Look Lash Lounge

This was my first go at extensions and I bought the groupon to try them out. My daughter has them and I was impressed but she warned me that the person applying the lashes HAD to be good or it could be disastrous! (Glue in the eyes, yikes!)
Well, I lucked out to find Carlena. Professional, great personality, as «chatty» as you feel like, AND my lashes are way cool! I’ve had no problem at all and best of all, no mascara for a week! I had them done about a week ago and no fall out yet, but I’m scheduling my fill, for sure!
P. S. Location is a little tricky but pay attention, you’ll find it. If I did, anyone can. :-)

This review is to warn other customers. I bought a groupon for this business and am trying to get a refund from groupon. I tried giving zero stars, but that obviously won’t work.
I booked an appointment weeks in advance for lashes. The appointment was confirmed by Carlena via email and also confirmed through her booking system. My appointment was for June 4^th at 10:00 am. I arrived at 9:50 am and stayed until 10:20. No one ever showed up. I emailed multiple times and called the business phone number multiple times. I could hear the phone ringing inside the studio, but no one picked up.
It’s now been 5 days and I haven’t received a call back or even an email. I would chalk this up to horrible customer service and I almost feel like the business may have closed.
Do not buy the groupon.

I have been getting eyelashes extensions for several years and it’s hard to find someone really good! I was hopeful when I went to Carlena. She really is not very friendly. I went to her twice, and had the same experience. She didn’t do a terrible job applying the lashes, but the experience was not enjoyable. I was working against her the whole time to keep my eyes closed, she kept pulling them apart. She also rested her hands on my face, and not just a little. So much that it was hard to keep my head up. I have never had someone do that. Her hands also smell of cigarettes which doesn’t add to the experience.

I found Look Lash through Groupon, which I was hesitant to do. I’ve always found wonderful lash girls through word of mouth, so, naturally I was unsure about this.
Others say the location is difficult to find, but it’s really not. The emails, website, confirmation, and even a quick call are all very clear and easily understood. The parking lot was pretty full when I was there on a Saturday, but otherwise it was easy to find/​park.
Carlena is professional and has obviously been doing lashes for a long time as 1) She knew what I wanted look-​wise without me showing her any pictures, 2) It only took her an hour to do my lashes with a full set (I’ve paid $ 250 for 3 hours at other places), and 3) Her equipment and tools that she uses are obviously professional grade, especially with how light her glue is! No clumping at all!
She isn’t the most chatty, but I didn’t mind, and perhaps other reviewers are put off by this, but… Oh well. :)
Overall I’m very happy with how my lashes turned out and I’m hoping this ends up being my go-​to spot.

Carlena is amazing! She made me feel so comfortable and relaxed while doing my lashes! I got the groupon for mink and a refill and she worked magic! My lashes look so natural and I’m usually irritated quick with lashes I’ve tried but these don’t bother me at all! I plan to return to her again.

She deserves 0 stars. Worst customer service experience I’ve ever encountered. I had to forego my follow up service because of her rudeness. First, the entrance to the elevator is difficult to find, no signs about her place to guide you to it which is sketchy and to make it more difficult, she does not answer her phone. It started with my initial visit, I wanted to redeem my living social package for 4d lashes and follow up fill. The Phone signal was terrible in her room and I couldn’t pull up the voucher on my phone in time, she was very rude the whole 3mins and kept telling me she won’t attend to me if I don’t have the voucher and that she didn’t have time to waste. I told her no problem, let’s get started I’ll pay for it with cash if I can’t pull up the living social. Next visit was follow up to make use of my paid voucher. I was skeptical to come back but still had to go through it and to my astonishment she was worse the second time with her rudeness. I called that I will be 5mins late. I showed up and kept calling so she can open the elevator and she wouldn’t pick up. I finally got in along with another person and only found out she had switched suites and didn’t bother to share that. I explained to her that I’ve been trying to reach her and that I never was told about her new location and she insinuated that I was lying. I let it go and wanted to get started with my fill and she kept nagging about not able to give me my full fill because of wasted time and wanting to be ready for her next client. I requested to reschedule but she was making it difficult to pick another day that would work for me, her words and demeanor were irritating that I was done and left without completing the service. I contacted living social for a refund. Hopefully the more she reads the reviews, she may reconsider how she talks and treats her client. I wish I had seen all the other negative reviews before I bought the living social deal.

Address: is hard to find.
Phone: She never answers.
Email: After your first appointment she never responds to your emails.
I went there on time but forgot to print out my groupon, and she had no wifi inside her room.
I had to go back home which was very close to this place. Came back after 15 min and she said that I won’t get full set eyelashes because we are starting late.
WTH? I paid for full set, anyway then I asked if we can reschedule it to another time, she said she will charge me for the cancellation which is normally $ 149 but she will charge for $ 89, that’s funny :))))
Then I told her all right just start the procedure, I lie down the bed.
After a while she said I will get a full set because my eyelashes were easy to work. Well this was the first time ever I was getting eyelash extensions.
When she finished I wanted to ask couple questions but she opened the door and showed me the way how to leave her room.
Whatever, I left and will not be coming back.
If you are allergic for cigarette, please consider it smells cigaret.

Carlena is a sweetheart, a professional, and is talented at what she does. She does lashes and only lashes, and has done so for years. She knows how to apply the lashes in an efficient manner.
I came to her on a Groupon, and while I feel like the first set she applied wasn’t as full as it could have been (I think it may be because she used longer lashes and so they didn’t look as full to me), when I mentioned this to her on my second visit for my first fill, she understood what I wanted and after the fill, my lashes looked lush and full. I am excited to come back and try the volume lashes (4D), which she claims will look even fuller.
Give her a try. I don’t think you’ll be disappointed.
Note that her space is a bit hard to find. She is located in what appears to be an apartment building (it is called Creative Space, and houses just small suite offices). You have to buzz her from the elevator located on the north end of the building (south of the small parking lot) and she will let you into the elevator onto her floor.

Absolutely terrible experience. Worst customer service I have ever had. Called her on my way to let her know I was running a few minutes behind due to an accident on the freeway, she didn’t answer. When I arrived to my appointment 15 minutes late she told me she had her phone with her the whole time and I never called her, calling me a liar. I pulled out my phone to show her my outgoing calls to which she replied sorry there’s nothing I can do for you you’re just going to have to reschedule. I booked the appointment 3 weeks in advance because it was the soonest opening she had. I had setup a babysitter and drove out 40 minutes and because of an accident on the freeway, ended up being a little late. When I arrived, she was on a personal call for 5 minutes and then replied to me she doesn’t take appointments that are more than 15 minutes late. I’m sorry but I was exactly 15 minutes late, you were on a personal call for 5 minutes, how is that my fault? After shoving policy down my throat for 10 minutes I finally ended up leaving, not getting any of the services I already paid for. Here’s a tip– if you actually want clients to stay for their appointment– stop being such a jerk and learn a thing or two about customer service. Her place is very difficult to find– the instructions on the website are not clear at all. Dirty looking and smelly little room. Please save your money and go to an actual salon where you will be treated like a person and enjoy your experience instead of ruining your day.

I saw Carlena twice — I bought a Groupon for a full set of lashes and a refill. Both experiences were quick and comfortable! She was very professional and easy to talk to. A full set of lash extensions took about an hour and the refill took around 35 – 40 minutes for me. I would go to her for lash extensions again.
Enter the building through the elevator in the back. Search for Carlena’s name and she will buzz you in. The building seems a bit strange when you first enter, but her room is cozy and relaxing.

I came here for the first time today had such amazing service. Lena is such a sweetheart and she knew exactly what I wanted. I definitely will be coming back soon. Thank you Lena!

Carlena was amazing! Not only was she very friendly but my lashes came out the way I expected. I would so recommend her to all my family and friends.

Carlena is absolutely wonderful! She did such an amazing job! I purchased a Groupon in wanting to get my lashes done for my birthday. Carlena is extremely professional and wants the best for your lashes.
When you go please arrive 10 minutes earlier and the building is in the back. She will have to buzz you up to go inside.

If I could give 0 stars I would. She was extremely rude, unprofessional and smelled like cigarette smoke. She kept telling me how experienced she was, but then mentioned she had only been doing this for a few months. She also bad mouthed the lash place in the same building. Instead of using her I went to the other lash place in the building «Skin Trip.» They were much more friendly and had a clean area. Take my advice and DO NOT GO TO Look Lash Lounge. You’ll be sorry.

I’ve been getting my lashes done since they came out, maybe 9 years now. I have had my lashes done by over a dozen people before finding one in I stuck with for 5 years straight in California. I moved here to Washington and found Carlena through a friend. I was a bit nervous going to a new person, but this is probably the best set of lashes I have ever had and I didn’t even need a fill for 3 weeks! Just amazing… not only is she the best at lashes, she is hilarious! No silent awkward moments with her. I highly recommend Carlena.

Lena is absolutely amazing! This was my 3^rd time visiting Look Lash Lounge and my lashes are full and beautiful. Lena is great about listening to what her clients want and recommending what will fit the client best — whether it’s fanned out lashes, volume lashes, etc. She really takes her time with each client to ensure that they have the best experience — and the best lashes! What really made me choose her were her reviews on Style Seat (where you can book appointments with her) which is where she started. Link below for reference:
Here are a few great things about my experience:
–Secure building/​easy parking
–Lena buzzes you up after typing in her suite # and you enter into her Lash Oasis (clean, cute, relaxing)
–Comfortable and private environment
–Packaged deals are offered at discounted rates, great for new lash fans
–Lashes lasted about 2.5 weeks
Don’t listen to the scathing Unilocal review below. it simply isn’t true. I am a Look Lash Fan and have recommended Lena to all my best girlfriends!

Great lash lounge! I am very happy with my lashes and will be going back. Also, prices are reasonable.

Unprofessional, unfriendly, unamused.
The address on the Unilocal ad is incorrect. She doesn’t care too much about this fact. She acknowledged the error, but refused to actually honor the misunderstanding during the situational.
Very inconsiderate. Brash.
For someone that «takes pride in their work», you sure do know how to ward away solid potential customers. Clearly not very busy savvy and doesn’t understand basic customer service skills. Learning a bit of tact when dealing with customers will help you grow and build a customer base. There’s a reason why her lash business is on groupon, but has been in business for 4 years; she doesn’t have a grasp on having «guests». Her visitors are merely «clients». Salon esthetics are very poor.
If no stars were an option…
She offers dc’s for Unilocal reviews.

The following day, Lena message me and apologized and explain her circumstances and offered my mother and I complimentary lashes for all the trouble. Quick response and very sweet.