Wells Fargo Bank

I have never seen a $ 3 ATM fee for a foreign card holder. Unfortunately my bank doesn’t exist south of NJ and I was light on cash.
The saying goes «Any port in a storm», but next time I’ll know to avoid this port of call by getting cash before I leave home.

I’ve had several experiences here, culminating in a mixture of good and poor customer service.
The drive through is always pleasant, friendly and professional, 5-​star service, but walk inside and it’s a completely different ballgame on the opposite end of the spectrum.
The only time I go inside is to resolve more complicated issues. I’ll spend more time with a frustrated supervisor who isn’t trained up on my issue than is really necessary. Poor customer service results from uninformed staff, including management. This was painfully true with the conversion from Wachovia to Wells Fargo.
Unlike other banks, the local branches are not allowed to service any of the commercial products, but nobody finds that out until I get there and spend an hour trying to resolve an issue that has to be resolved via telephone and FedEx with someone somewhere on the left coast. Again, time wasted because the staff is uniformed about what they are not able to service.