Petco

I’m a hedgehog mommy and a pitbull/​border collie auntie. I use to go to petsmart at the landing, petsmart is a lot more clean looking compare to Petco but like they say don’t judge a book by its cover. I switch pet stores for a couple of reason. 1.) employee’s at petsmart don’t really know anything about other pets other than cats and dogs. 2.) Petsmart is more expensive compare to Petco 3) Petsmart has a smaller selection. When I first went into petco I was surprised, they had this massive selection for food, talking to employees were more easier, more nicer, more importantly knew what they were talking about. I’ve been helping my older brother with his new pit puppie, he chose petsmart over petco but soon switched when I told him that petco had puppy class, petsmart does not and told him he had to wait a year before taking to class. The only bad thing I would say about this petco is they did a choppy job at clipping the puppies nail, after that groom he gave me this fat scar on my arm when jumping to hug me. Other than that I love the store

Still absolutely loving this Petco!!! Debra and Joan do such a great job on my dogs, they look totally gorgeous and I really do appreciate the care and attention they give them. Also the in store canine specialist I think his name is Doug he is so so so knowledgable on all things dogs!!! Great team, great store. Thank you x

It is a nice clean store & for the most part I like in every way but two. Check out is SOOO SLOW… Secondly, they do not at all appreciate my business… at check out you need to be club member to get sale prices. They did not mention that as I was checking out & my bad for not noticing. …so I’ll ‘vent’ here on Unilocal.that is what Unilocal is for right?
Just bought a bag of food & a toy and they just ripped me off for $ 6.50… So, I’m not going back, I’ll run into Walmart or better yet my local NON-​CORPORATE neighborhood pet-​store Fairwood Pet’s & pay .75 more for a bag of food.
A side note: Walmart has the same doggy toys at about 40% less.

TERRIBLE customer service. They sold me a sick water dragon and I didn’t even have the animal for 8 weeks and his body rotted from the inside out due to an internal parasite contracted from the store. I was told I had 60 days to return my items, not specifying that was for merchandise only, and upon returning my rotted lizard I received little to no customer service and was told there was nothing to be done and a quick shove out of the door (Rob was the one «helping» me). There was no flexibility or concern for the faulty animal they sold me and refused to help me in any way, shape, or form. DO NOT BUY ANIMALS FROM THIS STORE! Petsmart is worth the drive down the street and I have never had ANY problems with the health and well being of my other lizards. I am extremely disappointed in their lack of concern for their customers when they «pride» themselves on customer satisfaction. I will NEVER return and will tell this tragic fatality to every person I know.

Each time I hit THIS Petco, I am pleasantly pleased at the cleanliness and superior organization of products. As if that wasn’t a good enough reason to continue to make this my go-​to for the only tennis balls my dog likes, I have never been here when at least two staff members have asked if I need assistance. Additionally, when I actually have needed assistance I have been immediately able to find someone. Perhaps this relatively new store «lucked out»…I genuinely mean it when I say that their staff is always friendly, knowledgeable, and helpful.
For my bigger ticket items, I am a Mud Bay girl for my black Labrador… if Petco carried my food, this location would get a 5 star… shocking even me that a chain could get a 5.
Way to go, Petco!

My wife took our 2 miniature schnauzers there Xmas eve for trim, they did ears, clipped claws, anal glands and a good schnauzer cut, would recommend and we will be going back.

The biggest plus about this store for me is it’s location. I can walk there in less than 5 minutes from my apartment. The store has a nice selection of treats and toys.
We have a bearded dragon and a miniature schnauzer and we have shopped at this Petco for both of them. I think the cricket selection at Petsmart in the Landing us better (and cheaper if I’m remembering correctly) but they have a nice worm selection.
We took our dog to Petsmart in the Landing to get groomed and loved how she looked when we picked her up. I didn’t have time to take her to Petsmart this time but she was in desperate need of a grooming. I’m very picky with her grooming so I was a little hesitant to try Petco, but I needed her groomed.
I called Petco and they got her in the next day. They were friendly and very nice to my dog. They were running a special and offered a free upgrade which included a holiday fragrance spritz. I decided to try the pumpkin spice scent.
I was pleased with almost every part of her grooming except they trimmed the beard too short for my taste. I like to keep it longer. It’s really not a big deal to me, I’ll just be sure to mention it next time we take her. The price was comparable to Petsmart and the service was great. I will probably use them again in the future.

I decided to patronize this store vs. my usual stomp (Pet Pros) down by QFC. I entered the business, but no one greeted me. Okay. Not a big deal. Two employees stood in the main cluttered aisle talking to one another. Still NO acknowledgement of customers. I dodged around them as they continued to talk about who knows what. I made it to the dog food aisle. Narrow aisle, btw, as 3 men talked about comparing prices of the 40 lb bags to what Costco can offer. One of the 3 guys was an employee. Again, I could not get past them as their bodies blocked any further movement towards the back of the store. Okay. No big deal. Traveled back out and to the adjoining aisle. Grabbed a bag of food (wasn’t my first choice, but I was in a time crunch). and made my way to their counter to pay. First clerk was busy with a talkative mom and her kids as they were finishing up their transaction. Another employee came out of the back and went to one of the registers. Thought she would signal me to come over so I could pay. Nope. She stood there but did not look my way. Then another employee came up to her and they began their chat. WTF! I guess this store is still trying to figure out what customer service means.
I have to give them credit though for the variety of dog snacks and how their inventory is full of good choices. Cake pops for dogs? Hilarious! Treats that look like cupcakes with strawberry frosting? Unreal!
Comparatively, I like their merchandise more than what I would find at Pet Pros (who have almost nil compared to any other store). I like PetSmart (down in The Landing) more for their customer service. And I think Pet Pros is awesome for taking back food that our dog does not like.
So, they all have something that I like. I will still have my dog groomed at PetSmart, because I don’t trust this store yet for their attention to detail with customers. Not sure how they would treat our dog if he went there for grooming.

SO glad to have a Petco in the area now — now I can finally stop going to Petsmart (only went there for convenience). Went in for the grand opening the other week and was welcomed by everyone with the nicest customer service. Smaller store, but packs a lot in. They didn’t have the exact dog food I wanted, but was able to find a very similar product, no big deal. Lots of toys, treats, food… the fish section looks pretty big too.
Took my 4 year old Pomeranian/​Chihuahua mix in for grooming today. Was able to get a same day appointment. Only took about 2 hours to get her done. Reasonably priced, cost me $ 45 for a full groom, but I have a tiny dog so prices could differ. The girl who did the grooming was very nice, very kind to my dog. They even put a little bow on her ear, she hated it, but I thought it was adorable! She looks great. I have been going to the Petco in Covington and Tukwila for years, and have never had a grooming complaint.

This review is in regards to their Grand Opening:
I got their announcement in the mail that they would be having their grand opening this weekend so I signed up for their rewards program and headed over for their ribbon cutting ceremony!
They were right on time, handing out rewards program sign-​ups to those who hadn’t done it yet, selected a child to help cut the ribbon (so cute) and had their mascot out as well! The first 100 rewards members who walked through the door received a $ 10 gift card (yay!) and started shopping!
I bought some shampoo for my new Papillon that I’m hoping will make her coat even whiter! The store seems slightly smaller than some of the other PetCo locations, but they definitely had a wide variety typical of any PetCo. Leashes, toys, Halloween costumes, pet food, bowls, aquarium supplies and more! They had a cat adoption area (with no kitties yet) but had a lot of fish, red eared slider turtles, ferrets, guinea pigs, mice, and more ready to find a home.
Service was quick and friendly and the energy was great! Even the dogs in attendance seemed to feel the excitement of the store opening! It was a fun experience and I will visit again soon!