The UPS Store

I’ve used this location when I’m in Renton several times and I’ve always been happy with my experience. I’ve been helped by both the owner and employees; all were friendly and very professional. Several times I’ve had large or bulky items and they’ve came out to my car to help get the items inside. I think the prices are very reasonable especially considering that the post office has a limited variety of sizes when it comes to boxes. If you don’t want to pay to have your items packed (I thought prices for this service were also very reasonable), they have a pretty good selection of packing supplies for sale at the store; again prices are very reasonable. A nice bonus… they have a great collection of greeting cards. I’ve only used mailing/​shipping services but check their website; I understand they have several other services available. Parking is great! I’ve always been able to park right in front of the store; much appreciated when juggling bulky items. Nice location if you need to run errands; several other businesses and restaurants in the area.

We have been using this UPS store for several years. We have a mailbox with the 24 hour access option. We use the mailbox for business and have all of our packages delivered here. The peace-​of-​mind we get from knowing that our packages will be safe is well-​worth the mailbox rental.
Also, the owner and staff will take the time and effort to get to know you. They always greet you by name when you come in and bye when you leave.
Recently we had a shipping emergency that had to be handled while we were out of town. I was able to call the store and speak directly with the owner. Together we figured out a way to handle the issue even though we were unavailable.

$ 48 to pack a computer. Not even to ship it? You’re out of your mind.
$ 85 to ship it? No thank you.
The dude who works there is very short, not customer service savvy.
But the girl is very nice. Smiles a lot and friendly.

Quick, friendly, efficient everything a ups should be. I had to mail off a few things and it wasn’t all packaged up and they took care of it for me. I was in and out in no time.

I had two large boxes with return labels and the store staff saw me struggling with the boxes and helped me move them inside. All done with a smile and they even taped up the boxes for me. Great service!

The owner of this particular UPS store also owns the one in Renton (Petrovitsky). He is one of the biggest jerks that I have met. Commanding and condescending. I went to this UPS store in hopes of having a notary sign a couple of my paperwork. The first thing the owner said when I entered the store was, «What do you want?» Seriously? Need to learn some customer service. When I asked that I need a notary to sign my paperwork, he proceeded to tell me, «Well, do you see anyone else in the store? It’s just me. So you have to come back at 3pm when another person comes in for their shift.» Okay, if you are short staff, then hire more people Mr. Cheap-​o. I then told him, «I’ll be back at 3pm.» Either he has a mental problem or whatever, he then proceeded to get pissed off at me and said, «Well, you can drive to my other store at Petrovitsky to have your paperwork notarized.» I kept on telling him it was no problem for me to wait since I can head over to Fred Meyer for some grocery shopping. He kept on raising his voice and getting pissed off over nothing. I actually took his advice and did head over to his other store and had a better experience with his other employees. Avoid this store or the other store with the OWNER. The owner’s name is Ti Vuong.

Avoid this store at all costs — go to one of the other stores in Renton if you have to! I have had UPS Store boxes in Maryland, PA, New Jersey, Minnesota and in Seattle, WA. This store provided me with the worst experience I have EVER had with a UPS Store. I moved into the area from the east coast. I move a lot due to work. I always get a UPS store box when I move into a city and have my mail forwarded their because they are so efficient at getting my mail to me and they don’t complain like the postal service does if mail builds up in the box. Anyway, I had a dispute with the store over their acceptance of a form of identification and their rejection of that form a few weeks later. I canceled the box before 30 days had passed. I prepaid for the year. They refused to give me back any money at all even though I had paid for an entire year. The store even refused to refund the key charge. They also wrote notes on my actual mail instead of leaving a note on a post-​it-​note or something in the box. I started a business after opening the box and the store told me that they wouldn’t accept mail for it unless I gave them a business license for it. What? I have never had that happen! The whole situation just reflected poor care for the customer. I opened another box at another UPS store and haven’t had any issues at the new store. Avoid this store if you need a box. It just isn’t worth it.