, had a 15 minutes response time, and they were licensed and insured. I called around 5:52 at night on Monday 9÷14÷2015. I end up getting sent Get Pro Locksmith.
Fidelity told me it would take 30 minutes to get there and that it would be about $ 29, plus a service fee that they indicated was no big deal. (calling back later indicated a starting service fee of $ 35). I got a call from a locksmith a half hour later indicating he would be there in another 20 – 25 minutes. The locksmith didn’t arrive at my house until nearly 7:10 pm. A full hour+ of waiting and he came from SUN VALLEY. After looking at my lock, he told me it would be $ 179 because of the cylinder type and this was WITH A DISCOUNT for being late.
He spent 20 minutes trying my front door, and my sliding glass door, with a pickgun for nearly 20 minutes. He told me my front door would be easier to pick than my sliding door. Then, he tells me he will have to drill my front door, which he does.
I discover at the end of this exchange that he actually works for Get Pro Locksmith and NOT Fidelity.
I leave a review on Unilocal for Get Pro Locksmith indicating I am not happy about the price, and get a call immediately from the «owner» telling me that the prices are Fidelitys. I call back the Fidelity service the next day and I am told that I was charged a fair price for the level of difficulty of my cylinder even with the discount. And I am told, that even though Get Pro provided the services that they work for Fidelity.
After talking with a number of other locksmith services I am told that a 1″ Mortise Cylinder (MY CYLINDER) is standard hardware, not hard to pick, that they should never have needed a pickgun, it definitely should not have required drilling and AT MOST it should have been $ 80.00.
Thoroughly angry at this point, I call Fidelity back to give them a chance to make things right. I mistakenly thought they didn’t know what kind of cylinder it really was and that they would make it right. I inform them of the cylinder type, I tell them about the opinions I have gotten, and the quote for $ 80 AT MOST, and they try to tell me the fees are Get Pro Locksmith responsibility. I told them I had the same story from Get Pro, and that if Get Pro really worked for them they should be able to work it out. They denied I was overcharged, and denied they had any accountability for what I was charged.
*If I call a company, they shouldn’t be sending me someone else that actually works for a different company, that is ANOTHER 30 minutes away, without telling me.
*They shouldn’t take an hour+ to get to my house when their website says 15 minutes
*There is no way a standard 1″ Mortise Cylinder, that is easy to pick, should have cost MORE THAN the basic $ 29 + $ 35 dollar fee that was their base price. That is $ 179 — $ 65 a total of a $ 114 dollar difference.
I feel I was taken advantage of because I was a woman, alone, trying to get into her house late at night. Crappy crappy crappy of any business of individual. I have submitted a complaint to the Better Business Bureau regarding Fidelity, the BBB doesn’t have any record at all of Get Pro.
I don’t care whether it’s Fidelity or Get Pro, but I want a $ 100 refund.

I had to call the POLICE to REMOVE the LOCKSMITH TECH from my home. I would be careful of them. But looking at their reviews I am not the only one who has had trouble with them. I made the mistake of not checking Unilocal.While the locksmith tried to fix the lock he scratched the door, floor, and broke part of the lock and tried to call it fixed. When I tried to let him know the job was not done. He started screaming and calling me a liar. When I asked him to leave as another technician was going to finish the job he would not. This company is the reason we should have the right to bear arms. I have never wanted a gun but I never felt so threatened that I wanted one for self-​defense.
Also, the locksmith was at my house for over 4 hours to change 3 locks. Has anyone heard of a job taking that long. I wonder if the technician was even licensed? I would check with this company. I think it is also dangerous to work with a non licensed locksmith.
Ok the saga continues. I hired a new locksmith and he said, the Fidelity Locksmith did not put the lock back with all of its original parts. We found some screws on the floor.

Absolutely terrible experience across the board. I was in a jam having lost the combination to the Masterlock on my Uhaul on the day of a big move. I stupidly turned down a bunch of services wiling to do it for around $ 85 because Fidelity told me they could do it with a $ 29.99 service call «plus labor.»
When I asked repeatedly for them to define what their labor costs were, they would not. They said «it depends on the work.» To ensure that the technician do the least amount of work possible, I repeated that it was simply a small Masterlock that needed to be cut. When the technician arrived 30 minutes later, he informed me that the dispatcher had misinformed him as to the scope of work. He was under the assumption he had to cut the actual Uhaul door open and did not have the right tools which, in turn, «would affect the amount of labor involved.»
I then asked him what that labor cost would entail and only then did he inform that it would cost over $ 150 in labor alone! I pleaded with him explaining I didn’t have time to use another service so he offered to take off the service call charge and reduce the labor to $ 140. My only other option was to cancel and eat the service call charge, but, at that point, I was already late for my departure so had no choice but to accept these exorbitant prices. Moreover, despite being told I could use a Credit Card on the service, with the use of the discount the technician explained that I could only use cash. This meant i had to pay my last bit of cash and was left without anything in my pocket only minutes before I had to make a 300+ mile drive!
I called them three different times to explain my predicament afterwards in the hopes of getting my bill retroactively reduced. After having to repeat this entire story every time, all three times they promised me a call back from a manager within 48 hours in order to «resolve the issue» in the hopes of reaching some kind of compromise on a further discount. I never got a single callback. The final two times, in fact, I had to debate the customer service representative just to get promised a callback and each time they refused to allow me to talk to an actual manager myself. On my third call, in fact, I was informed that the prior two representatives hadn’t even bothered to log my complaints so there was no record of them.
DO NOT USE THIS SERVICE EVER. I am considering reporting them to the BBB for unethical and deceptive business practices in regards to their utter lack of transparency surrounding their pricing. Beyond this their customer service is abysmal.

When you lock yourself out of your house without having a backup plan you’re going to have a bad time. That’s just a fact of life. Luckily, the technician that was dispatched out to my house was professional, prompt (only took about 30 minutes to get there) and was able to pick my lock fairly quickly without damaging it. I appreciated that. I feel bad that I can’t recall his name because he was a really nice guy.
Was the bill high? Yes it was. I expected to pay about $ 150 but ended up paying $ 250. I’d probably give them a couple more stars if they could drop their rates a bit, but it’s another fact of life that locksmith services are expensive. When all is said and done I was just happy to be back in my house quickly with no damage to the lock.

WORST EXPERIENCE EVER!!!
RUN AWAY!!!
Quoted $ 30 to open a LOCKED FRONT door for my Daughter. Arrived and then tried to charge $ 160. Filing a complaint with the BBB and others now.

Wow, terrible, terrible experience.
My tenant called this locksmith because she was locked out of the house. She also had them rekey a couple locks in the house so they all share the same key. When she showed me the bill, it was pretty shocking.
The problem with this company is they prey on people when they’re vulnerable and ignorant. In this case, they wrote a bunch of stuff on the invoice that — quite literally — makes no sense to anyone who knows how locksmithing works. The TOTAL trip charge for any local locksmith is $ 60-​$ 75. They charged $ 210 («trip charge» plus «lockout fee»). The cost to pick a lock from anyone local is $ 15-​$ 25. They charged $ 50. The cost to rekey is ~$ 20 from anyone local. Their total cost was about $ 90 each.
If you want to charge exorbitant fees, that’s your right. But, I would recommend everyone exercise their rights as well to avoid scummy business practices like this. Don’t call any locksmith that has a toll-​free number, and definitely DON’T call Fidelity Locksmith.

First off, the only reviews on this company that are higher than 1, are bogus. This company is a scam. I am filing a complaint with consumer affairs also. If you notice the people that gave it 5 stars, they are not Unilocal users. Most of them only have one review.
I bought a new house that has 9 doors to be re keyed. They were very vague on price, but I had so much going on with the new house that I didn’t use Unilocal,BIG mistake. The locksmith showed up 45 minutes late. He was supposed to be there at 11:30 am and showed up at 12:15. This guy didn’t leave until 9pm!!! And didn’t finish the job. He told me he would come back and finish the next day and I needed to pay the full amount right then. I still didn’t know the full cost because he said he had to add it up every time I asked them. Kinda of on me because I also get a concert price before any work is done and didn’t because I had so much going on. I told him no way I would pay full amount. I agreed to pay half and the balance at the end of the job. He told me the total was $ 727. Whaaaaaaaaattt! Never paid even close to this much for locksmith work.
He was supposed to show up at 8:30 the next morning. I got back to the house at 7:30 and had a chance to look at his work with daylight. He had mismatched knobs on some doors, missing screws right on the front of the door. Unbelievable! I told them I didn’t want them back at the house. I am disputing the credit card charge since this asshole Nick, just tells me he’s sorry, but hasn’t reversed the charges yet. Won’t call me back either. He will not get paid though.
I have researched this company and they are definitely a SCAM. I found ther location, which is not even a store front. May have to pay him a visit.
Just one other thing, the locksmith they sent was driving his personal car and is not a licensed locksmith.
BEWARE!

This is a SCAM. Classic bait and switch. You’ll get one quote over the phone, then get charged 3 X more at the completion of the job. All credit card transactions are done over the phone, which is sketchy in itself.
They also somehow manipulate Google to show that they are local, when they are in fact not. I believe they use other names such as Long Beach Locksmith who use similar tactics.
AVOID.