The Reserve Apartments

Stayed at the reserve for a year. The office staff are super helpful and friendly. The complex is making strides to improve so the gym was out of commission the majority of the fall/​winter. They got the awful smell fixed from the trash rooms and the security is spot on. Perfect location. Never hardly saw my neighbors and my apartment (5^th floor) was one of the quietest places in the building. One thing they could improve is to have higher ceilings in the elevators to support larger furniture and a more central place for mail pickup. I would also suggest longer elevator reservation timeframes for 2 bedroom moves.
Beware of impatient thieves for the elevator on move day. They will steal the elevator key and you are stuck with paying for it.
Overall great place to live if you can afford it.

They lost my glowing review and 5 stars once I saw that $ 600 move out fee for a CLEAN STUDIO apartment. $ 170 for one piece of carpet «cleaning»?
Rent drastically hikes at the end of each lease. Per the market or not, it’s absolutely ridiculous and ultimately was the reason we decided the «luxury» was no longer worth it. Upon move in, they had a pretty amazing gym, also accompanied by a Cabana, unfortunately not 24hours, and lastly a 24 hour business center. The added luxury that attracted us originally and made us feel complete and at home. There was a coffee and tea bar you could access, as well as water when needed. There was a screen for package arrivals, a place to sit and enjoy the view, and a board for entrepreneurs to share their businesses. Albeit, the «business center» was equipped with old school 1990s computers and software, iffy connection, and a non reliable printer with a non existent fax machine, but it did the job. Fast forward, without warning or vote, all this was taken away from us with a promise for a new and improved gym. For about 7 – 8 months we were without a gym, without access to the front area for guests and deliveries, and without a business center. But encouraged to email the staff our documents, and come in the office to fax. What they also failed to mention, was that they were offering secret LA fitness gym memberships temporarily to those who squawked. It was only because of a fellow resident did I know this, and was almost denied when I inquired, but someone in the office made an exception. They ended up offering it to the remainder of the residents I’m assuming when word got out. Fast forward and we get constant notices saying our new «gym» is almost complete. More waiting (1 – 2 months), and it’s finally here. New and ritzy. Two sided, a whole bunch of gym, but no business center. We ask and they say it will be built in a few months in the office, which closes at 6? Nice gym but so much of it! If I needed that much gym, I’d just join LA fitness across the street. A bit overwhelming especially with the removal of such luxuries we had before. Now, there is nowhere to sit and enjoy a view, or meet and visit with friends, or accept deliveries. If you catch the cabana before lock you out, good luck. And after opening the new cabana, they shut it down again for a month for new repairs. They have now shut down the office for their repairs, and have allowed public access for potential renters onto the first floor. A decision we also did not like nor feel comfortable with. In regards to delivery, It is a PAIN, for anyone to come into the building and to leave. They are lost, and sometimes can’t get out of the building. And without that main elevator access it was a pain. Even using the phone box for guest was pointless because you have to escort them out. On that note, you have to key fob in and out, which is very slow and very annoying. Good luck in an emergency. Elevators, slow as molasses, constantly down without notice, and with no access to the first floor by stairs, it’s gated and blocked, you are FORCED to use the elevator. Good luck having any emergency again. They can’t get to you. The maintenance staff is extremely rude, and will ride in the elevator with you, glare at you, and not speak. With a customer service background, I assume you always speak to the customer no matter what position you are in, and at least bid them good day. It would also be nice to hold the elevator for them should you see them struggling with packages rather than run to it and hop on it for yourself. Only one older Hispanic woman who used to clean the hallway and vacuum used to smile and speak to me. Unfortunately the vacuuming and cleaning stopped happening. Very dog friendly, ANY size accepted which was gross sharing elevators with pee and feces. Fire Alarm is deafening loud, and can go off at any moment, with no warning, (obvs that is your warning) but there is never a clear emergency, it just goes and goes causing residents to flee their apartment into the cold. Super annoying and inconvenient. Do not get a pool view unless you enjoy occasional porn, and the constant noise of the inconsiderate ghetto swine who want to get in there and chat it up all night. For as much as you pay, security should be there to watch this. Especially in the instant that kid goons found access into our area one night, ran through our halls giggling, and helped themselves to our hot tub. Why the pool and hot tub aren’t covered in Seattle (Rainy) WA, I’ll never know… Parking, is extremely tight. I was given a compact space for a midsized vehicle. Not very smart or efficient. Our saving grace has been that our parking neighbor is never there, and I’m pretty agile and able to back in or pull in every night. Save yourself time and money! DO NOT MOVE HERE PLEASE!!! Not enough «Luxury» in the world costs $ 1600+ a month for a mediocre studio. This is not Bellevue or California…

I felt compelled to leave a review for The Reserve after renting there for a year. I, like many renters, used Unilocal to research apartments before settling on this one. The reviews I read mostly seemed to complain about fellow renters, not the business itself, which seems silly.
After my year at The Reserve I can say I had nearly zero complaints or issues. The staff were all very friendly and the apartments are kept in good condition. The amenities were well taken care of and the area surrounding the apartment is fantastic.
If you’re worried about your neighbors occasionally not being amazing, then you should probably not bother renting. It’s unfair to dock a place of business because your fellow patrons aren’t up to your standards.
My only semi-​complaint is the price hike after a 12 month lease. This is, sadly, common for the area. So be prepared for that.
I was happy at The Reserve and I bet you will be too.

Raised rent 12%+ after 6 month lease was up!!! After another 6 months rent went up by less but was charging hundreds more than what a similar apartment was listing for.
Dog shit in the hallways and parking garage. That says more to type of people that live there.
Glad to be out of there!!!

Garbage, the staff is rude racist, and pathetic on security, I told them that someone in the hallway just asked if I wanted to buy drugs, and she made in clear that she didn’t care and state, «so what’s the problem, what do you want me to do about it.» After moving out they lied about me owing them money, I paid anyway, then they sent another amount to a collection agency without notifying me of more expenses. This is not the way to run a business. I give them another star just because of the location, but even that is falling off, most places are starting to leave the landing because most people who live their don’t go there for any of the conveniences on the landing accept for the pizza, and beer, maybe. My vehicle was both broken into, and damaged in the same month.

Ok so at the end of my last review I said we’d probably renew. We didn’t. We ended up buying a condo instead and moving out. I wanted to update my review regarding the move out process.
It was pretty easy. I submitted on their resident portal that we wanted to move out (at least 20 days notice required) then we stopped by the office a day or two later to sign the move out paperwork. They gave us a sheet of stuff to clean (standard procedure) and that’s what we followed for our move out cleaning.
My boyfriend and I hate deep cleaning apartments. It’s takes forever! That being said, we both know that we if don’t do it, we’ll likely end up owing money. We put in about 3 – 4 hours of cleaning time following their cleaning sheet and making sure we got everything on the list, including cleaning behind the fridge and the range.
We ended up getting some money back. The only thing we couldn’t do and the apartment people did for our move out was shampoo the carpet (no stains that we saw). Not bad for 2 lazy people with a cat! :)

Been here for over a year and all I can say is «the location is just awesome» you are next to the freeway without the free way noise, lots of restaurants, and of course the amazing Target. Everything is walking distance which is convenient. As for the apartment itself, it’s just mediocre.
I am on the first floor which is really good for me after discovering the elavator is slow as a turtle with a broken leg. So taking the stairs is something I do everyday, just sucks for those who are on the higher floors. Now to my favorite part, the laundry machines. Seriously, with the rent so high can they at least update the machines. The washer I can put up with but the dryer is shitty as heck and let me explain why: a normal load would literally take about an hour and a half to dry, no joke. So I would have to always cut my «normal» load in half, think of the time and water I wasted. Trust me that half load would still take an hour to dry. Also there is this surprising part when u open the dryer and all these lint starts to fly everywhere and not to mention large clumps of it all over the clothes.
As for all the reviews about the office staff, I agreed 100%. For starter, they should put on a smile when people go up there to pick up their packages. Don’t assume we are there to file a complaint, we are there to pick up our packages, so calm down. Maybe after putting on a smile let’s work on the greeting. It’s not hard to ask «hi, how may I help you today.»
Parking, well parking sucks. I drive an SUV so on my left is this SUV that doesn’t belong there and on my right is the large concrete pole. Always breaking a sweat trying to park because its kind of tiny… or maybe I just suck at parking.
One more thing, I see that the management are replying to these comments… well stop apologizing and try working on improving your staffs attitude. With all these comments about ur staff, it’s a bit embarrassing. Don’t u think?

It appears that my review was removed so I will try this again. So many things to say about this place. Looks beautiful on the outside but internally is a whole different story. They have incredibly rude, unfriendly and unhelpful staff. Sidney specifically is downright disrespectful and acts like she is too good for anyone who walks in. The few times interactions I have had with her are less than pleasant to say the least and every time I walk away asking myself how she is still employed here. She is much more concerned with being on her cell phone or how she looks than actually caring about what the people in front of her have to say. She is obviously in the wrong industry where customer service is paramount and she refuses to make any attempt at being kind or helping residents. I am glad to see the old manager and assistant manager go as well. Although they were not as dreadful as Sidney, they were nothing to give praise about either. Hopefully she will be the next piece taken out.

Question: What does it take to turn away a $ 22K + business?
Answer: Absolutely nothing… literally do nothing. Not return phone calls or emails.
I was moving to the area and was referred to this location by my new boss. I need to secure an apartment quickly. I was willing to rent sight-​unseen. I was literally and figuratively the easiest customer. But alas — that still didn’t matter.
I reached out 8 times to the leasing office (phone/​email) and only 3 of my out reach was returned/​acknowledged. I thought to myself — if they are treating me this way a potential resident before hand — how will I be treated when I am locked in a 12 month lease. I do hope the person I was dealing with is no longer there… I have seen her name a couple of times on here and the feed back were not positive as well.

Security there in non-​existant. I have been broken into twice in less than 2 years of living here. They are aware of the problem, but have yet to offer a solution. It will cost you too much to live here once you factor in repairs, insurance companies, tow trucks, and rental cars.
I do NOT recommend living here.

This was a pretty hard one to rate. On one hand, the apartments are great, extremely clean and professional when we moved in, the Elese in the leasing office is a god send, not only extremely helpful and knowledgeable but will go above and beyond to help you any way she can. She would be the reason i gave 4 stars instead of 3 stars. The apartments are pretty typical, cheap carpet, the cabinets are half way decent, one thing i would note and i can only say this for our unit, but it was unbearably hot all the time. During winter this was great as we had virtually no electricity use to heat our home, however in summer it was so hot i spent as much time away from the apartment as possible. Parking is small and frustrating, but all in all it wasn’t a bad place to live. A little pricey but the location is phenomenal. Just my .02 cents.
(If anyone from the reserve/​fairfield reads this, Elese deserves a raise… I dont care how much she makes already, she deserves more LOL The absolute best person to deal with i have ever met!)

Some redhead named Sydney was the leasing agent. EXTREMELY RUDE, if u are rude to potential customers, I can only imagine how residents are treated. The reviews aren’t lying. She didn’t even show the amenities, and rushed us out. I asked about dog poop, and she said, «We can’t control residents». For 1400+, b**ch you better figure out how to! Also, it was stifling hot and stuffy in the hallways and units!!! I know Seattle doesn’t get much summer, but no a/​c at all? I’ve looked at other communities who STILL had a/​c! I don’t see how that’s fair seeing how much they charge! I also noticed residents with open doors and windows, with no screens. Staff, snooty and too rude, apartments, too expensive and poor quality… I will DEFINITELY pass!

I guess we have to write review with the stars, then A star is only for the location!!!
After 10 days being here, still haven’t sort out all problems they have with the management (a whole list can be provided if you’re interested). I’ve lived in a few apartment complexes throughout the years, this has been the hardest one to deal with. Definitely would NOT want any of my friends to have this kind of experience. Just cross my fingers, that I will finally be able to stay in peace before my time off from work is over. Wish me luck!

Pro’s
· Location to necessary shopping and great eateries, bars and work
· Location to the highways and local transportation
· Spacious floor plans
· Close to the airport (my friend travels with work)
· Free garage parking
· Great area (low crime)
· Swimming pool and spa (Clean now because the place is new)
· Pet friendly
· Fitness center
· Washer and dryer in all apartments
·
Cons
· Expensive (593 sq ft for around $ 1,000 per month)
· Sometimes hard to find an open spot in the garage if you get home too late
· Large pet deposit
· Electric fireplace (I prefer wood burning)
Summary–
My friend has lived here since just after they opened and he seems very happy with the apartments. The only downside I can see is the rent, but since he is single (smarter than I was w/​psycho EX GF), it isn’t a problem for him. It is a beautiful complex and I like the fact that he has a garage. His apartment is huge and he has a lot of amenities. He seems to enjoy living here as he is close to places like the Movie theater, Lowes, Frys, Jimmy Johns, Target, Vino’s and The Rock Pizza.
There is also a sister property right next to this one called the Sanctuary and this is why the parking garage is full because both complexes share the garage. Both complexes are very modern and very nice.
If I wanted to toss about $ 1500 per month out the window on a 2br/​2 bath apartment, I would look into getting a house instead.

The staffs friendliness needs severe improvement. From paying rent to picking up packages, I’ve had nothing but arguments. Don’t even try to pay rent online. It’s a scam. They say they take your payment but then tell you 5 days later they never received it. Not to mention the crime, car theft, break-​ins and assault at this place. Seeing the cops here isn’t an unusual thing. So much so that they have their own key fob to get in to the «secure» building whenever they need to.

BEWARE OF WATER CHARGES. When I rented the apartment management told me to expect roughly $ 25 a month for water and trash. I have had 3bd/​2ba houses in Arizona where water and trash was $ 150/​mo. My first full bill here arrived and it’s a whopping $ 77 for water and trash. I am one person living in a 750 sq. ft. apartment. Be prepared to pay BIG TIME.
I was cautious after reading negative reviews but I can assure you I’ve not had those experiences. The office staff has remained friendly and helpful after moving in, but then I pay my rent on time so maybe the whiners were having problems with that. Maintenance requests are promptly filled, and my 2 cats actually like the guys who work there. The trash rooms are NOT stinky like others have said. In fact, they are kept quite clean. The door does kind of ‘thud’ closed so I definitely wouldn’t want the unit adjacent to the trash room. I’m across the hall and 2 doors down and have no issues. You can hear people’s TVs and such from the hallways, but not from inside your apartment. You will hear the person above you walking on the non-​carpet surfaces (entry, bath, and kitchen) but that’s pretty standard for living in an apartment. I haven’t had an issue with the parking garage. It’s pretty simple: don’t leave stuff in your car and nobody has a reason to break into it.
I LOVE that I can walk to dinner and movies and I do it all the time. It’s also very helpful to have the urgent care because you KNOW you hate driving to the doctor when you are sick. I also enjoy being close to the highway and work.
The apartments are spacious and the tub is lovely. The bathrooms are unusally wide, but I suspect that is because the places are designed to be wheelchair accessible. The halls are kept clean and I have had no issues with any neighbors.
I quickly tired of dragging groceries upstairs and bought a cart that I keep in my car. I highly recommend that!
I have a few complaints: 1) I was moving in from out of state and paid $ 40 to overnight my keys, but they sent me the wrong keys. If they hadn’t been open when I arrived, I would have had to go to a hotel after 4 days in a car with my 2 cats. Don’t depend on that if you are moving in from out of state. 2) It’s very difficult to find your parking spot because there are no signs pointing you in the right direction so make sure you get them to show you where it is. The spaces are very small so it can be difficult sometimes. I’ve noticed a guy with a large truck has two spaces. 3) I did not get to tour my apartment when I was househunting because it was occupied and there was an ugly accent wall they didn’t tell me about. Make sure you ask (it was promptly repainted at my request). 4) You will not be able to get a garbage can under the sink, so plan on having a garbage can out in the open (2 if you recycle). 5) The diswashers are small so plan on running them often. 6) The sink is WICKED shallow. If you have expensive pans that you hand wash, it will be a challenge. 7) The refrigerator is also ‘apartment sized’ so it fills up quickly. 8) There are only 3 drawers in the kitchen so think about that (one for flatware, one for kitchen utensils, then you have to choose between using the third for linens, foil and such, or a junk drawer). 9) No medicine cabinet (is this a WA thing?). 10) The kitchen cabinet surace will peel off if you use the stove top without running the vent, so plan on running that every time you cook. 11) The elevator that will take you to the mailboxes is also the ‘moving elevator’, so it’s frequently under key control and not available, so make sure you can find the mailboxes from another elevator in the parking garage.
All in all, it’s a very nice place to live, just a few awkward things you need to adjust to.

I lived here for almost 6 months and had to move because of work purposes. All the time that I lived here was great, I was very worried before moving in when I read some negative reviews online like break in to garage etc. but as long as I lived I had no issues. The garage was nice and secure. The neighbors were nice and courteous. Eventhough this is a pet friendly community but people always had there dogs on leash so no issues there either.
The apartments were nice, quite clean. The management is honest I only paid what I was told nothing more nothing less.
Kitchen is beautiful granite counter tops, nice high ceiling and stainless steel GE appliances.
The décor is very upscale the apartments are beautiful and cozy. The lounge is superb and the grills + pool side is just beautiful. I miss the lake behind the apartments and the shops at the landing as well. Spend some of my best days here. On clear day you can even see Mt. Rainer.
Oh and the move in process is really fast, it only took me an hour to get the paperwork done and move in, I was so glad that I did not had to spend any money on hotels after driving all the way from east coast.

I was between 4 and 5 stars for this one. It’s definitely my favorite place to live but it’s not perfect — I guess no where can be but there are a few cons which is why I gave 4 stars.
The location is great. It’s literally like a minute from the freeway, and it’s part of the Landing so you need to go to Target, it’s right across the street. Dinner? There’s so many places in walking distance, as well as the movies, the gym, AT&T, there’s a dentist, Valley Medical Urgent Care, Dicks, Marshall’s, etc…
Our parking stall was right by the elevator so it was always so convenient for us when going anywhere.
The units are very nice. I’ll upload a couple pictures later. We had no problems living there and it was so much better than the walk-​up we moved from off of Petrovitsky.
We had all really nice neighbors. No on was loud, never heard yelling, stomping or dogs barking. It was quiet. The only time I ever got annoyed was one night that there was a couple getting intimate and the lady was extremely vocal to the point where she was obviously trying to let everyone here them. It’s funny when I think about it now (unless you have kids, then that would be awkward). But it only happened once, and we lived on the inside so all the units faced the inside of a little «court yard-​ish» area, where things would echo.
The fake fireplace looked really realistic and I loved that. It was all electric.
The stackable washer/​dryer in unit was a great size and I like that in our layout it was located between our room and bathroom, right across from our huge walk-​in closet.
There was a LOT of storage space as well.
The only cons I have are:
1. The elevators are slow (but I got over it).
2. The parking garage door is often left open, or people follow other in (which still isn’t a big deal to me but I know it pissed off a lot of people).
3. It’s a little on the pricier side (but you get what you pay for).
4. The visitor parking is taken over by residents who have multiple cars and don’t want to pay for an extra stall. That was annoying as I once had friends over and they ended up waiting for someone to leave to get a stall.
We only lived here for a few months before my husband got stationed in Cali, but if I ever move back to Renton, I’d live here again!

I am writing this review to warn others about the terrible and I mean terrible management. The manager of the reserve is condescending, aggressive and very VERY defensive.
Long story short… Me and my boyfriend were one day from move in and decided to cancel our application. We lost some money but am I glad we decided to not move in. We came in to discuss a few concerns we had with the rent price. No one clearly discussed the price as well as the protocol for the apartment. We were told two days prior to moving in we needed renters insurance etc. Not telling us exactly what is needed. There was no clarity.
The price we were told of the apartment was not the price of the apartment when we were going to sign the lease. Telling us it was 1099 and changing it later. They jacked up the price about 70 dollars plus the ridiculous prorate fee of $ 883. That was almost a full amount rent for only half a month. My boyfriend and I just wanted to discuss our concerns and needed an explanation over the prices.
What I can say is that the manager, first of all had no decency to introduce herself. Very defensive, rude, condescending, doesn’t know how to talk to people, JUST completely unprofessional! It seems if you have an issue you will not be able to take it up with management. This fool can’t handle anything.
It is important to let others know what kind of team works here. They will try and take advantage of you, taking as much money as they can.
Get off the power trip, you’re awful and you know it. Yelling at us how she can change the price of the apartment as she pleases. What the hell is that! Telling us it’s a business. It’s a business with no business moral codes. Customer service my ass. The customer is always right you bungling fool.
I warn others, yes it’s a beautiful apartment with nice amenities don’t be lured into that. Don’t move into a place with incompetent human beings running it. Your asking for trouble.
Beware of the Manager!!!

The most luxurious apartment in the northwest. Hands down lol.