Maureen Holloway – State Farm Insurance Agent

I agree with Sandra’s assessment.
As my agent, I would expect them to be more helpful and provides assistance. I rarely asked for help, but when I do, I expect them to provide. Usually, they try to pass you around, even when the problem is entirely internal to State Farm. I have not seen them take the initiative to offer help. I have to be explicit and insist to get help. The only time they have reached out to me is when they tried to sell me something.

I have had several agents over a a 20 year period. Three have been State Farm and two with another company. This is the first agency that ever reviewed my situation and came up with appropriate coverage on my homes and cars. For the first time I actually understood how my assets and income are at risk everyday. Until I dealt with Maureen’s office, I now realize my liability limits were way to low for assets and income. We now review my coverages a couple times a year or whenever I have change in my circumstances. I feel very confident working with Maureen Holloway’s office these past few years. They will actually discuss the coverages you are buying and not just price
***Just got an offer from another company. I compared my policies and found the price to be better staying with Maureen Holloway State Farm. I also had a small claim recently and was impressed by the quick service I got from this office.

I am very happy to now report that the office is now running very smoothly. There has been a complete change in staff and, yes, they answer the phone and treat customers like kings now!
I would not hesitate to tell people to use this group now.
We moved to Minneapolis, MN around the time of my initial review. Unfortunately two days before closing on the house in Renton we had our house flood (due to a broken water filter under the kitchen sink). State Farm adjusters were very accommodating and we were able to get reimbursed for the cost of the repairs. Hopefully, that will be the end of it.