Sam’s Club

Member services supervisor argued with me about returning 2 boxes of flooring totaling 60 dollars and then was forced to take store credit because i couldn’t find my receipt. I know that they can look it up and put it back on the card just as they have done in the past. It’s not as if I abuse returns there either. I would never be treated the way I was treated here (like a criminal) at any costco that I have ever been to. I’ve been a member of sams club for years and I’ve spent tons of money there. Apparently it’s worth it to lose good memberships over 60 dollars. I’ve just cancelled mine.

The Sams Club in Auburn, WA seems better then this one IMO, the Auburn one seems bigger and has more things then the Renton store.
Plus hard to find help here! I will most likely just go to the Auburn one, and I cant recommend the Renton Sam Club.

The deluxe pizza is so good. Reasonable price for a good pizza. Domino’s pizza is expensive and not that tasty.

This is a review for the meat department. I bought $ 30 worth of 3 bone beef short ribs cut flanked style. They display the pieces that have decent marbling on top and then the bottom 2 rows of the tray have pieces just 50% fat that are barely edible. Very shady practice.

Yeah I gave it three stars in the past mostly because the optometry people are awesome and it’s a pretty good wholesale store; good bulks for an affordable price. The location is convenient.
But I can’t leave it at three anymore. Their customer service is horrible. My mom wanted to buy a camera and we had 5 ladies «helping» us out (they were really pointing fingers trying to get someone else to help us). They were chatting about their lunch break and etc. WHILE helping us, totally ignoring us. They have a stand offish attitude and I don’t think they like helping people at all!
The food court people drew the line. I asked for a water cup along with my churro, so the lady pulls one out to give to me. But after seeing how small it was, I decided to go ahead and buy a regular drink fountain cup. And I was already expecting subpar service so I was trying to be extra polite in hopes for reciprocity… Nope. The lady scoffs/​chuckles/​laughs whatever IN MY FACE, hands it to me, and walks off and has someone else ring me up as she gets my churro I guess. Whaaaaat is so funny about a drink cup?! The ladies here rude and they don’t care.
The service here is crap. I think I’ll get a Costco membership in the future. Who cares about convenience at this point if your patronage is a joke to them.

Going into the store isn’t bad, but when you want to order pallets of product dealing with this Sam’s Club is a just an awful time. I have sat on the hold on the phone for a combined time of 3.5 hours. Do yourself a favor just call the bakery, these people will go find the right person for you. Everyone else just transfers you to get you off the phone .
I’m only trying to spend around $ 10,000.00 with you. Order my stuff and return a call. It really cant be that hard.

I love that I’ve never had to wait more than 5 – 10 minutes to check out here, and that I don’t have to get in fist fights over parking spots! I used to go to Costco, ever since my parents brought me there as a toddler. I loved their samples. I joined Sam’s Club in 2013 on a Living Social deal and seriously have not been back to Costco since! Not only are they conveniently located one block from where I work, they have pretty much the same stuff as Costco, but they are never really packed busy to the point I want to abandon a cart full of groceries!
Don’t even get me started on the samples, my kids come here to eat full meals. Some of their samples come on little plates! Not just those tiny little cups. They are limited as to when they serve them, and I haven’t figured it out yet since when I come here, I usually do a quick run in and out under 10 minutes.
I went yesterday for Swifter refills and contact solution, which were on opposite sides of stores, so that took me almost 15 minutes from when I walked in to when I walked out. Little longer than usual. I just noticed they had self checkout too, which was empty. Gave it a try, worked perfectly!
Good selection of frozen foods, dry foods, meats, veggies, fruits (I’ve consistently found bagged ones are not fresh though) and other household stuff. Store is always clean and well stocked.

Like Costco Kirkland/​Issaquah, but different… better, and a cheaper. Parking is much easier than Costco. You don’t have to drive up and down every lot to check… or wait.
Inside is easier to maneuver around with their large shopping carts. The aisles are wide enough to cater dual shopping cart ways. They have a nice food court that is reasonably priced. I don’t expect a 5-​star ordeal nor something that’s cooked to perfection like Red Robbins or Cheesecake Factory– it is Sam’s Club. That being said, I love their supreme pizza.
Of course there will be people heckling you to buy their special product (tv, health supplement, etc). You’ll see that in Costco except in Costco you’ll have to go through a sea of people just to hear their promotion.
Like in Walmart, Sam’s Club is no different when in it comes to product organization and price displays. Depending on the time of day you waltz in here you might be amazed that the place is so damnn organized. Like OMGSHHH that price for realz?! While at other timez they can be messy and their prices may not be truez. But that’s Walmart for you. If you expect organization, true honest pricing, amazing customer service, cashiers on every corner then I highly suggest that you save your hard earned money and time to invest it in a Costco membership, seriously.
Only con is their checkouts can take some timeee. But then again, it is technically a wholesale Walmart. So, I’m not expecting some kind of Costco or Toyota of Bellevue customer service that aims to keep their customers 110% peachy. It is a Walmart, so their service will be crappy.

Whats the deal with this place. Every time I go in they only have two checkouts open, and the people working them are slow are snails.
The last time I went in the lines were so long and the supervisors could care less. But they did open a third check out to serve their employees that were behind me and other costumers, how rude, Way to go Nadia, presuming a supervisor that thought it was a good idea to do that in from of all those people. Brilliant!

When I can get gas at almost $ 1 per gallon less, it’s a no brainer that I will fill up here anytime I am near by. I like shopping here because I have a choice of parking spaces. The other place of wholesale store choice that most people go to has way too many products, people, cars, etc. I don’t like getting run over in a parking lot. This place is also where I’ve gotten my tires.

I’ve been going to this Sam’s Club for a year now and I’ve really seen some improvements in what they’re carrying, especially in the way of organic products/​produce, including Vegan protein powder! I’m starting to see this location carrying items I would normally buy at CostCo, so with the better parking and shorter lines… Sam’s Club is getting more of my business then CostCo these days.

Love that it’s close to home and less chaotic than Costco. Idk what’s up with the heavy set lady at the food court! Rude and no customer service at all! She never smiles when we go there. Bad seed for sams club.

Ah, Renton Sams Club! I don’t remember any other store that has such lackadaisical employees.
The Good:
1). Not many people in the PNW shop at Sams Club so it is pretty empty.
2). Products: Sams Club has some really great products (mostly deserts) that Costco doesn’t offer. Some of my favorites are Schwans Ice Cream, Cheese Cake Factory Cheesecake, Olive Garden Dressing, Panera Bread Soups, Dasani Bottled Water, and Rainier Beer.
The Bads:
1). I’ve never seen such short lines take so long. The majority of the employees are incompetent and would rather talk to co-​workers than scan items. I wish they had self-​checkout like the Auburn store does to ease the pain of the checkout clerks. One clerk closed her lane after I already placed my items on the conveyor belt — she had an «Open» sign.
2). You will get pestered about signing up for DirectTV or trying on the latest hand lotion. I thought I paid a membership to shop here? Even stores without memberships don’t do this.
3). The food court is lacking. Most items taste like they’ve been sitting around for a couple hours and there is usually only a couple employees.
Overall: If you can stand the employee craziness, there are some good products here. Remember to look for products whose price ends in in 1 — e.g. $ 4.61. These are discounted and on closeout.

Been Sam’s Club member for years. We’re from the south where they’re more prevalent and customer service… well, it’s just better to say the least. I’ve dealt with the tire department several times before and each time had a poor experience but today took the cake.
After discovering a nail in my tire and my tire sensor alarm going off, I went here to have it fixed. I got my two fussy children out of the car, waited in line for over 10 minutes and then was turned away because they wouldn’t have time to fix it. Are you kidding me? You couldn’t have interrupted the guy in front of me for two seconds to say, «Hi, sorry there’s no way that we could get you in today before we close.» Yes, I still would have been upset but at least I wouldn’t have been standing in line with two rambunctious children.
Super irritated and frustrated, I put the kids back in the car and drove to discount tire right around the corner. I was immediately greeted with a smile and empathy. My information was taken down quickly and my car taken right in. It didn’t even cost me a dime. I will definitely not be using Sam’s Club tire department next time.
So while I’m on the subject of not returning let me tell you about my previous encounter. Took our truck in to get the tires rotated and balanced. The next day I’m driving on 405 and the wheel is shaking so bad I’m scared it’s going to fall into my lap. I take it back to get them rechecked and the guy informs me the balance is completely off and the weights that were put on were way too much. Apparently the first guy doesn’t know how to properly use the machine. Of course they redid them for free but what a freaking pain to have to go back for someone else’s stupidity.

What ever you do, do not go to Sam’s Club for tire or battery service. I went in for a simple battery check. I arrived at noon on a Monday and didn’t get my car back 2.5 hours later!!! I was told it would take 30 minutes and I would get a call when they were finished, sound reasonable, I’ll shop around. There was only one person in front of me and his tires were almost done. Well, they didn’t check my car until an hour later, 1:30pm. When they were done, they parked the car outside, then tech went on lunch and didn’t even bother to give me my keys back, let alone a call. I had to ask ANOTHER tech for my keys when one finally showed up at the front counter. No apology for taking so long and no explanation why it took so long either.
The first tech could have at least gave me my keys back before going to lunch. A-​hole! I was having a discussion with another guy who was getting his tires done and was pissed off it took over 2 hours also, and he was only getting 2 tires replaced, imagine if he had all four done. Angry is an understatement on how I feel about waiting a needless 2.5 hours I’ll never get back. Of course legitimate complaints to Sam’s Club management fall on deaf ears.

Got our membership on 8−10−13 and cancelled it in less than a week! They don’t have common brands and after buying 5lbs of bad hamburger meat twice I said no thanks!
The manager said the meats brown because of the way they package it. Ummmm, I don’t care I don’t want to eat brown smelly meat!
They exchanged my first 5lbs of meat and the second 5lbs was just as bad. I then asked for a refund and my membership back. They didn’t have a problem with it, so that’s good for me!

Hmmm a Sam’s Club…
I usually liken a Sam’s Club to a Costco. You get the same thing both places. This place is a go to place for me when I only want to a buy a particular item once, & not have to re-​buy it again for a long time. Enter mega sized Sam’s Club Items!
I love the fact that they sell 40oz bottles of Neutrogena Rainbath also. I’ll usually go here & grab a 4 pack of deodorant, the Neutrogena Rainbath, milk, razors, veggies, & maybe a few 2 packs of cereal. For me that’s about it.
The place is pretty spacious so you don’t feel cramped. It’s also kept fairly clean. As solid, as solid a Sam’s club can be.
+Selection
+Massive sizes.
+Food court.
+Location.
–Hours.

I generally like this Sam’s Club. It is clean, close by, the aisles are wide (to manever the giantess carts), and they have gas. The checkers are usually super friendly and I try to be cheery to them.
However, this holiday season I was looking for an electronic for my son. I asked an employee where I could find them, she helped me look and then said there were not any on the floor, but I could ask Customer Service. So while I was checking out, I asked the checker the same. He handed me (literally) off to a manager who quickly searched in the computer for the item I needed. He said that the store had quite a few of them and he would go find one.
5 mins…
10 mins…
15 mins…
well. it is a good thing Polar Express was playing on a big screen because I was pretty bored.
20 mins he finally returned. He couldnt find them. Any of them. He took my number and said he would call me.
1 day…
2 days…
3 days…
you see a pattern right?
I called him back 5 days later. He said he was sorry, he tried to track them down again (at that moment I assume) and said they didnt have them at all and that they were liquidated and sent back to corporate (or wherever. I didnt listen past ‘yea, I didnt remember to call you back. didnt look for what you needed… didnt think you would remember to call. and now we cannot help you… sorry’).
Uhh. ok.
I then proceeded to order the item online from Sam’s. (sadly it was the cheapest price, but I had to pay for faster shipping GAH!)
I will return to Sam’s, but this isnt my first time getting the run around from management. :(

I like this place. Selection is good and prices are good. We are only a family of 2 so I appreciate the smaller options — salad bags, meat, etc.
I just had some photos printed and I think they looked better then costco prints…
It’s a slightly lower income bracket then costco, but overall a dandy time.

I find it difficult to rate a Sam’s Club. Everyone knows what these big warehouse stores are like. It’s clean with the occasional spill and pretty organized. The tables with clothes sometimes get messy but that’s on rude customers who don’t put stuff back how they found it.
There isn’t much customer service here but prices are cheap, so can’t complain. The gas here is super cheap. Yesterday was $ 3.15 a gallon! Yay!
I haven’t been to the Costco near by, but in comparison to the Costco and Sam’s Club back home, it is not nearly as crowded. You don’t risk getting in grocery cart accidents at this store.
November challenge (11/​14/​2012)